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January 2024 by Clark Williams
What a great guy! Jeff was accommodating of my schedule, and tipped me off to some potential issues while giving my Civic a needed alignment. No upsell involved. Just great service.Now keep in mind this is a SMALL garage. You're not going to be greeted by customer service staff. There is no customer service staff. Just the automotive mechanics here doing the work they love.
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January 2024 by Yetsenia Ortiz
Employees are nice
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December 2023 by Mike Morrissey
Jeff and the team do a great job at a reasonable price. I like to use a local and knowledgeable mechanic when i can, and A-1 meets that need.
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September 2023 by Amy Belger
Reserved and confirmed pickup of a UHaul van from A-1 well in advance. Was given instructions to access key in lock box at pickup. There was no key inside the box at pickup. There was no response from the business to the fact that the box that was supposed to contain the key was empty, even after spending over an hour on the phone with a UHaul representative who was trying to reach someone for us. It's pretty easy to take the reservation. But if the business that takes the reservation does not follow through on the reservation, which is the point of the reservation, it causes extreme hardship, especially on one of the busiest moving weekends of the calendar year. We never got another truck. This is an obnoxious and unprofessional way to run a business.
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August 2023 by LLi Mo
They have NO PROBLEM giving away your UHAUL reservation to someone else, leaving you in a lurch!!!! My husband had to drive to Northborogh to get another one after we had made our reservation over a month ago with A-1 Automotive, only to find out they gave it away our trailer someone else the night before even though we clearly had a reservation - NOT AN ERROR. Then, when I called the agent to complain about this, he just put the phone aside and refused to talk with me about it.
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August 2023 by Caileigh G
Great guys, Jeff is always very friendly and does a great job!
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August 2023 by Li M.
They have NO PROBLEM giving away your UHAUL reservation to someone else, leaving you in a lurch!!!! My husband had to drive to Northborogh to get another one after we had made our reservation over a month ago with A-1 Automotive, only to find out they gave it away our trailer someone else the night before even though we clearly had a reservation - NOT AN ERROR. Then, when I called the agent to complain about this, he just put the phone aside and refused to talk with me about it.
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July 2023 by Alex A.
Jeff and his team are experienced and professional. They were able to fix my car faster than expected and educate me on how to properly maintain it. Great local business that has been servicing my family for generations!
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April 2023 by Deveka Bhardwaj
Kind helpful workers!!
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April 2023 by Marie D'Alessandro
Jeff and his team at A1 Automotive Ashland is well above the rest.The knowledge honesty care and straight up customer service you get from this place is absolutely worth bragging about. No matter how much he’s got going on that day i’ll guarantee he will greet you with his big genuine smile and he will give you 100%.Simply the Best!Services: Brakes
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March 2023 by Donald J Mac Millan
Nice folks, Jeff, Mike, & Bob. They do great work!
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November 2022 by Delfim Pires
Tried to tell me a lower balljoint and my tie rod was one piece told me it would be $900 this guys a rip off and i was charged $300 for a alignment save your self alot of money an dont go here
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July 2022 by Sparky M.
Had A-1 perform some standard maintenance work on my vehicle - trans fluid & coolant change plus 4 spark plugs. Jeff quoted me $500 when I called for an estimate. He ended up charging me $627. When I complained he told me "it's difficult to estimate what it's going to cost" and he was sorry I was unhappy. Never going back to A-1 for service. I'll find a place that sticks to their original estimate and cares about customer satisfaction. A-1 certainly does not!
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March 2022 by Kelvin Roddy
Great service and kind business people.
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July 2020 by Mary G.
Needed trailer hitch and bike rack installed. Turns out I had ordered the wrong hitch online! Jeff had the correct hitch within 24 hours. Great customer service, easy to communicate, friendly. Would HIGHLY recommend A-1 Auto. A-1 customer service.
