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September 2023 by john j toomey
Today I went in because I got scammed online for $51.74 Cherie went the extra mile and contacted pay pal to get the ball rolling so I could get refunded!!! Thank you Cherie j. Gilly. Jack t.
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June 2022 by Donna Ostiguy
I just recently changed our business accounts to Baystate savings bank. Part of the reason for the change was because I have been a lifelong customer of Baystate savings bank for my personal banking for over 35+ years. I have always loved the small-town community feel of this bank!However I do want to mention that I had an absolutely wonderful experience with transferring our business accounts from another larger bank to Baystate savings bank in Auburn Massachusetts.Cherie Gillie went above and beyond in the AUBURN office to help make this transition from another bank as smooth as possible! Without her help, I seriously doubt that I would’ve been able to change banks. She got all of my paperwork in order, told me exactly what I needed help with to complete this entire process and even made many frequent calls to let me know where we were in the steps to complete this. Every single time I called she was incredibly friendly, professional, and helpful and most likely one of the reasons that I continued with my choice of Baystate savings bank for our business as well.Thank you Cherie For showing me that kindness is still number one out there and makes a huge difference! I am thrilled to be back at Baystate savings bank for not only my personal banking but now our business as well.I highly recommend Baystate savings bank to all !!!
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June 2022 by Mike 1437
Cherie made opening an account for my business super convenient. During the process she was genuine, professional, informative, and her intergurity is unmatched.Highly recommend BSSBask for Cherie.
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October 2021 by Ann Klump
I dislike the new format a 5:18 pm on weekday. I am unable to get any help.
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November 2020 by Thays Hinojosa
Jeff Lock and Auburn Branch are amazing!They are aways there for us as a customer.Proud Customer ❤️
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July 2017 by James wilcox
They will not give a roll of quarters for a 10$ bill unless you have an account. What a joke. Went to Santander and gave me a roll of quarters no problem.
