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February 2024 by John Nelson
I needed to rent a car while mine was protractedly stuck in a body shop being repaired. This ultimately involved numerous rental extensions (insurance company covering the rental wasn't great at communicating), a rental car switch when I requested to upgrade to a slightly better car, and a complicated/last minute/rescheduled vehicle drop off at a geographically closer enterprise location. Tom at the Amherst Enterprise location expertly guided me through the entire process, and was considerate, communicative (in a timely fashion) and resourceful with various options and ideas.It is equal parts refreshing and (increasingly) rare to witness and receive customer service at this exceptional level. I would recommend using this Enterprise location to anyone who needs a rental.
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November 2023 by David K.
Had a great experience working with Tom and Ralph. My car got totaled in an accident and Tom made sure to help me get the car I needed to help me out while it was in the shop. Ralph was also extremely helpful in checking in as well and explaining what I was able to get covered and explaining everything in a professional, supportive manner! 5/5 stars can't thank them enough for their help. Will be doing future business here as needed!
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October 2023 by Youjin Lee
We reserved a car a week in advance, only to find out the day before that it was unavailable. They were unapologetic and didn't provide a viable solution. I doubt I can rely on them for future trip planning.
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October 2023 by Paula R.
I needed a rental after an accident and they were super helpful. Very professional and friendly staff. I would definitely recommend them!
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September 2023 by pearl tulay
Great experience! I dropped a car off from the airport and my check out was super smooth and easy. Tom, Spencer, and Rafael were lovely and very helpful. Would recommend!
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September 2023 by Bill Cogswell
We had an insurance rental after my son’s car was totaled. I’ve been an Enterprise customer for years and have always been happy with them.
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June 2023 by bryan rossano
Very attentive and convenient... picked me up, hassle free, car was very clean and ready to go.
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May 2023 by Jay Mcwilliams
Enterprise Fayetteville AR. Wasn't a good pick-up. My car wasn't detailed upon pick-up. There was condensation all inside the car due to a window being down during a severe storm. The boy, who was my customer rep, told me some ridiculous story that the vehicle had a hail blanket on it overnight, causing the issue. He had no issue with me driving off the lot with minimal vision. What a joke. Not to mention, Enterprises ridiculous one-way fee.
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March 2023 by Chris C.
I had problems with a car I rented at a different location and the staff at the Amherst Enterprise took great care of me. They were able to switch me out of my current car and get me on my way in no time, which really saved my trip. Thank you to Z and his team! Really appreciate you working to find a solution.
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March 2023 by Conor Ursuliak
They didn't have a rental available for me when I needed one on short notice but everyone I dealt with (especially the manager) was extraordinarily helpful and went above and beyond for me. They made what was otherwise a very stressful situation much easier.
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March 2023 by Beetle Chapin
I had a car accident back in December and needed to rent a car for an extensive period of time. They set me up with a clean Nissan Rogue for a great rate (covered almost entirely by insurance). It was a hassle free experience. They reached out to me to provide updates from my insurance/mechanic throughout the process. Special thanks to Manager Zuhab Pervis for allowing me to drop the rental car off at my mechanic's shop, rather than the Enterprise office. 5/5 service.
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December 2022 by Jim Fenstermacher
Branch Manager Zuhab moved heaven and earth to get me in a car recently - a level of customer service I am grateful for to this day.
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September 2022 by Layannie Haydon-Mayer
Friendly staff, good cars
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September 2022 by 707music
Great service! Zuhab is quick and efficient, always with a wonderful smile. Thank you!
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August 2022 by Jessica Swiercz
A very helpful set of people (and very conveniently located right next to the mechanic I was using). They helped me figure out a rental while my car was in the shop, and even replaced the rental for me when I discovered the original car had some unexpected issues! (The previous user smoked in the car, hardly the fault of the employees). They were highly responsive and answered all questions I had.
