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June 2024 by Alfred Stanza
Bank is old and dated in the outside. They are using intimidation tactics to keep people out of their parking spaces and have someone standing in the lot threatening you if you park there and aren’t going into the bank. Absolutely disgusting do not take your services here!
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May 2024 by E L
Terrible customer service. Go anywhere else.
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April 2024 by Jehan Antia
Have been here multiple times and each time the parking guard accuses me of never having any business in the bank, and threatens to tow me and is very aggressive when I walk in.
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March 2024 by Patrick Guan
I went to use the atms for deposit and found 2 of three atms were broken. And then when it was my turn to use the ATM, I found that deposits were broken as well. Then I had to jump to the teller line.
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February 2024 by Wendy Lee
Very bad service . Very bad experience. Never go there again. They don’t respect customers. They started ask personal questions in the center and never asked to the office. The banker is sitting in his office and never stand up. He just asked someone else go forth and back to his office and the customer. If you want better service and privacy about your account, don’t go there. Very, very bad.
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January 2024 by Jessica Silva
Not a B of A customer and based on how I was treated outside the establishment I don’t plan on becoming one. They have a huge parking lot and I’m sorry but I highly doubt the amount of spaces this bank takes up is truly needed by customers or staff. I don’t need to be screamed at for “taking a Bank customer parking space” and threatened to be towed in order to take my cat to the vet in the same building.
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January 2024 by Camila Hollingsworth
Horrible experience inside and out. While parking in the parking lot their security guard proceeds to scream at everyone supposedly doing his job by making sure bank only parking is ‘secure’ When asked if he worked at the establishment he became hostile and aggressive. When inquiring inside about said securityGuard customer service was lacking.
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December 2023 by Mohammad Pourgol
I am customer for Bank of America for 20 years. I never had this much disappointed from a branch. I arrived 30 minutes before closing and an adviser said someone will take care of my issue in few minutes. I waited then the manager came and made lots of excuses to dismiss me; We do not have time, you must make an appointment, you should come with your account co-signer, ….Bank of America branches were great in old times but seems it is the matter of past.
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October 2023 by Katie V.
Touch my car again and watch how fast I switch to Chase. There is no reason why BofA should be allocated that many parking spaces when there are medical offices and a large daycare center in the immediate vicinity. Harassing your customers in the parking lot is not a good look.
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July 2023 by Robert Gale
You would think if these morons closed the Belmont branches on Saturday, they would be adequately staffed in Arlington. Not the case. BOA is 0 in customer service.
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June 2023 by Derek Robinson
Very good experience at this BoA branch. I needed to securely wire a down payment for my home closing. The staff there were very helpful, it was easy to schedule an appointment, and the wiring went smoothly.
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June 2023 by Santiago Arevalo Carvajal
The staff was friendly and I was attended to quickly, it is a pleasure to come to this bank
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April 2023 by Donna V.
Terrible! Fraud issues since January. still not solved. Several in person meetings has not helped. Phone calls promised never happened. Money continuously withdrawn from account that is supposedly frozen. Both in person and phone personal not helpful and apparently not able to do their job.
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August 2022 by Gururajan Krishna (Guru)
I went to the Arlington Center to open a savings AC after fixing an appointment . The office is spacious and brightly lit. After warmly greeted and comfortably seated by the front desk, i was ushered into the private office of the Customer Service Associate Ms. Antonieta Tavares. She professionally and effeciently guided me with all details ,explained the futures and options available and ably helped me to open the account . It all took ~10 mts.. i was given the access to my INB then and there and assured delivery of my debit cards in a week's time . And they were delivered too . The kind associate called me after a week to check everything is fine and i had received my debit cards.Truly commendable service . Looking forward for furthering my new relationship.
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July 2022 by Gururajan Krishna
I went to the Arlington Center to open a savings AC after fixing an appointment . The office is spacious and brightly lit. After warmly greeted and comfortably seated by the front desk, i was ushered into the private office of the Customer Service Associate Ms. Antonieta Tavares. She professionally and effeciently guided me with all details ,explained the futures and options available and ably helped me to open the account . It all took ~10 mts.. i was given the access to my INB then and there and assured delivery of my debit cards in a week's time . And they were delivered too . The kind associate called me after a week to check everything is fine and i had received my debit cards.Truly commendable service . Looking forward for furthering my new relationship.
