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August 2024 by Patrick Forbes
While they could not help me repair my windshield, they offered an insightful explanation as to why (Big business crushing small competition). They were polite, professional, and knowledgeable and immediately pointed me to the shop that could provide the service at a reasonable cost. While my car doesn't need immediate work, when it does, I'm bringing it to Marshall Steinbeck Collision because of this interaction. It shows that there are still some small business owners out there trying to get by, and they do so by being honest, cordial, and professional. If I could give more than five stars, I would!
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August 2024 by Heidi Kellogg
We had some issues with our doors. Called and they got me right in. Super friendly. Thank you
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July 2024 by Peter Mullen
Recently my car was rear-ended in Amherst Ma. I decided to bring my car to Marshall-Steinbeck for repair. They did an awesome job and keep me informed throughout the process. Everyone I came in contact with was knowledgeable and friendly. I would definitely recommend them to my family and friends.
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January 2024 by Jason Ricker
I wouldn’t recommend this place, very rude even if you were a prior customer. Charging for 50 dollars for appraisal even putting a complaint with my assurance company for even recommending this place. Even the work they performed on my other car wasn’t even that good.Bottom line people. They can’t get there own work by word of mouth. They need an assurance company to promote them. Let be the warning. The 4 stars must be members.
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December 2023 by Heavenly Skull
Great service done, right
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November 2023 by huanyu du
I am very angry: this company has no basic service ethics. My friend introduced me to this company to repair my car. I thought the boss's attitude was very rude ，maybe I had an accent. When I asked him to estimate the car repair cost, he looked impatient. Today my friend went to the store in person. When he helped me consult, his tone was also unfriendly and he even told my friend to "get out from here". After that, we thought they were racist. Why do so many people give 5 stars? I hope everyone will seriously consider whether to come here to repair their cars. Not even the most basic service ethics
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November 2023 by Chuanpin Wang
Terrible terrible business, Terrible customer service. Good luck everyone!Service: Body & Trim
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October 2023 by Claudia Jorge
Always great service!! Wouldn't go anywhere else.Services: Body & Trim
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October 2023 by Wilmore Webley
Glenn and the team at Marshall Steinbeck got my car in after a rear end collision and immediately saw damage that the insurance investigator missed. The parts were ordered and within days my vehicle was repaired and looked like new. Awesome crew of absolute professionals.
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May 2023 by Sarah G.
My insurance recommended them. What a disaster. Sent me an initial assurance that all parts were on order and that the vehicle would likely be repaired by the end of the following week. The following week, when I expected the car to be completely repaired, they said they were having a hard time finding some parts due to supply chain issues (reasonable, but they should have told me that up front instead of saying whatever necessary to secure my business and prevent me from shopping around). At the end of the following week, they said they were now waiting for the part to arrive directly from the manufacturer, which meant that up until that point, they had not yet pursued that avenue and were looking to buy it more cheaply elsewhere, during which time I was paying $400/week for a rental. Every week for the past four weeks, they have assured me that the following week it will be done. After four weeks, they now have the parts they need, but now they are short staffed (which is a frequent problem they have if you read other reviews) because one of their workers called out for a week, so now my car will be ready mid-week next week. I have been paying $400/week for a rental, so all the challenges this business has had are effectively ways they have saved money at my expense. There is zero chance I will ever work with this shop again, and I want to warn people about this business.
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February 2023 by R L.
I had an unfortunate run in with a large deer, front end of my car was an absolute mess. We have depended on Glen at Steinbeck on four occasions, he never fails to deliver on quality, amazing finish work and customer service. He never cuts corners to get work done faster. Each experience has been excellent and we would recommend Steinbecks to anyone. Thank you Glen and team!
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September 2022 by Jeremiah
Fast and friendly service at a fair price-thank you Glenn.
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April 2022 by Leila Rollins-Cohen
My car had an unfortunate run-in with a deer last month. The body shop that I had intended to send my car to told me that they wouldn't even be able to look at it until late March. I explained that the car was not drivable and my insurance told me that typically shops will bump cars like that up their list but the woman I spoke with shut me down immediately.I was extremely discouraged and after speaking w/ my insurance and getting a list of other shops that were approved, I decided to contact Steinbeck Collision.This was the best decision I could've made! They were able to get my car in that day, they handled the tow. They handled all the insurance pieces and continued to update the car rental company so my rental could be extended til my car was done.Not only did Steinbeck save the day, they did it with kindness. Getting into an accident is traumatic and a little bit of compassion and empathy goes a LONG way.They've kept me updated each step of the way and I'm so delighted to have my car back to it's pre-deer state.100% recommend Marshall Steinbeck!Service: Body & Trim
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March 2022 by Miso D.
My car had an unfortunate run-in with a deer last month. The body shop that I had intended to send my car to told me that they wouldn't even be able to look at it until late March. I explained that the car was not drivable and my insurance told me that typically shops will bump cars like that up their list but the woman I spoke with shut me down immediately (. I was extremely discouraged and after speaking w/ my insurance and getting a list of other shops that were approved, I decided to contact Steinbeck Collision. This was the best decision I could've made! They were able to get my car in that day, they handled the tow. They handled all the insurance pieces and continued to update the car rental company so my rental could be extended til my car was done. Not only did Steinbeck save the day, they did it with kindness. Getting into an accident is traumatic and a little bit of compassion and empathy goes a LONG way. They've kept me updated each step of the way and I'm so delighted to have my car back to it's pre-deer state. 100% recommend Marshall Steinbeck!
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February 2022 by Elissa Lennon
I went for a new bumper. They were very easy to work with with my insurance, quick to get the car fixed and did a great job. Thank you so much!Service: Body & Trim
