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December 2023 by Janet P
A rave review for this dealer even though I did not end up buying the car. ***** was such a pleasure to work with. I traveled a good distance to test drive a car and appreciated the time he put into going with me for the test drive. He was easy to talk with, always informative, giving direct and clear answers, both about the vehicle and the whole buying procedure. We agreed on a price, walked through straight-forward steps to the sale, and I came oh-so-close to buying that car. I ultimately decided I was not quite ready to give up a car I was attached to and trade it in for the new one. But I felt so good about the whole experience, I wanted to write this review and compliment *****. He was willing to bring the car more than half way to my town in order to simplify delivery. Who does that? He cares about the people he sells to. He is able to put a business relationship back onto a solid friendly footing, a trusting relationship. I thank him and wish him well and all those fortunate to find him!
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October 2023 by Vanessa CD
Mt husband has been searching for a LS 430 for YEARS! A quick trip to Boston led us to 97 Emory St LLC. How many phone calls later..he got his car! Beautiful! This family business was so patient with my husband...answering his questions/concerns, no problem. Very happy with our purchase! Would definitely recommend ? ??
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October 2023 by Jared Brannon
Terrific experience - all known issues with the vehicle were clearly communicated, trade-in was painless and service after the sale couldn't be better.
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September 2023 by Jon D.
These guys are great I had an issue with a car I bought from them after my warranty was up and they took care of it at a very reasonable price.
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July 2023 by Sam Horstmann
Great place to buy a quality pre-owned vehicle
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May 2023 by Aimee Vivenos
07 dodge caliber, you remember cause You shouldve done it a year ago but the axle is rusted to the brake, so I had to do left side and saving money for the whole thing, that's why your guys didn't do it. No matter how many times I mentioned it even drove and hour to ur mechanic to fix and it wasn't even fixed.
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April 2023 by Ellie
Went looking for a used car here, the owner tried to sell us a “ready to go” car for 8K. When we took it to get it inspected by a third party they said the car was “unsafe to use” because it was rotting all the way through and quoted us 10K in repair costs to get it in working condition. When we brought this back to the owner, that he was advertising a unsafe and falling-apart vehicle under the false pretenses of great condition, he was unwilling to pay for the mechanic fees we unnecessarily spent on a car he claimed was great that turned out to be a total lemon. Very disappointed in the way this turned out as I was very excited and ready to sign for this car as soon as we had confirmation of its health. I wish this could have been a good review, but this business would have needed to have handled this situation better. Would give 0/5 if I could. Even a part they bragged about replacing on the car was leaking . This makes me unsure if you can trust their mechanic/repair work. BE CAUTIOUS
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April 2023 by Anne Kuzminsky
We contacted Emory Street Auto Sales and Service about a 2011 Nissan Versa. Despite telling us that they had thoroughly examined the car and describing it on Car Gurus as "well maintained" and "needs nothing," a visit to an independent mechanic discovered a host of issues: shredded drive belt, front right lower arm ball joint heavily leaking grease, engine oil pan and hardware is rotted, transmission pan is leaking and rotted and hardware is rotted, both front struts are leaking / rotted - front right strut assembly has broken spring, front exhaust tube is rotted - flanges rotted and leaking, exhaust mid pipe is rotted and leaking, rear lower transmission torque mount blown, front upper right mount blown, multiple animal nests under hood. They decided to send the car out to auction again because of the condition of the car. I asked them to refund my $150 mechanic fee since they misrepresented the car condition. They offered to refund $50 but never did.Edited to add: Since the business has denied that the car needed repairs I am posting a photo of the results of the $150 inspection by Boch Nissan South, in North Attleboro. Max, from Emory Auto, wanted to research if the issues were fixable, and also made a photocopy of this estimate at his shop. When I called Max, he said he could not afford to fix the problems and would send the car back to auction. I asked if he would be willing to refund my inspection fee given the condition of the car, and he offered to refund $50. I never mentioned conditioning a review on the refund.Edited to add: Since the business has now rewritten their response to go from all caps "there was nothing wrong with the car" to maybe there was but it wasn't that bad, and I'm a "Karen," who insisted on buying this terrible vehicle, I'm going to just let the photo of the inspection speak for itself. It is pretty darn awful. Max even told me he was firing his mechanic and removing the car from sale under the circumstances. Check out the Massachusetts Better Business bureau for other complaints from consumers. I'm grateful that it only cost me $150 to avoid the misery other Emory customers describe. It's one thing for your mechanic to miss something. It's another to put out a complete lemon. I felt it was completely appropriate for me to ask for some of the inspection fee to be reimbursed under the circumstances. They disagree. That's fine.By the way, I've taken other used cars to Boch for pre-purchase inspections. Never had one take this long or find so many problems.Be cautious. Take any used vehicle from any car sales business for an independent inspection. It can save you a lot of money in the long run.
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April 2023 by carla raposo
I trust only this place to fix my daughter's car.They are people like us. Not people who over charge for something simple . They are light genuine people and great at what they do. Thank you for keeping my family safe!
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February 2023 by Angie Dufault
I bought a car from them over a year ago and the car was junk, the transmission is shot and would have cost me 8,000 dollars. I payed 5,000 not worth it and I will never be coming back.
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December 2022 by Burton Amidon
I purchased a 2006 Volvo v70 from them. It was fairly priced and do to the DMV could not get the plates or registration for two days. They did this for me and delivered the car to me.( I LIVE TWO HOURS AWAY)..no charge!! Three weeks later the powering steering rack leaked. I called and they installed a new rack no problem. This is not a CHEAP repair. I would recommend them to anyone who is interested in a good used car. They are fair and above all honest. Burt.
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October 2022 by John Hughes
Good choice of vehicles for sale and they do excellent repair work for a fair price.
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May 2022 by Handy
I bought a used 2006 Saab 9-3, even though it had high mileage and cosmetically was a little beat up it runs great! The engine gearbox and clutch operate smoothly and the car gets up to speed very quickly. The car was priced fairly according to KBB and Majid lowered the price and was honest and transparent throughout the whole process. I didn’t feel like I had to negotiate and I didn’t feel like I was being misled or pressured in any way. Majid handled the inspection and out of state title for me and within a week the car was ready to go and I picked it up and have been loving it more everyday since then. If I need another car in the future, Emory Auto will be at the top of my list. Hard to find a better deal on cars compared to Emory, their pricing is very competitive and more than fair.
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April 2022 by Mary M
I had the most amazing experience at this car dealership!!! I found a beautiful 2011 ***** Accord and was immediately drawn to it. However, as soon as I got home with the vehicle I started hearing noise upon making turns and backing up! I immediately contacted the dealership and they came all the way to my home in ********************** to pick up my vehicle! The work they performed on it was (((Excellent))) and they kept me informed about everything they were doing to my vehicle. But most importantly they handled all of my concerns with urgency! The work was not done until I was truly satisfied. Then they brought my car back to me looking brand new! And for that I am one excited, happy customer!!! I will refer all of my friends and family members to Emory St. Auto Sales...In **************. The customer services was outstanding and they showed so much compassion and love! I can't say enough about this place! I received *** ************* ******** May *** continue to prosper you guys in all that you do!!! Happy, Grateful, Customer ********************
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March 2022 by Tracey Hassett
I just bought a used car from Emory Str.Auto, and i will go back to them in the future.The owner, and all who work there are great! They are friendly, and go out of their way for their customers.Very honest people.Pleasure doing business with them!!
