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February 2024 by Alex
Amazing service except my order was mixed up with another customer’s order once. Besides that the staff there are always nice.Vegetarian options: Plenty of Vegetarian options such as donuts and bagels as well as drinks.
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December 2023 by Sophie Douglas
I would give this Winchester, Massachusetts Dunkin' location 100 plus stars if given the option. This restaurant was very neat, clean and well-organized. The atmosphere was comfortable and inviting. The service was impeccable. And the quality of my drink and my friend's drink was top-notch. My large hot coffee was so tasty, delicious and served at the perfect temperature for a reasonable price. My friend's hot Matcha Latte was so amazingly tasty, delicious, and also served at the perfect temperature for a reasonable price. The cashier was very friendly, patient, efficient, and did an awesome job loading my Dunkin' card on my app, taking my order, and serving me. I was extremely impressed by this Dunkin' located in Winchester, Massachusetts.Parking: My friend and I found a parking spot instantly!Wheelchair accessibility: This Dunkin' location is accessible by wheelchair.
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September 2023 by Brandon M.
Manager publicly fired an employee in front of customers while we waited for our food. Giving two stars because my sandwich was very good but this understaffed Dunkin is probably the worst in Arlington.
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June 2023 by Ben Doane
I just watched a grown man throw a tantrum over getting the wrong donut, because he asked for the wrong donut and then decided it was the wrong donut. The staff here deserve so much better.
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April 2023 by Onna van Eyk
Good quick service for daily breakfast.
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April 2023 by Sadie Ray
This place hardly ever get anything correct, especially if you order it online. They don’t toast or add toppings to their avocado toast, give the wrong items when you order a particular thing, and don’t refund when they don’t have a certain item. Don’t go to this Dunkins, there are better ones out there that know how to fill orders as they are placed/expected.Pic for evidence: they gave me 2 correct out of 6 that I had asked for. (It should’ve been 6/6.)
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March 2023 by Mae Olander
listen, i live dunkin’ donuts i truly do. the medium decaf ice coffee with oat milk and caramel swirl is my go to every day. i just wish that’s actually what i got. multiple times i have received tea instead of coffee. i don’t know if they mix up the two or if the employees are truly not focused or careful, but once is a mistake. twice is a pattern.
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February 2023 by Danielle Buccacio
I come every morning ( it's. .01 miles away) I order ahead about 10 15 minutes before I leave to pick it up. 99% of the time there are mobile orders not filled receipts lined up and no one knowing what's what. The 3 women in the morning are awful they're so mean 3x now they didn't have what I ordered and wouldnt replace it with something of equal value. I've had orders they claim the never got whe showing my receipt on phone thet
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February 2023 by Alisha Gandhi
The food at this location is consistent with any other Dunkin, and therefore pretty good. The ambience is also consistent with many other Dunkin's. It's a little hostile in here but there's a charm in it that will grow on you. I would highly recommend that you don't come to this location at around 3pm on weekdays, as the middle schoolers claim this location as their stomping grounds, but at any other time this location is not a bad choice. It's not a great choice, (the Summer St Dunkin' and the one in Lexington on Mass Ave are much better), but hey- you win some you lose some. I urge you to come in to this Dunkin' with your expectations low, and you will come away with a pretty okay experience.
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December 2022 by Jonathan Hirons
I wish this was a good Dunks since it’s right near my house but I drive across town to the other one so I don’t wait 20 minutes for a coffee.
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November 2022 by Hoax
Very rude manager, her name is Regina. Bad management and horrible attitude. Rude to customers. I wouldn't recommend this Dunkin Donuts to anyone. Regina was very rude to customers and her employees. I would hear arguing coming from Regina and She was very RUDE to me! I want the proper actions to take place and to replace her and get a better manager!
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November 2022 by Hannah
It was a very uncomfortable experience as I could overhear yelling from the manager while waiting for my order to be taken. Not to mention, when she did take my order, I got a very passive aggressive attitude from the lady (I think her name was Regina?). I'm not sure what the deal was but I just wanted my beverage and food...
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November 2022 by csh access
Very rude manager, her name is Regina. Bad management and horrible attitude. Rude to customers. I wouldn't recommend this Dunkin Donuts to anyone. Regina was very rude to customers and her employees. I would hear arguing coming from Regina and She was very RUDE to me! I want the proper actions to take place and to replace her and get a better manager!
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November 2022 by jack Ha
Came in yesterday and regina was very rude to me. i dont know if she had a bad day? but it shouldnt be taken out on customers. i was very disappointed with the treatment i was getting as a customer and i would really want her to be fired. bad manager and overall bad experience wouldn't wish it on anyone.
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November 2022 by Ash Frostheart
I was just here today with my family and the manager Regina was so rude to all of us! It was just unacceptable behavior towards all of us. We won't be visiting this place ever again as long as she works here.
