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June 2024 by Becca M (Becca)
I went in today to drop off some packages and Dawn was so insanely rude to me. I didn't realize that they closed at 12 (which I am fully willing to admit was MY mistake), and instead of politely telling me that they couldn't provide service for me, Dawn berated me for two to three minutes telling me it was ridiculous that I showed up with packages that needed customs done right as they closed, that didn't I realize that I needed to show up earlier for the "hardest thing we do," that I needed to go to the main Agawam branch for that, that she couldn't believe this, all while sighing and loudly locking up around me. I asked if she knew the Agawam branch hours and she said "no, why would I know that?" super rudely yet again. Meanwhile, the older gentleman who works there totally ignored how she was speaking to me as well. I ended up crying in my car afterwards, she was so nasty to me.
I work customer service, I get that the general public can be tough to deal with, but there was absolutely no reason for her to talk to me the way she did as well as no reason for her coworker (who is generally a pretty nice guy) to sit there and not say anything as she told off a customer. I wasn't even fighting back trying to get her to provide service. If she had just said "I'm sorry, but we close at noon and I can't ship anything else out today, but ___ Branch is still open." I would have just been on my way!
I ended up over at the Holyoke Mall post office and they were so super nice and it didn't take "15 minutes for each package" like Dawn said it would.
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May 2024 by Vrunda Patel
Dawn is extremely rude!! Unwilling to help.
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March 2024 by Reese Stevens
The lady here is so rude. She should be fired and learn some manners. I can’t believe someone life is so bad, she has to be rude to a person.
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December 2023 by Ihsan Salman
The African lady that work over there she is Un believable unprofessional and rude anytime I go there I experience some rude treatment that bad
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November 2023 by Artnana
Great customer service. Very pleasant experience. I will definitely be back.
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September 2023 by Jake Live
Genuinely the best customer service I’ve received in a long time. Keisha was amazing with my passport application.
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September 2023 by Ellen Acconcio
I like Ken very much - he is always friendly & helpful. Today I waited in line for over 10 mins & no one came to the counter, I politely rang the bell, etc. still no one came while I could hear Dawn chatting away on the phone. My advise to send out any packages go to "Pack & Ship" Agawam, that is what I did today & it will even get there on time too! Save yourself the worry!
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September 2023 by Cece Mae
The woman who works there is the most unprofessional, insulting and rude human. She should be fired and Id like to say Im surprised by these other reviews but Im not. Between her and the older male, why would anyone go to this location when Agawam has a bigger location with kinder staff. I cannot believe you still allow someone like her to continue to work for you when she has zero customer service skills and are driving people away from your establishment. Embarrassing!
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July 2023 by maeday
friendly staff
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September 2022 by Xxx Gk1
Have not send my package out, been 3 weeks. Sad!
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September 2022 by M S
This morning I was there, the lady worked there is definitely from some other planet. I wish I have read reviews before going there. Few years ago the people used to work there were amazingly good, went there thinking the same staff would be working . The lady working now days definitely need some serious help. She shouldn’t b working with any kind of public related jobs. Her negativity definitely ruins most people’s day
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September 2022 by Thomas Sacco
The woman that works there should not be working with the public she has a very bad attitude and is extremely rude I called her out about it all she had to say was oh well all and all she is giving the feeding hills post office a bad name
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September 2022 by Cassie Reed
The lady who works there has been extremely rude to me the past 2 times I’ve been there. I own a small business and go there often the staff used to be super friendly but I will be going to a different post office from now on. One bad day is forgivable but not 2.
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September 2018 by gmatt107
The staff is very helpful and personable. Rarely are there long lines. Of course during off peak days/hours
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June 2016 by Knifereviewer 2017
Friendly faces every time
