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December 2023 by Bill M
Do not do business here. They do not stand behind, monitor, or service the solar panels they sell you. Good luck getting Luke to return your call if anything goes wrong in a few years. The absolute worst customer and product service.
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May 2023 by Sandra Tavares
I would not recommend this company to anyone, they have terrible customer service even the owner will not return my calls so I can address my concerns. I called last Oct to schedule service on my pellet stove that I purchased from them years ago and was told I would have to be placed on a waiting list and would be contacted within the next couple weeks to schedule an appointment. A few weeks went by I decided to call them to see where I was on the waiting list, was told about 2 weeks out I would be contacted. I never heard back from them. Months went by I called them again and asked to speak with the manager. The secretary told me he was busy out installing solar panels but she would send him a text for him to contact me. Again, weeks went by I never heard from him. I called again and asked to speak to the owner and was told the manager was the owner, secretary then told me she would sent him another text to call me. It has been weeks, still haven't gotten a call. I spent around 5k for my stove and was expecting better service as promissed. It seems the owner only cares about making money installing solar panels now and could care less about his previous customers. Do not use this company if you're looking for a good experience. They will tell you what you want to hear until you make that purchase and then you're on your own.
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March 2023 by Dan Almeida
Purchased a pellet stove from these guys, COVID has come and gone, companies are back on there feet, not these guys, they give you the run around.since October we have been waiting for them to come and look at the pellet stove witch is not working, I could see if I didn't buy the stove from there, but I did, if you're going to invest in a pellet stove, try some where else who will respond and not give you the run around
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September 2022 by Chris
Long time customer. Purchased solar panels, pellet stoves, and wood pellets.Absolute terrible customer service. What happened? Originally went with this company because they were trustworthy, had great prices, and where very knowledgeable. But the service and communication is really bad.I have been calling every 2 or 3 days over the past 4 - 5 months and I NEVER get a call back. Leaving calm messages on their answering system, being told by the receptionist that someone will get back to you. Not ONE call back, EVER.A quarter of my solar panels have not been operating for over 6 months. Can't get anyone to respond. Spent $40,000+ on solar panels with no support.They used to be a great local company that provided upstanding service and great prices but no longer.Try for yourself. Give them a call and see what happens. Good luck.
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August 2022 by Chris F
Long time customer. Purchased solar panels, pellet stoves, and wood pellets.Absolute terrible customer service. What happened? Originally went with this company because they were trustworthy, had great prices, and where very knowledgeable. But the service and communication is really bad.I have been calling every 2 or 3 days over the past 4 - 5 months and I NEVER get a call back. Leaving calm messages on their answering system, being told by the receptionist that someone will get back to you. Not ONE call back, EVER.A quarter of my solar panels have not been operating for over 6 months. Can't get anyone to respond. Spent $40,000+ on solar panels with no support.They used to be a great local company that provided upstanding service and great prices but no longer.Try for yourself. Give them a call and see what happens. Good luck.
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February 2020 by Larry Savery
great company... awsome service
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October 2019 by Brooke S.
Ordered pellets from Acushnet for the first time. The delivery didn't happen on the scheduled day. Called the next day and was informed they would be coming on Saturday to drop the pellets. The guys were friendly and hard working. Sometimes things don't go as planned, and that's ok. In this day and age I think patients goes a long way. Thanks for making the drop - I will be ordering from you again.
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September 2019 by Bruce David
Always outstanding customer service and quality products. My go to place.
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September 2019 by Michael daCosta
Great ? service on my pellet stove repair
Best pellets ever purchased
HAMERS HOT ONES ⭐️⭐️⭐️⭐️⭐️
just wished he didn’t run out of them mid season
I can only buy one at a time
Due to storage capacity
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September 2019 by Heath Meetis
I hired them to install solar on my house. They were prompt in providing an estimate and information about available programs and discounts. Great folks to work with very pleased and now looking forward to seeing my savings.
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September 2018 by Dale Dupuis
A company that could offer excellent service if the owner would just hire some responsible people and pay them fairly. The owner is very busy, which gets in the way of customer service. long back log.
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September 2018 by meredith mattson-days
My pellet stove broke 3 months ago and has not been fixed correctly since. We have not been able to use it this whole winter. Every time we call we get the run around that the owner isn't there ect. Still waiting for it to be fixed. Glad I have 300$ worth of pellets I can't use.
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September 2018 by Charles Briggs
Bought the most expensive stove they hax bc the guy told us it was the best one for our home with bedrooms upstairs. It has had nothing but problems. And they dont care and want to charge us to come look at it.
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September 2017 by Greg Travers
I saw some negative reviews here, so thought I would weigh in with my own experience.
We used these guys for our solar array.
I talked to about 4 or 5 other installers and AAH was by far the cheapest. By around 30%.
I do know that the other companies had dedicated customer contacts/salesmen, so it's possible a lot of the cost goes there. And that may offer a more curated experience for buyers that some people feel is worth the price. I just wanted a functioning solar array for the best price possible and that's what I got.
Luke took care of the paperwork involved in getting the system registered with the state for SREC's and the solar loan.
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September 2017 by Richard Renzi
The owner is a great guy, he'll do anything for you.
