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January 2024 by C White
The staff is always friendly and helpful. Great place to do business.
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September 2023 by Bryan Favuzza
I had an exceptional experience at this bank, and I'm pleased to leave a 5-star review. The service provided by Teller Sharan was outstanding. Their professionalism, attention to detail, and friendly demeanor truly stood out. I was assisted promptly and efficiently with all my banking needs. The staff's knowledge and willingness to assist left a lasting positive impression. I highly recommend this bank, especially with employees like Sharan who go above and beyond to ensure a seamless banking experience.
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May 2023 by Joe Rudy
Great bank!
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March 2023 by andrea babineau
helpful staff
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December 2022 by Coreen McGrath
If your hours are supposed to be until 4:30 then stay open until then.
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July 2022 by Deanna D.
I've been a member since 1991 when it was only for mass electric employees, retirees and families of. Although I accept that THOSE good old days are LONG gone, when loyalty and history counted for something, but to see what it has morphed into today, it's not even really a credit union, it feels more like a big bank without the ounce of personal care..... I've had some BIG disappointments from Central One and it's time to close out and move on........ refusing you access to your own money, that has already cleared all waiting and pending periods...... it's happened so many times. But twice in the last six months is it for me....... Take your chances with these guys, and if u don't know someone who works here, expect your voice to call on deaf ears. Instead of the charm of a small credit union, this place has the heart of a big bank and they loyalty of your ex mother in law !!!!!!
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May 2022 by Frisky Lessard
Excellent service. Shannon Falvey gave me the best "Member" experience I've ever received.
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January 2022 by Herbert Tirrell
Absolutely horrible bank and staff. New issue every time I go here I will be closing all my accounts and taking my business to a new bank. If you call to speak with some one they don't care about your issue or care to find a way to resolve it UPDATE Shrewsbury branch resolved the issue finnaly. How ever my bad review still stands for auburn branch.
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December 2021 by Milla Adedoyi
I sincerely thank God for directing me to such a legitimate expert trader for me, called victoria crypto
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June 2021 by Amanda Gibeau
Relatively new member, but have loved everything so far! They have everything a "big bank" has but also great service and friendly employees, extra offerings like a coin counter and safe deposit boxes. It truly feels like they value each and every member and you are not just another customer.
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March 2021 by Darlene Wolfe
I've had Central One for several years and have always had great interaction with all staff. They always go above and beyond to help you.
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March 2021 by Barry C.
This credit union has changed for the worse since I joined them in the 1960s when they were the smaller Mass Electric Credit Union. My parents were two of the first members back when my dad worked for Mass Electric. After I payed off a Central One credit card balance last August, they added a $13 finance charge, unbeknownst to me, because I never got a bill. 2 months later I found out by chance I owed it when I happened to go online to my Central One account. By then, Central One had added 2 late fee charges, and worse, reported me to the credit bureaus, which has caused my credit rating to drop from Excellent to Good. I immediately payed off the finance charge and late fees in October when I realized on my own that I owed them. I talked to a man in Central One's credit dept. in December who said he would correct the problem for me with the credit bureaus, but he apparently never has. A 30-day late payment for a charge I never received a bill for remains on my credit reports, and my credit rating continues to be adversely affected by this. I have closed my Central One acct. after some 55 years.
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July 2020 by robert drelinger
I'm a new customer of Central One and I am very impressed and highly satisfied with them. The staff is excellent an especially Andre. He is a valuable asset to your company.Very satisfied.Bob D
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July 2020 by Anthony Kline
This bank is the worst bank I have ever dealt with. I deposited a payroll check and then they put a hold on my check. When I called customer service they told me it would be atleast a week before my funds are available from my payroll check. First thing Monday morning I will be closing my accounts and be done with this bank.
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February 2020 by Ann Tremblay
Everyone is freindly and always willing to help and they care about there members
