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May 2024 by Laura Marcoux
I ordered 22 items from website, all showing in stock at store and available for curbside pickup in 15 minutes. Once order was received I got an email stating that my order was « Once order was received. I got an email stating that my order was « not yet ready. « upon reviewing the details of this email. It was disclosed that two of the items were in fact not ready for pick up and not at the store. The expected date that I could pick them up was a full week later. I then canceled those two items and continued to wait. After three hours had gone by I went back to check the progress of my order. At that point it showed that all of the items on this order or in fact, not ready for any kind of curbside pick up, but that I would not be able to pick them up for another week. I contacted customer service at that point, requesting some clarification on their « . At that point it showed that all of the items on this order or in fact, not ready for any kind of curbside pick up, but that I would not be able to pick them up for another week. I contacted customer service at that point, requesting some clarification on their « curbside pick up « « and this was the response : Thank you for contacting the Ace Care Center. We always strive to provide amazing service and have taken care of your request. We can just provide an estimated date and if the website told you it was on stock in 15 minutes that for the pick up orders the delivery date is depending the delivery schedule of the store. After that can be that the store realized they didn't have it on stock so they change the status as coming from the warehouse, and every store receive a truck at least one day every week. I see half of the order is cancelled by your request 46974783-46974846 but the other half not, that is a pick up order 46974783-46974845, that is coming from the warehouse. Please let us know if you want that we cancel that one two. If you have any further questions or concerns, please contact us. So I then went back on the website figuring they must have realized they don’t have it in stock. When I searched for these items again, once more, it said in stock and available for curbside pick up in 15 minutes. It looks like Ace has a policy of lying to its customers until after the sale has been completed. If you want a company that actually delivers on its promises, you’d best look elsewhere.
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April 2024 by Mrs. Lahart
We frequent this local hardware store due to its proximity, preferring it over Home Depot. The staff consistently goes above and beyond, extending warm greetings as we enter and readily assisting us in locating our desired items. Their unwavering helpfulness is particularly valued, especially for someone like me who occasionally feels a bit disoriented navigating the aisles of a hardware store – stereotypical as it may be. Their friendly demeanor and assistance are truly appreciated every time we visit.
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April 2024 by Jamie Pavlica
Their inventory is messed up
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March 2024 by Kathleen G.
Used to love this place but they redid the store, no one can find anything anymore and, when I went I today, there was ONE PERSON on the floor helping a customer, someone standing around in paint while I was walking the isles looking for light bulbs WHICH WERENT IN THE LIGHTING SECTION and 2 people standing around the front of the store not remotely offering assistance! As I was leaving i complained and said I won't be back; no one cared! It's as bad as Home Depot now! I'll use amazon thank you
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February 2024 by ctvpa
This is an actual hardware store. It has everything you need. For me, the huge fastener section is the most useful.
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February 2024 by Jason Meyers
Pricey
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February 2024 by Tweakn101
So much whattt easier than home Depot !!! I run here all the time ! Last minute projects . They have so much ! This place has saved my !!!!! So many times. Seriously great place ♥️????〽️??〽️??〽️?
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January 2024 by Monica F.
Customer service at this location is far superior to the other locations I've been to recently in the Pioneer Valley area. Bob and Sean are both very knowledgeable and provide great customer service.
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January 2024 by Carroll LaCombe
Keeping it local
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December 2023 by Patrick Higgins
Sorry but a majority of employees can't be bothered by you so avoid them. Either grumpy, don't have experience or are there just to collect a paycheck. Might be nice to really try to retain good employees. Have told cashier they are charging wrong price and they completely ignore you...really? And whats with giving customers attitude. There are other stores where people are friendly and helpful and earn your business. Go to Westfield where they ARE nice and helpful!
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December 2023 by Bonnie Hershowitz
I needed to change the battery in my garage remote. My husband, who passed away in Oct, was very much a handy man and had every tool imaginable, BUT, I could not find the right screwdriver to get to the battery. So...I went to Rockys in agawam, and was assisted by Bob. He was so patient in removing the back and replacing the battery. And...wala...it works. I was in such a fratual state, this was so meaningful for me. It was truly appreciated.Thank you Bob, for making my day.
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December 2023 by Nick Ashe
Told they could cut keys and supply your own from team on phone, drove 15 mins to store and manager (Nick) wouldn’t honor it. Waste of time.
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November 2023 by Carmino Santaniello
Super friendly staff helped me find exactly what I needed.. didn't have to roam about the store looking.. like other stores
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October 2023 by Ty Kozaczuk
Didn't feel like going to Home Depot this time stopped here the staff was very friendly very helpful directed me to everything I needed a great experience here
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September 2023 by Sayre Hulseberg
Recently renovated. Extremely well-organized, easy to find items. New items in store... they did not have before. also very easy access from parking lot.
