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October 2023 by HC Allende-Perez
Robel was so helpful with explaining our new monthly costs and going above and beyond to ensure my new iphone 15 pro works when trading in my old one. Will come back!
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September 2023 by Leighanne H
We worked with Robel at this store to get our new phones up and running and he was extremely helpful, knowledgeable, and made the whole process very easy, A++ to Robel and the team!
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September 2023 by Rich Mercik
This store was very helpful helping me with my issues on my new phone. Sean was very knowledgeable and professional
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August 2023 by Keith Disharoon
The customer service at Arlington is great. Robel was well versed and very helpful in getting me and my fiancé iPhone 14s. Best experience
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August 2023 by Tyrone Tanous
I am so impressed with the level of service Jake A. and the solutions specialists at the 457 Mass Ave location provide to the folks in their community. Jake assisted my senior mom when she lost her phone, helped get her hooked up w a replacement AND switch back to the old familiar once it was found. I personally observed a wide range of other customers all receive the same level of quality service from other Verizon associates while in the store. Hey, Verizon, I nominate this team as store of the year ! Folks don't hesitate to make the switch to Verizon !
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August 2023 by Brian Tun Tizol
Robel was great at the store. He helped me get an iPhone 14 pro max. I would highly recommend the Arlington store. Tremendous customer service!!!
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July 2023 by William Ho
Everyone in this store is amazing. Very helpful always. They go out of the way to resolve any issues and put customer first. Got my new iPhone and Samsung set up there. Will always come back to Verizon store.
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June 2023 by Jean Munsey
I went there this morning when I needed help with my phone. A very attentive, polite and knowledgeable young man named Jake was very happy to assist me. He solved my problem in less than five minutes and was quite happy to help. I definitely will go back to that location when I update. No more Mall visits from me. Thank you Jake!
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June 2023 by Shelagh Peoples
Jadanwas super helpful and patient he helped me upgrade from an iPhone XR to a iPhone 14 pro max that’s a huge jump and I got a brand Apple Watch and it makes the package a better deal thank you Jadan
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June 2023 by Karin Hellsvik
I got excellent support from Jadan and the team at the Verizon store in Arlington! He had the utmost patience with me and showed me everything in needed. Highly recommend!
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June 2023 by Jack Power
Jadan was the best he just helped me and mother purchase a brand new iPhone it was so easy to do the transfer it was cool when he showed me the new way to transfer the new iPhones that’s awesome Jadan thank you for showing me new tricks highly recommend he will explain everything to you from start to finish he had great humor great mindset great everythingI GOT THE BEST TRADE IN VALUE TOO FOR 700$ for my phone and for a 1100$ phone that’s a steal people get on it asap
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May 2023 by Liz Melone
Jadan was tremendous! He was extremely knowledgeable about the specials my sons and I were eligible for. He was extremely patient with us … and with a great sense of humor! And he was extremely courteous to other customers who came in while he was taking care of us. We would gladly come back to Verizon Arlington and work with Jadan again!! Thanks, Jadan!!
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April 2023 by Maddie Tkacs
I went to get a new phone and Sean was super helpful and made the proccess extremely easy and painless! It was quick and he took the time to explain the new features of my upgraded phone to me. I highly recommend checking out this location.
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March 2023 by Michele T.
Out of no where all incoming calls showed up as RESTRICTED??? And my voicemail wasn't working. Went directly to Arlington store and within 10 mins, Lion Prosper had my phone working as it should. Lion is a very pleasant young man. He was the only person on duty at the time and didn't seem at all flustered w/3 people needing his attention. THANK YOU LION!!
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March 2023 by Chelsea Dunning
It was a huge pain to get my old phone number from a different carrier to a new phone with Verizon. Despite this, Jake was very helpful, efficient, and patient with getting the issues fixed throughout the whole process. I recommend this store for competent service ?