Budget Truck Rental has received mixed reviews from customers. Many appreciate the helpful and friendly service, especially highlighting staff members who go above and beyond to assist with rentals, vehicle conditions, and resolving issues. Customers have praised the smooth rental process, good prices, and the quality of the vehicles, which are often described as in excellent condition. Some mention that pickup and drop-off are easy, and staff are helpful and efficient, making the experience positive. However, there are also negative reviews that point out poor customer service, with reports of rude behavior and contract alterations that felt like scams. One reviewer shared a negative experience involving unprofessional attitude and concerns about the handling of their rental. Location issues are noted as well, with limited parking space, business hours not matching online information, and no after-hour returns available. Despite these problems, some customers remain satisfied, especially when they encounter helpful staff, and recommend using this location again. Overall, the business offers good vehicles and helpful staff but has room for improvement in customer service and communication.
Says they open at 7am but business ours on door say 8am.
November 2024
Under new management now I believe. Great service overall and we picked up the car efficiently, without any fuss. He gave us a few options, and we went for a new Jeep GC 4xe - which was brilliant. Dropped off at Portland ME Airport, which took seconds and again, no fuss.
December 2023
Great experience. Pick up and drop off were easy. The car was in excellent conditions and the staff was very helpful. We will use it again in the future.
