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February 2024 by Bob VII
Poor service, package was delivered late. Better not to trust usps if you need some delivered reliably.
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December 2023 by S Bettina “Tina” Brand
Due to understaffing, this post office is often closed mid-day so that the single worker on staff can take a lunch break. Closed retail window service also may occur randomly at the main post office on Court Street, although at least the kiosk and P.O. Boxes are accessible there. Suggest arriving at least an hour after official open and close at any Arlington post office, and avoiding midday to prevent the inconvenience of finding no retail personnel available due to lunch. When the post offices ARE open, great service!
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December 2023 by James LeBlanc
Passport service was fast and simple
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November 2023 by Alan Pratt
Door locked at 1:13pm We’d 11/1/23Why?????
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October 2023 by Erika Ciccio
Absolutely terrible customer service. I called to check if my package was still at the USPS store or if it had been delivered to the home address and was stolen. The lady working there was so disrespectful. I couldn’t understand what she was saying on the phone and then she got angry when I asked her to repeat herself. Then she told me to call a different number and hung up on me. I’m absolutely appalled with this type of behavior especially when I was being respectful and just wanted to find out where my package was since it said it had been delivered and I never received it. Good luck to anyone trying to get help from this store. 0/10 I wish I could give it a 0 star rating.
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September 2023 by Tom Harcourt
Quite rude
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June 2023 by Holly Bee
Can’t handle shipping packages abroad. Package was essentially collecting dust for almost half a year. Sent back finally, but it’s at a different location from where we sent it, collecting more dust down the street. So fyi, if you get returned items, they won’t be here ? Good luck, the current staff that work there! Hope you can quit soon and find a job where you’re not miserable 24/7
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April 2023 by Saaid Baraty
A very rude, angry, and sarcastic employee behind the desk. She scolded me and two other clients before me for asking questions that seemed too obvious for her.
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February 2023 by A K
To the lady who works at this location, Monique Johnson, who seems agitated and angry at all times every time I come into this postal office. As a human, I feel deeply sorry for you. I hope you find strength in you to quit the job that doesn’t make your soul happy and find your inner peace. Best of luck to you and your loved ones who deal with you. Just don’t be angry lady:)
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December 2022 by Sarah Wright
Always helpful & friendly
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November 2022 by Yuko Ishii
I tried to ship something internationally. The lady told me to “go back to Somerville” as she did not want to help me shipping international packages. This post office is close to where I live Somerville - this was so unnecessary.
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October 2022 by Ava French
Wouldn’t take my package
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May 2022 by Vivian Johansen
Miz is so efficient and friendly, the most efficient usps store I’ve ever been!
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February 2022 by Ellen Putnam
Closed today with no sign or explanation.
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December 2021 by Felicity Muffin
The south Asian guy is so snarky! He wanted to try and be condescending to me while I was asking for help finding the right box for my pre filled shipping label which had a weight limit. He barely gave me guidance on which was the correct box to use when I initially asked and simply waved to the area where all of them were. Watched me as I tediously placed my items in the first box and as I came up to the register to check out again told me it was the wrong one. And tried to get me to go home to find another box. Excuse me? When I asked for my items back he PURPOSELY kept them at the counter in his hands and reiterated what he initially said even though I told him politely that I understood. The second time when I got the right box he snatched the box from me. How rude and petty. Mind you, the whole time I did not give him the pleasure of giving him the same rude attitude back. I kept my composure and courteous manner. What a passive aggressive person.
