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September 2023 by Matt H.
Got there at 7:58- they asked me to wait, said they would help me, then asked 8:00 on the dot told me "sorry, registers closed at 8:00"----Came back the next morning- the prescription that was supposed to be transferred from an out of stock cvs wasn't. 30-45 minutes to fill antibiotics. just ridiculous
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June 2022 by Jaz B.
Inadvertently consumed water that was 6 weeks past its expiration date due to CVS' negligence in properly rotating their product. I was caused unnecessary stress when I realized I'd drank the whole bottle and that it was expired, as I am in my third trimester of pregnancy. Upon returning from my "babymoon" vacation, I immediately went to CVS with both the bottles and the receipt to let them know what happened. I was promptly scolded for "not coming in sooner." Only 10 days had elapsed, and as I stated before, I was on vacation and out of town. No one at the store seemed to care in the slightest about my complaint. I then contacted CVS Customer Service who gave me a case number and indicated I'd be receiving a call from their Distributor. After a week passed and I'd heard from no one, I called back only to be told that the case had been closed without contact and that they considered it resolved. I am now currently in contact with their insurance company, who also doesn't seem to care in the slightest because me and my baby apparently didn't get sick enough for their liking. It's really ironic that CVS is a drugstore and pharmacy that claims to focus on health, and yet could not care less about the health of their patrons, and actually puts their customers at risk through their actions and lack thereof. Despicable.
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November 2021 by Nick B.
I made a vaccine appointment for which I received a confirmation email. I showed up only to be told by the pharmacist they don't do vaccines after 7:30pm. She told me I didn't have an appointment. I told her I did have an appointment and even showed her my confirmation, she insisted I did not. Anti-vax-appointment much?I tried to reschedule for the next day but they had no appointments. I kindly asked if I stopped by the following day at 7pm if they could fit me in as a walk-in since they could not honor my appointment. She was rude, unpleasant, and miserable. Not the type of person I would want to trust with my health anyways.
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November 2021 by Tony F.
I've called in multiple times and the pharmacy won't pick up the phone. Time to look elsewhere.
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February 2021 by Willow M.
For years I've been going to this cvs because of lack of transportation I couldn't go anywhere else but I really wanted/want to. Now that I can get to any pharmacy I need to this cvs won't transfer my medications to walgreens. For almost 2 weeks I've been trying to get my meds transferred and they just won't do it. They hang up on the other pharmacy and when my doctor was sending them my prescriptions they told me I could only have one something to do about laws (even though I've been getting them since 1999 together, this is the main reason I'm trying to transfer to another store) then they say I can get one or the other but not both. So I try to do that and then they come up with the excuse "oh you can't actually get that one because we need to have your dr authorize which of these 2 prescriptions he wants you to have. Obviously he wants me to have both or he would not have sent these prescriptions in to you! So I just want to get them somewhere else where they actually care about their patient's health and not play around with it causing severe distress and anxiety. My life is dependent upon these meds they need to STOP PLAYING AROUND WITH PATIENT'S LIVES!