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April 2024 by Adriana Judkins
Eli's is amazing! Ritchie is customer oriented, their service is efficient, professional & courteous. We are new to the area and we are so happy we found Eli's! We will be bringing all of our cars here from now on. They are honest and clear with their pricing and explain what work is needed. I can not recommend them enough!
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April 2024 by Aidan Jeremiah
After getting some very suspect work done I confirmed with locals that the people in this network of shops are known for scamming. Came for inspection and received a $1400 bill for work that I did not ask for.Asked for an inspection and exhaust install. Come to the shop for a "completed job" with a rattling exhaust and brakes that are terrifying to use (air in lines) after he replaced pads rotors and calipers.. Unable to confidently stop and genuinely dangerous to drive on the road. He fixed this for free after I mentioned that this issue did not already exist. He also destroyed my handbrake, and the cables alone are $250. He also decided to take out tints that I had recently installed. If you are looking for a place for your car to get bullied, look no further.
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April 2024 by Lindsey Ruane
Excellent service and help. Thank you!!!Brake pads, oil change, old battery replacement, filters cleaned/replaced, tire rotation, and new wipers in a day.
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April 2024 by Nancy Hannan
A couple+ years ago I rode by and saw Eli's gas prices, which were noticeably lower than other gas stations in the neighborhood. I guessed it to be an advertising ploy, likely a a bait and switch technique but I guessed wrong!Eli's prices continue to be routinely lower.Almost 2 years ago I needed a new AC so I got estimates from 1/2 dozen other locations - Eli's was lower or comparable to industry standard. During this service I witnessed how their customer services shine (right along with the inside waiting area!). All staff are always pleasant, always kind and go above and beyond to be helpful. Eli's of course, is my go-to for yearly State inspection.The most important business practice to me and my family is honesty. Ritchie has always only leveled with me, he demonstrates his business acumen in ways that are clean and ethical.It's awesome doing business with Eli's!
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March 2024 by Connor Langan
Exceptional service, never a disappointment or doubt with Elis. Highly recommend for anyone looking to get stuff done efficiently and affordable!
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March 2024 by Eric Garcia
Eli’s is the only place I bring my cars. They take care of any car from my Subaru to my Audi. It’s always top notch work and care. They explain what’s going on and devise the best path for you and your car. I would recommend Eli’s to anyone who wants to be treated correctly and with care.
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March 2024 by Ann W.
Fastest inspection I’ve ever had. Very easy and they were very courteous. No problem with my stick shift.
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February 2024 by Jordan Campbell
Quick and easy inspection by polite and efficient staff.
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January 2024 by Peter Smith-Vondras
I have been taking my car to Eli's for 4 years. It is a really awesome thing to have a car shop that you can trust to do good work and also not suggest you repair things that are not really necessary. That is this shop. I have come to really trust Richie and the team at Eli's. If someone asks where to send their car, this is where I send them.
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January 2024 by Charlie Vozzella
I routinely take both my wifes and my car to Eli's Service Station for oil changes and inspection stickers. Staff there is super nice and Richie behind the desk is awesome to deal with. Quality work done in a timely manner. I will be back.
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January 2024 by Kate
I reached out through the contact form on Eli's website, but have received no response, so I am bringing my complaint here.I had some car repairs done, which ended up being rather costly. I have no issue with the work itself. I do have an issue with how the staff treated me. When I went to pick up my car, only one staff member was there, and he acted very aggressively. He yelled at me and swore at me, claiming I was in the wrong for picking up my car at the time I arrived (even though on the phone earlier in the day I had confirmed with Eli's what time I would be arriving). When he went to get my car, he didn't ask me what my car looked like, and brought around the wrong car. When he came inside and I told him this, he became even more upset. "why would you let me waste my time bringing this car around, etc." I said, you just walked out the door without asking me which car was mine, and you didn't tell me what you were doing, so how would I know? I felt unsafe due to his behavior and nearly left, but then he gave me the key and checked me out (which took less than 1 minute, as would the rest of my visit if he hadn't yelled at me). I would not recommend going here.
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January 2024 by Lou Moreira
"Exceptional service at Eli's Service Station! The manager went above and beyond by personally calling to explain my car's needs and the reasons behind them. Their detailed communication and commitment to a quick turnaround had my vehicle ready on the same day. A truly professional and customer-oriented experience – highly recommend!"
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December 2023 by Andrew Mikedis
Eli’s Service Station is the only shop i take my car to for everything from changing fluids to swapping in new brakes. Richie keeps a super open line of communication with his clients to ensure that you are updated on your cars status. No job is to small or to big for Eli’s
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December 2023 by Clarissa Keller
10/10 experience for my oil change, fluid top off, and tire rotation! I'm new to the area from out of state, and a friend recommended I get my car serviced here. He was right, the service here is incredibly kind, quick, and thorough. I wasn't aware of Eli's online coupons/specials, but they applied these deals at the time of check out - I appreciate their genuine care for their customers! I will definitely be coming back for my next service and recommending it to my friends!
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December 2023 by Swabarna Mukherjee
Great little neighborhood Service station which offers State inspection. The state inspection is always quick and I have been getting my car inspected here ever since I moved to West Medford. The gas prices are always reasonable and it's a full service too.The only complaint: Smile people. It takes a lot less muscles to smile :)
