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November 2024 by Samantha Torsey
The RCN technician was extremely polite, friendly and knowledgeable. He did a very quick thorough job and answered questions that I had. Overall a terrific experience with Astound
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November 2024 by Alex Bernstein
Not a review of the people at this specific location but if you do anything through their web based chat system TAKE SCREENSHOTS so you have proof when they tell you something and then bill you for it after they said they wouldn’t! I cancelled on the day my bill was generated (even though there hadn’t been a modem or router connected for over a week prior). The rep said they wouldn’t bill me for the remaining time but when I saw the payment and called their support number they said it wasn’t policy and that you have to cancel ahead of time and there’s no prorating or refunding. Oh and they increased my final bill by 30% because the promotion ended, great way to end on a high note. Looking forward to the copy paste review response.
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November 2024 by Ashwin Augustus
We just got our home internet installed, the technician Victor was very professional, courteous and kind. He went above and beyond to ensure everything was working! We had a great experience and highly recommend Astound.
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October 2024 by caleb enos
Friendly and very helpful, offered great insight on our issue and our tech was able to solve the problem easily and pointed us in the right direction for how to solve it! Highly recommend
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October 2024 by Joe Doran
Andy showed up promptly at 9 am and had our Internet restored within an hour. He discovered the cable was ripped off from our house by a truck and called for a bucket truck backup. The two guys attached a new higher line so it doesn't happen again. Amazing service by RCN to get us back up and running.
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October 2024 by Debra Crowley
Victor was the best technician! He was very thorough in checking all connections outside & inside our home replacing the necessary wires. We were very pleased with his service!
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October 2024 by Richard Alterman
Victor did a terrific job. Helpful, friendly, and very competent.
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October 2024 by Michael Moore
Not specific to this location, but let me put it this way. When moving we chose to go with Xfinity because it was so much cheaper. The costs more than tripled in the 5 years I had them and sadly they were unwilling to do a new home deal. They lost a customer but I guess that's the model for all ISPs. Hook 'em cheaply, crank up the charges and then have them leave so you can spend money to get them back.
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October 2024 by Andrew Kang
Victor was awesome and incredibly helpful, he troubleshooted and solved our internet issues that we’ve been having for weeks! 10/10!
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October 2024 by Quang Luu
Victor was very helpful and worked until the problem solved.
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October 2024 by Andrea Dima
Ben came during the time frame I was given. He was professional and courteous. He resolved the issues quickly. A very knowledgeable guy!
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October 2024 by Scott Kennedy
Excellent service by Victor. Fast, professional, and high quality repair work.
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October 2024 by Bethel Adekogbe
Victor 29660 came in and swiftly got to work! We were running into issues with a cable box and he came in and pretty quickly diagnosed the issue. He was efficient in solving the issue and, more importantly, was thorough with testing. Great experience overall.
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October 2024 by Emily Steele
Was timely and efficient, I had a unique situation where I live in an older house and Benjamin was very helpful and diligent, and friendly!
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October 2024 by Brennda Etinaile
Benjamin, you work very well and did a great job! Thanks
