“Great ease of use and customer service.
The entire rental process was flawless. It took me about 20 min from the check in desk to being out the gate in my vehicle.
The return process was even easier and probably took 10 min.
Well Done appreciation to the staff at Bradley International Airport in Connecticut”
“Bryan was the best! Made everything easy to understand and even upgraded us for nothing!!The only thing that would have been better would be if the onboard system had GPS/driving directions enabled.”
“Easy check in and check out. We had a choice of a few different cars. I was happy to have been told that my wife could drive the car without any extra fees. It was also nice not have pressure for a lot of other options.”
“Indeed this place has experienced a mass Renaissance. For decades it was abandoned and had suffered Mass deterioration. Thankfully it didn't have a meeting with a wrecking ball.
Thankfully, the teamwork of the city, the state and the federal government were able to miraculously resurrect this iconic landmark and did a phenomenal job in terms of restoration as well as preserving many of the remaining inventory of historical artifacts of the original railroads and of the former Charles Hotel from a bygone era. The consolidation of local bus service PVTA, Intercity service of Greyhound and Peter Pan buses, rail service of commuter rail and Amtrak offer great convenience to travel to a multitude of destinations. They could probably add an overhead shelter at the Intercity bus depot areas similar to what was at the prior Peter Pan Station and they need to raise all the platforms for all of the trains at all the tracks. Moreover they should consider opening the upper-level part of Amtrak for people to wait for the trains up on that level to see their trains coming or going as well as offering additional restrooms for Amtrak passengers without them having to climb up and down stairs or go on an elevator.”
“I have rented from them thrice now and will do it till November. They provide the best rate in the market for monthly rental. Matt served me all the time. He is so helpful towards every customer and always greets everyone with a smile. He even upgrade to a SUV on my 3rd rental. This place is highly recommended for rentals.”
“I love the way they accommodate your needs very friendly very professional. I have never left disappointed I highly recommend them at the Springfield East Colombus Ave enterprise to any one that’s looking to rent a car.”
“This is a small, quaint, humble little rental spot with attentive service and kind customer care. Paul was the staff member who seemed to be handling everything, but still manages to provide an extraordinary investment in our experience. He is clear and cheerful in his communication and a trustworthy staff member. We had a great experience with a single day rental, thanks to Paul!”
“ANDREW IS THE MAN!!! Exceptional customer service!!!! Springfield ENTERPRISE locations are TRASH. It was so nice to have such excellent service by Andrew especially right before closing. He was so kind to his coworkers too!”
“I like to share my experience with Enterprise Rental they been really helpful the vehicle they gave me to rent , at first was a little nervous driving it "no key " lol , had it for about little over 3 weeks I would recommend going there ? thank you again Lisa Bohnak.”
10:30AM - 12PM
758 Union St, West Springfield“Thank you Josh for the great experience in buying our ford edge! thank you for being an HONEST auto salesman! I appreciate everything you have done for my family to get into a car quickly where as our broke down and we needed a new one asap. I appreciate you going above and beyond and being a man of your word as you told me when I first walked into your auto shop " we take pride in our business" and it truly shows. I will be back for my next car in 3-4 years! Again Thank you for everything!”
“I’m almost 40 and it’s my first time renting a car ? I needed a last minute rental and the manager went above and beyond anything I would have expected for customer service. My car is 12 years old and she gave me a detailed run through of all the new “features”. The vehicle was clean, the customer service accommodating and excellent. Will definately be back when I need another rental.”
9AM - 12PM
70 Fuller Rd, Chicopee“I have been renting here for the last 2 years. For both business and personal, the staff. Here is always excellent and have always worked out. The best deals possible for me. Can't say enough good things about Casar and his team”
11AM - 5PM
174 Main St, Westfield“I recently purchased a vehicle from Fenton Aouto sales , and the experience was fantastic! From the moment I walked in, the staff was friendly, knowledgeable, and attentive. They took the time to understand my needs and helped me find the perfect car within my budget. The entire process was smooth and hassle-free. I highly recommend Fenton Aouto sales , to anyone looking for a great car buying experience!”
