-
November 2023 by Manhthuong P.
BJ tires services is horrible. Came on the 14th placed the order, paid and got the appointment for the 19 but went there and no tires. Asked to call back on Monday or Tuesday. Call today no bother to check and asked to call back after 1:30pm. That's it first and the last time!
-
October 2023 by Gal P.
I probably won't renew my membership again this year. Their produce is sub par, the bakery is absolute garbage, the clothes they sell are pretty terrible and their prices have increased considerably. I think the days of "wholesale clubs" (which is a huge joke) are long over. These are not wholesale prices AT ALL. Most of it is overpriced. And the terrible produce and awful bakery just make this an easy decision. The employees seem unhappy also, no one is very friendly and that's not on them, its the atmosphere.
-
September 2023 by Rob Miller
Worst customer service ever.called for 2 hrs. Straight and no one answered the phone. The Only service advisor disappeared when I walked in and hung out in the garage as I waited to be helped. A Spanish speaking gentlemen tried helping me but the language barrier was a problem. Do not go here! Worst customer service experience of my life.
-
September 2023 by Benjamin B.
The shopping was good as usual. But this review is about something else. Upon entering the store, we were approached by third party vendors, attempting to sell us new phones. We politely declined and we were met with looks and sneers. Then, a second set of third party vendors approached to ask "have you gotten your 50.00 gift card today?"I pay money for the privilege to shop here, only to have these people interrupting my experience by trying predatory sales tactics to trick and or bully us into signing up for whatever they happen to be selling. This is not something anyone should be experiencing. This is no longer acceptable as a business practice. For the good of your business, it would be best to relegate them to a corner they cannot leave from, or get rid of this aggressive and duplicitous brand of marketing all together.Thank you
-
September 2023 by harry quick
Popped my tire in the morning. Had an appointment scheduled same day, had a replacement tire in stock and slapped that thing on in 20 minutes. Great crew in there.
-
June 2023 by S. F.
Yesterday at the Auburn, MA BJ's store location I experienced the absolute worst customer service situation in my existence and I am not exaggerating here. I NEVER leave negative reviews. This is my very first. The entire situation was so bizarre. So here's the situation I hope I word it in a way that's easy to follow.On May 16th I bought myself a little solar powered umbrella through BJ's online and picked up in store. Didn't get a chance to build it until this past weekend. I LOVED it so much I decided to purchase another. I noticed that the price had decreased since my original purchase and checked that I was within my 30 day return window (I was) so I purchased 2 more with the intent of returning one with the receipt from May 16th.Now typically when you return an item it should be the original, however, I used my own money to order 2 more so I could return one in brand new unopened condition without having to dismantle the one I built a few days prior and making it easier for the retailer to resell the brand new item once I returned it while also saving myself a little money. Win win? Apparently not.Well only one of the 2 ordered was available in store so they canceled one and I picked up the other. This is the bizarre part. Okay so I'm not in retail. I'm not privy to the knowledge of what goes on behind the scenes but I can guess there's extra work that goes into processing a return and in my situation I was trying to process it for a refund of the full purchase price I paid on May 16th (still within the 30 day return window). And I intended to repurchase it at the lower price so I'd still have 2.The woman refused to do the return. Demanding for the original in order to process the return and insisting I was over 30 days return window. Simple math showed I wasn't. I could not convince this person that how I was doing it was better for both of us. Then I pulled my very first "Karen" moment and asked for a manager hoping that person would get it. To which they responded that they were the manager.At this point a ton of her co workers have come over to watch the situation unfold. I informed her that we'd do it her way. I called home in front of everyone and asked my spouse to bring the original back to the store. I went outside to wait for him. He was angry. He did not bring the original. He went into the store with the one I just picked up. This "manager" saw him coming with the large box and walked away sending someone else to deal with him but watching from a distance. Within seconds "manager" walked over and offered the difference in price. At this point we were both so angry that we returned the item (using the original receipt from May 16th within the 30 day return window) and received a full refund.Not only is BJ's out the sale of the second umbrella but they've lost 2 renewal memberships. We will never shop here again. Sam's club is where we'll be switching.Now the bigger question is why did the return process go easier for a muscular bearded tattooed huge man but I got the scene? Was this a race issue? I'm white manager wasn't. Or did we both just have a bad day and took it out on strangers? I've also realized the fact that I was actually wrong as a customer trying to return the item I just purchased rather than the original item assuming that it was easier all around. Regardless of this fact I was being kind the entire time (that's my nature) and I didn't deserve the treatment I received.
