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March 2024 by Pilai W
I appreciate all staff here they so helpful to fixing my problems and giving me a good advice
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March 2024 by Lilian Day Thorpe
I had the best experience at this store, all thanks to Laurie. I was nervous about packaging, insuring, and shipping two large, expensive paintings across the country for work. Laurie helped me every step of the way, keeping me updated with her progress and promising to "package the works with love." She truly did! The pieces arrived on time, in perfect condition, and expertly packed. Laurie even called me after the delivery to ensure there were no issues — I've never had this level of customer support at a UPS Store. Thank you!
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February 2024 by Chris Turner
I just came to the store to print off a label for a shipment. Despite it being a USPS label, the employee helped me with the package anyway and was incredibly kind and professional. I’ll definitely be returning to this UPS Store more often.
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February 2024 by Laura Sceppa
Laurie did an amazing job packaging and shipping across country overnight a piece of art that was we insured for $50K with FedEx. My client commented as to how the package was perfectly packed and the framed print was in perfect condition upon delivery. Very happy with Laurie - she was very attentive to detail and made sure the art got to the client without any issues. Would definitely use them again for this type of shipment! 5 plus stars!!!!
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February 2024 by Janet Roberta
The UPS location in Arlington, MA is beyond expectations. The owner Laurie welcomes everyone with a friendly hello and goes beyond to help you get things done, no matter what. Laurie works hard and you can tell she enjoys it. All her staff is also awesome
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February 2024 by Madhuvanti Nene
Laurie ( who owns the store ) and the rest of the staff are super efficient and simply fabulous.
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February 2024 by Chutzpah and Soul
Laurie store manager is amazing
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February 2024 by Daniel Nuzzo-Mueller
The rumors of the service at this location are not an exaggeration. Super kind, super helpful, I should send them a Holiday gift.
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January 2024 by Katy Stava
We had an excellent experience at this store. The store was incredibly busy but Laura and Chris calmly took care of everyone while also helping us print a homemade children's book (which involved special printing needs, and as it turns out, some troubleshooting). Even though they had to take care of other customers, they kept returning to us and made sure we were not left hanging. They were really committed to making sure we left with something we were satisfied with. We really appreciated their calmness and helpfulness and look forward to returning to this store.
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December 2023 by Jen Stape
This is beyond a UPS store. They treat you like family.I have shipped many packages, utilized the notary service and made plenty of copies throughout the years. Each time my experience has been so positive and I actually look forward to coming into the store to take care of my business. The store is located on my daily walks with my dog and she loves going into the store to get a dog treat. We are treated with kindness and respect, whether we are there for business or to just say hello.Laurie the owner and her entire staff are friendly, fun and competent . Laurie is a true professional, and a force to reckoned with. I am amazed at her work ethic , compassion, competence and genuine natural ability to multi task with a smile. It’s a great place and I am happy to have this business in our town
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December 2023 by Elana
Amazing location. Incredibly convenient, the hours are great, computer and printer available if needed. Laurie (the owner) is THE ABSOLUTE BEST. She is always so helpful, and such a delight! Whenever I have an issue she helps me resolve it asap. The other staff members are equally as lovely! (And Chewie is the cutest!!) Highly recommend :)
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December 2023 by Christin Grenier
I cannot thank Laurie enough for all her help to send my international Christmas presents out! I wasn’t aware of how to make the cost more reasonable - she offered suggestions and literally helped me repackage my boxes. You do not experience customer service like this anymore! Look no where else for shipment service options!
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December 2023 by Donna LeBlanc
I had to mail a fragile glass gift and the people at this store were so helpful. They packed and mailed it for me. My friend who received the gift said it arrived safely in good working order! Thank you for helping me this Christmas!
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December 2023 by Jessica Corlett Kaplan
Laurie, the owner, and her team exemplify excellent customer service. They are kind, positive, friendly, efficient and know their stuff. If you have a choice of UPS stores, choose this one - the staff make all the difference.
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December 2023 by Denise Wood
Laurie is such an incredibly friendly and efficient worker. There was a long line at the store and I was so impressed with how smoothly and quickly she kept things moving while maintaining such a wonderful uplifting personality.