9AM - 12PM
70 Fuller Rd, Chicopee“The entire staff at the Chicopee Truck Rental along with the Chicopee car rental are 5 Star customer service! I would highly recommend them for anyone in need of a truck or a car from the Enterprise Chicopee Massachusetts location.Customer service and customer satisfaction are clearly the 100% goal of this Enterprise location and the staff and management exceed all expectations highly recommend!”
“The service was excellent. We had to return/exchange a car we picked up at the airport that had an issue. We did not have an appointment. We were able to get a proper exchange without additional delay and left feeling a stressor had been eliminated.”
“I have been using this enterprise at West Springfield for months, and each time I go, they are great! Extremely friendly, extremely helpful, and patient. The cars are always clean and great. They call to let you know you are all set and if they can accommodate the car you want, they will.
I will continue to keep using enterprise.”
“I had a very good experience renting a car with this branch, a nice car, a wonderful and polite manager (unfortunately, I don't remember the name of the man), I ordered a car through the Expedia service, everything was processed quickly in 5 minutes, I handed over the car in a few seconds, everything is fine,”
“Customer service agent was very pleaseant.she was an older lady who advised and accommodated my rental needs. Sorry I didn't get her name.. we checked in on Thursday December 7th around 1230pm.. Please let her know of the awesome job she did...”
“And they did it again! I posted the below review prior to my last rental. This time I had the dates wrong on my reservation and I was taken care of without event. They had an SUV ready for me within 20 minutes and I was on my way. GREAT customer service and care. All Budget Car Rental locations should be so effcient.(PREVIOUS REVIEW)I have used this Budget on 2 occasions and have been super pleased each time. The service and vehicle condition were great. My third time is approaching Friday. Happy returning customer.”
9AM - 12PM
580 Spring St, Windsor Locks“I dont know whats with the bad reviews. I reserved the car they day before, was the only rental that had one available. Honored the reservation, was quick, the clerk was polite and very helpful. Would highly reccomend. Dropped off the rental at Lebanon NH with no issues as well.”
Open 24 hours
1304 Worcester St, Indian Orchard4AM - 1AM
180 Schoephoester Rd, Windsor Locks“Working for a large company that does alot of business in New England, I am at this airport multiple times a month, and with all of the uncertainties of any trip one thing is alway certain, Holly will always great me with a smile on her face and treat me as if I am the most important customer of the day. She ALWAYS makes sure that I am satisfied (to the best of her ability) with the vehicle I rent. As a president circle member many times the vehicles on the line are no t what I require and she will always do her best to make it right. I do realize that it means me paying more money for the right vehicle ,but with the level of service Holly provides I do not mind at all. I do alot of business with all 3 major renal companies but when in connecticut HERTZ is always my go to even if it does mean paying more.Thank you Holly for always making this part of my trip easy.”
4AM - 1AM
180 Schoephoester Rd, Windsor Locks“Great and awesome customer service the service was quick and efficient. It was easy to pick up just make sure you have a major credit card no debit and the process will be smoother as well as the drop off great staff”
“I never regret renting from Budget, it's my experience that I have always gotten a nice car at a fantastic price. The only thing that I was disappointed with on this occasion was that I didn't receive the car that I thought that I would get, but the car that I did receive was very nice, and the price for my whole week rental was excellent. The staff was very patient and helpful in finding a car that I would enjoy, and the return drop off staff was friendly, efficient and professional. The staff all around couldn't have been nicer, or faster! I would absolutely recommend Budget to anyone.”
Closed
827 Boston Rd, Springfield“Mark was so professional, communicative, and courteous throughout the entire rental process and was very mindful when setting me up with a rental, making sure it fell within my insurance coverage’s price range. He was incredibly patient as well, considering he was the only employee on site working to accommodate so many clients. Thank you Mark for such a pleasant experience!”
9AM - 12PM
1238 Riverdale St, West Springfield“My experience with Hertz was amazing. They did everything to make sure I had a safe, reliable and secure vehicle for safe travels. Hopefully I will be hearing from them tomorrow morning due to me having some very important business to attend to.”
“If you're looking to rent an SUV or a passenger van, highly recommend this place. Staff is very courteous, prices are very reasonable and vehicles are very clean and well maintained. I was looking around for a passenger van for a family outing, I was lucky to come across this place. Recommend calling in advance to make sure vehicle is available.”