Bay State Savings Bank, established in 1895, is a community-oriented bank serving Worcester, Holden, and Auburn, including a special branch at Auburn High School. It is mutually owned, offering both retail and commercial banking services tailored to meet customer needs. Customers appreciate the bank's friendly and professional staff, with many highlighting exceptional service from representatives like Cherie Gillie. Cherie has been praised for going above and beyond, whether helping with account transfers, addressing concerns like online scams, or making the process of opening business accounts smooth and convenient. Customers value the personalized, kind, and helpful assistance, which makes them feel confident and well-supported. The bank’s long-standing presence and small-town feel foster strong customer loyalty and trust. Many customers have transitioned their personal and business banking to Bay State Savings Bank, citing positive experiences and the excellent service provided by staff. Overall, the bank is recognized for its community focus, friendly atmosphere, and dedication to helping customers, making it a preferred choice for banking needs in the area.
Today I went in because I got scammed online for $51.74 Cherie went the extra mile and contacted pay pal to get the ball rolling so I could get refunded!!! Thank you Cherie j. Gilly. Jack t.
June 2022
Cherie made opening an account for my business super convenient. During the process she was genuine, professional, informative, and her intergurity is unmatched.Highly recommend BSSBask for Cherie.
October 2021
I dislike the new format a 5:18 pm on weekday. I am unable to get any help.
