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November 2023 by Christina H.
I went to this store for the last time today. While waiting for a prescription my dr called in (because I was very ill) and when it was my turn they told me that they couldn't help me and I would need to get on a different line. I got in the other line and it didn't move for close to 20 minutes. Then when I got there they took my information and said it would be ready in another 15 minutes. Then I got into the other line again and when it was finally my turn another employee rudely shouted at me that it wasn't ready yet. The other employee just stared blank-faced at me and I went back to wait some more. I heard my name shout very loudly and then I went to the person that shouted it and then she ordered me to the other counter. Then when I went to pay for my prescription usually they let me buy a drink or whatever with it but they said no I would need to get in a different line up front for that. So I went to the computer cashier and that malfunctioned on me. So at that point, I did not get the water and I just left understanding that I would never consider returning there for any reason. AVOID THIS LOCATION AT ALL COST. There is abuse of power, because when patients need medication in order to survive and can't always safely take the chance to try to switch pharmacies while in the need of a life saving medication. They abuse the power of having our lives in their hands and put peoples lives at risk. This place needs to be shut down. I am filing a former complaint with everyone i can as soon as I am phsyically able to do so.
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November 2023 by Rod Pederaon J.
I wish I could rate this place 0 stars! The pharmacy is a joke! I waited in a long line to pick up my dogs trazodone and when I approached a young gentleman he was acting very weird. I stated my dogs name and he kept acting like he wanted me to leave... he told me he couldn't find any name like that... but my vet told me she talked in the phone with a pharmacist there and made a whole account a few days before... so I stepped out of line called my vet and she told me to let her talk to the pharmacist.... Then I proceeded to wait in another long line... once I got up to the same kid he kept giving me attitude .... Still could not spell his name right... I had my vet talk to him and he just walked away! A manger pharmacist came told me to go to another counter where I encountered a very rude woman .... She told me oh they just haven't got to it .... After a few days they never filled his prescription... she told me I had to wait 30 minutes or more.... I just walked out... it's a shame most of the pharmacists there look like they just hate their job... wouldn't recommend at all to go there unless you like being treated like poop.
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November 2023 by Holly B.
I have spent hours of my life wasted in this pharmacy! i have experienced rudeness by the staff, not opening on time, and unwillingness of the staff to help. I do have to say that Raffi was the one positive experience in years of coming to this CVS. Why do I keep coming back? Good question! Other than the convenience of the location it is the bane of my existence.
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October 2023 by Dawn L.
Deplorable attitude by apparent pharmacy manager "Keneka" ("spelled the way it sounds!") at CVS in Arlington who scolded and tongue-lashed through a minor transaction with such a level of disdain I wondered why she hasn't been fired yet. Seeing the dozens of horrifying reviews for this establishment I now understand that her abusive behavior is endemic to this poorly run chain. An explanation but not an excuse.
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September 2023 by Allison B.
I am increasingly disgusted by the nightmare of getting prescriptions at this CVS pharmacy. The number of errors and the total incompetence and rudeness of several staff at the pharmacy is unbelievable and has been worsening in recent years. The lines are often halfway down the aisle to pick up meds; they often notify by text that meds are ready, only to find out after standing in line, that they are NOT ready. Looking into moving all my family's prescriptions elsewhere.
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August 2023 by Mike E.
One of the worst pharmacies I have ever experienced. If your doctor sends an RX here, it's practically a black hole. It will not show up in their system. It will not show up in the CVS app. You will call and give up after listening to the hold music for 45 minutes.At first I thought this was a one-off fluke. Maybe the staff were just having a bad week. Nope. It's been this way for years.
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August 2023 by Maura S.
I phoned in a prescription to CVS Pharmacy located at 833 Mass Ave in Arlington MA using the CVS ap. I was told by the automated system that it would be ready after 8 pm that night which gave them at least 5-6 hours to fill the prescription. When i arrived at 8:45, they said , oh well, it won't be ready till tomorrow- we close in 10 minutes. This CVS z pharmacy often doesn't answer their phone and you have to go in person to get any questions about your medication answered. The last time I went in to complain to a manager about this, she told me that the following month they were laying off more pharmacists so get used to it. Great skills dealing with the public!!! I would not recommend this pharmacy. The CVS store at this location is fine but the pharmacy appears to be greatly understaffed and they don't seem too concerned about their poor performance.
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August 2023 by Eileen O.
I don't know what happened to CVS Pharmacy in the past couple of years, but their customer service is incredibly poor!My doctor called in 3 prescriptions to CVS on Monday for same day delivery. There was an extra charge which I paid. By mid-day the scripts had not arrived, so I called CVS. They told me that they had questions about one med and could not deliver it until I answered the question. So, they then tell me this med cannot be delivered so they will put it in the USMail but will still deliver the one that can be delivered. The third med was not available and need to be ordered. So, on Wed I get one med delivered. On Friday I get the other med delivered via USPS. CVS actually billed me twice for expedited delivery. I am now trying to get a credit and to cancel the one med thy needed to order. Will NEVER EVER shop at CVS/Pharmacy again!!!
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June 2023 by Bo D.
This location has more people working than Belmont and is better, which is not saying much. As it took a week to fill a script, it took longer than mail order pharmacy.
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April 2023 by Mary Ann S.
The store manager who is NOT a pharmacist tried to deny my daughter medication's that could potentially kill her if not taken correctly. All because he has an ego problem. He makes damn near minimum wage and has a napoleon complex. They have horrible business ethics. They should throw away this whole pharmacy. How do you deny a patient their medication? You shouldn't have two drive thru lanes for pharmacy open and then tell a patient to back up (which is illegal) in the drive-through. Simply because they don't want to do their job. If the lane was closed they should have a cone in front. I was directly behind a car they just served. UNACCEPTABLE! They are lazy, unethical, and just downright deplorable. If you were smart, move your medications to a more competent pharmacy. I reported them to the Massachusetts Medical Board as well as CVS customer service. Since he doesn't want to give his name. I will let the commonwealth do their job. Incident # S-8413875
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November 2022 by Ashley A.
Waited on hold for 40 minutes to see if they can fill a prescription they said yes of course we actually have it in stock so we do have it get there and of course the prescription wasn't put in and not in stock!
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September 2022 by Dave J.
check an item on line , listed @ $11.99 purchased @ the store was charged $15. clerks explained $11.99 only applies to on line purchase/pick up or delivery? what a b/s company that's why i rarely go there
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May 2022 by Bill R.
Staff is generally begrudgingly in service to its customers. Multiple other CVS stores in the area demonstrate how helpful and pleasant the staff can be. There must be some leadership issue that creates the negative vibe in this CVS in Arlington Center (833 Mass Av)
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May 2022 by Emily G.
Worst pharmacy ever. They never answer the phone and are always too busy to answer your questions in person. You practically have to demand to be seen. If you want any help from a pharmacist, be sure to take off a half day from your job/life to spend at CVS. I waited 15 min, talked to a pharmacist who said my prescription would be refilled in 15 min. Then I came back in 20 min, waited again to see the pharmacist and was told my dr. needed to authorize the prescription - which I ALREADY did 3 days prior, after I already visited this hell hole and did the waiting game. THEY ARE AWFUL and no compassion!!! Only place in town that my insurance approves for 90 day coverage or I would be at Walgreens in East Arlington in a flash - If you want compassionate, helpful pharmacists, go there!
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April 2022 by Jenni F.
Disorganized store, staff and parking lot- short staffed and pharmacy is a nightmare. The kiosks are not functional and HS kids hanging around. Find another pharmacy.