-
June 2023 by Nuris D.
Please do yourself a favor and do not apply for the Omni ambassador position at BJ's club 038. The manager can be very manipulative, delusional, deceitful, & insincere. also, the biggest pathological liar you will ever meet. She uses her position to her advantage to retaliate to HR if involved in situations where there is a lack of professional communication, belittling of the employee or intimidating tactics to assure they are not held accountable for their actions.
-
July 2022 by The teddster
Did a great job of expediting my tire which wa s done incorrectly (all 4 new tires) by the bjs Maspeth tire center. I drove over 300 miles with tremendous shaking because the new tires were not balanced. Wes and his team at bjs Auburn corrected the problem professionally and quickly. Thanks
-
July 2022 by Sajid Raihan
Popped a tire and they stayed 1 hour late just to patch it for us! Excellent service. Fair rates too, no attempt to overhike the price in anyway.
-
February 2022 by James C.
When I'm shopping I don't need nor want to be harassed by guys trying to sell solar or cell phones. I'm walking down the aisle and the guy corners me and asks if I have T-Mobile or Verizon. I say "no" and walk away. He tries to follow "who do you have?" None of your damn business!
-
August 2021 by Jim F.
I fell on the wet cold concrete floor on July 24th by register 5. The staff would not help me up. They let me lie there for 15 minutes until EMT arrived. Then they said corporate would call me. A person named Dan called me two days later from an unknown number and left a message to call him back. But he didn't give his number clearly so I had to contact the Auburn, MA store. Please call Dan for me so he will call me back. The number is 610-293-3020. This is supposedly a company official. I have left three messages with no call back attempt from "Dan."
-
July 2021 by Paul A.
It's so sad to see how bad BJ's has fallen. Very short staff, product randomly placed in odd places around store and coupon items are out of stock. In addition this is the 2nd time I ordered an on-line deli order, and rec'd the confirmation that the order was ready, and it wasn't. Deli worker said machine just came back on-line. When I complained about this prior, the customer service rep said I must have picked up the order, or didn't receive the email confirming order was the ready. The topper was using express pay for the first time tonight, app reset items in the cart, and had to rescan 3 times. At the door check, the lady had to scan each item, so why did I use the express pay. Good luck staying in business at this location.
-
May 2021 by Bill F.
I made an appointment to have my tires rotated, I purchased from BJ's. Gave me a 4:30pm time. Was at Auburn location at 4:30PM on the dot.Two guys working no one in the bays at all. Guy took my truck in at 4:35PMtook the tires off the truck. At 4:45 I see him walk out the door leaving my truck up on the lift tires off. I watched as the one guy left took two customers in front of me and sold them tires. 20min each. He also when outand filled propane tanks for three people while I waited 1hr 15min.I finally asked for manager who took about 15 min to come out and talk with me. You could tell he could not have given a crap, told me sorry for the wait and walked away.NEVER buy tires from BJ's it is not what they do well at all.Bill F
-
April 2021 by Joseph Forson SR
Bought 4 tires and within 6 months I hit a pot hole that rendered my tire unusable. It took 3 weeks to get my new tire which was a diff michellin tire from the rest. Next time I get a flat tire bjs. Cannot get the same tire since the original was discontinued. Wow what a mess. Now try calling and no one picks up for 45 minutes. I went to town fair tire in Auburn. Will never buy tires from bjs
-
April 2021 by Eddy J.
BJ Tire store in Auburn Ma should stop selling tires. Went in today to buy 4 new tires. The person said I had to pay before they could give me an appointment. $1.271.58. Once paid I was told that the earliest appointment was tomorrow at 4:00 pm. I took it. Only to receive a message 1 hour later that my appointment was canceled. Called back 3 times, 15 minutes each time on hold and no one picked up. 4th time finally spoke with a person who informed me that I may get a call on Monday but most likely it would be a week before a could reschedule. Had to drive back tonight to get my refund . What a waste of time. The tire workers spend more time filling up $8 propane tanks than servicing customers spending $1,200 on tires. 6 bays, 2 filled up with old tires. Wh is running this place?? Amazing I'm paying a membership for this service. PLEASE CLOSE YOUR TIRE STORE.
