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July 2024 by Marc S
Tesla Repair: My wife owns a 7 year old Tesla Model S which had begun to have increasing noises from the right front suspension. Closest Tesla repair shops are about 2 hours away in any direction. We looked online and found Parrotta's Auto Repair in Agawam advertising Tesla repairs. We spoke with a friend who had used this shop before and gave glowing reviews of the owner, Bruno, and his staff. We took a chance and had Bruno take a look. Within a day he had diagnosed the problem (lower control arms) and within 3 days he had parts in hand and soon after installed. The noise is now gone and my wife says the car now rides better than before the repair. Very happy with Parrotta's given the close proximity to home, rapid turnaround time, quality of service and great communication. Many thanks Bruno!
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July 2024 by Volkan Köroğlu
Inspector was so rude! I ask him to state inspection and TNC inspection and he wasn’t be happy that and he failed my inspection for tire but my tire was new he had no idea about it. Not surprised. I went another place to show report and guess what, my car passed! He just been jerk for no reason. Don’t deserve any single penny!
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May 2024 by Rob S
Bruno is a Saint! During the beginning of a trip over an hour from home, and some debris puts a hole in my radiator. Despite Parrotta's being extremely busy and on the solar eclipse day no less, he quickly found and clearly explained the issue. Quote was extremely fair, but still a large unexpected expense. His passion for autos was undeniable, and he came up with an alternative solution that allowed me to drive the car home same day, at a much lower out of pocket expense. I am cautious who I let work on my car and I felt extremely comfortable there. You can really feel the family run aspect to it and that they all know what they are doing. I would not hesitate to come back the next time I need work done.
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April 2024 by Steve Lewandowski
These guys are Great. They gave me a car to use also, Which they did not have to do!!
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March 2024 by Ron Juuko
Very professional and did a good job in a timely manner the the cost was pocket friendly
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March 2024 by The Emerson’s
Bruno and his staff went so over and beyond to insure that my wife's car was fixed. This was our first time at Parrotta's and will go to them everytime from now on.
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October 2023 by Jamesha W.
Extremely rude and unprofessional. The mechanic there rolled his eyes at me multiple times through the windshield before we even spoke and did not seem like he was interested in helping me at all when we did. I didn't even get to tell him what I was there for before he started yelling at me about where I parked and asked why I was even there. I rolled up my window and drove off. I work in retail and first impression is everything. I sadly felt disrespected and like an inconvenience.
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October 2023 by Tanya Moriarty
Bruno, Christian and Woody are amazing. So kind and understanding. Bruno explains what he is doing and why very clearly. I would highly recommend this team for all of your car repair needs.Services: Steering & suspension repair
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October 2023 by Gabriella Cochran
Just absolutely love the team & love that they can charge Tesla now! ? thank you for being the best shop in the area.
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October 2023 by Jsyz99
Fixed the problems, car runs like new again.
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October 2023 by Jake Waterman
Fast, friendly, and honest.
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August 2023 by Anna Wright
I dropped my car off for an oil change and mentioned that my brakes had been squealing as well. They quoted me $600 to replace the rear brakes on my twenty-year-old car and told me that my check engine light had turned on for three separate reasons and that my car had multiple oil leaks. The guy calls me and tells me that fixing it all would amount to $4,000. I knew that my car was leaking oil, but that's typical for a car as old as mine, and I had only asked about the brakes. I'm a woman in my early 20s, so I must look like I don't know much about cars, but $600 to replace the rear brakes on my old car is pretty steep. Anyone with internet access can figure that out. I got a second opinion from another repair shop, and they said my rear brakes were in decent shape. My front brakes were the issue, and they fixed it for $120 less. They also didn't try to convince me to drop thousands of dollars on other repairs. Given all the favorable reviews I read about Parrotta's, I felt disappointed and frustrated about my own experience. Get a second opinion if you have the time.Service: Oil change
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August 2023 by Wayne Bonesteel
Went and got my inspection sticker done and the mechanics there are very friendly and go over everything with you. Thank you Parrotta's for the great customer service.
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June 2023 by Patrick S
Great shop. Always try to use small shops vs big dealerships. Needed work on both our cars for the a/c and brakes. Called and was able to get appointment in a day.Services: Auto brake repair
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June 2023 by Carmelo Flores
Great Auto shop. Had an insurance claim repair and they took care all the work and insurance process, even though it was a back and forth. They were patient with the process and got the job done in a timely manner.
