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September 2023 by Emmett M.
Do not confuse this rating for a rating of Gil’s—they are wonderful. It’s U-haul that turned this move into more of a nightmare than I could’ve ever imagined.CHECK IN INSIDE AT THE COUNTER.DO NOT CHECK IN ON THE APP, NO MATTER HOW ANTISOCIAL YOU’RE FEELING.
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July 2023 by Ifiala “Kelechi” Ifiala
Good service really and the guy who attended to me in person and over the phone was pleasant to work with.I was going to give a 4.5 star if Google Maps had that option cos I was satisfied with the service but had just one complaint. Picking up a truck outside work hours didnt have clear instructions anywhere, even online.
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June 2023 by Meghan OHarra
Informed 36 hours before pickup that there were no trucks in Amherst, and I instead needed to pick up the vehicle in Holyoke. When I said I had no way to get that far in time for my early morning pick up since I don't have a car, the guy on the phone was less than helpful. So now, I have to collect the truck a day early, and the extension fee was not even waived. To top it all off, the rep put the wrong time in the system. Very unhappy, would leave 0 stars if possible.
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October 2022 by Shibananda Das
Really bad experience after renting a U-Haul from here. We were charged for a scratch which was there already. Luckily we had the insurance. The mistake on our part was that we didn't take any pictures while taking the car. They were talking to us afterwards in a really rude and uncivilized way. They even threatened that they would increase the damage amount deliberately if we didn't agree with them. I won't recommend this place. There are other much better places around Amherst to rent a U-Haul.