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October 2023 by Michael “Sl” W
Ice pack and frozen honey ham.
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October 2023 by Lorraine English
Very friendly and knowledgeable clerk.
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September 2023 by Chuck Pretti
The store is excellent because of the person - Zack, who is capable, knowledgeable and personable.
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August 2023 by M L
Always great service
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August 2023 by goldminerguitarist
This guy helped me out with an issue I had. And to be honest he was one of the best guys I've ever dealt with as far as a stranger goes. In a crazy world where a lot of people could not care less about customer service or treating customers fairly and respectfully (such as boost, in my experience), this guy went above and beyond to help me when he certainly did not have to. Thank you sir.
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August 2023 by Darwin Torres
Called ahead to ask for glass screen protectors in stock which I was told they have multiple and re-confirmed on the phone that this was the right location and was told it was just to come in and they have nothing in stock for any of my phone as well as no help of service getting it ordered in store or at all.
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August 2023 by Betty Pichette
Very positive experience. Joe and the store manager were very helpful and knowledgeable. They tipped the scale for me making my decision to stay with Verizon rather than go with AT&T an easy one. Good customer service is VERY hard to find in this day and age.
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August 2023 by Monique Houde
Crowded and almost walked out thinking this would take hours but the guy behind the counter had a smile on his face...didn't seem to be the slightest stressed out just explained to the customer how she should handle this problem she was having, he went on the phone and spoke with both customer...and rep on the phone looked up with another smile and said.."you're all set Miss...(and this was an older woman...clearly not a mMISS...but being a woman in her 50's I love it when I'm called Miss) she thanked him over and over for taking the time to walk her through something that was clearly available for her to trouble shoot online.Needless to say...despite the crowd...I stayed.Monique
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July 2023 by William Melanson
Zach did a great job. Very professional and he was helping us with our purchase and helping out others at the same time to keep everyone happy. 5 stars for Zach
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May 2023 by Debra Hosley
After a number of unsuccessful calls (4), to Verizon Support, Zack, at the Athol store was able to resolve our issue. If it were not for Zack, we would not have continued to be a Verizon customer.
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May 2023 by Kathie Cremin
Zach greeted me as soon as I entered the store helped me without hesitation explained everything and answered all my questions while making me feel at ease even helped me pick the correct accessories for my new phone
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March 2023 by James Lemmer Jr
Excellent customer service. Very friendly and know what they're doing. Got in and out in a flash. I will definitely be coming here again. Make sure to ask for Zach!
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March 2023 by Sarah King
Heather was fantastic. She helped set my new phone up and was very knowledgeable and friendly, thanks again Heather!
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January 2023 by Ira Houle
Very helpful, always trying to get you the best deal and not forcing you to buy the high end phones.
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December 2022 by Tammy M.
Deceptive salesperson(s). The folks that work here lack customer service skills. I purchased a phone for my elderly mother and was very clear that we wanted a watch that was simple and not gigantic. I wanted to be able to return it if it was something she was unable to operate and he assured me I could.They did not have one in stock for me to see so they ordered one...over a week later I had to go in and ask if it came in. It was there but the salesman (Zach) shrugged it off as "oh well" didn't call you. The watch was huge but I figured I would let her try it. It didn't work for her and when I brought it in to return there was "Heather" huffing and puffing because she had to get out of her chair and help me. When all was said and done I was charged a $50 restocking fee and the $30 fees when I picked it up. The "manager" Zach was dismissive and not particularly pleasant. His reply was that he told me but I can assure you that was not mentioned. So after 19 years as a customer of Verizon I can tell you that this is my last year!
