“This store was so busy when I went in and the man at the counter was working alone. He did a great job attending to everyone's needs while taking phone calls and retrieving emails. The guy deserves a raise!”
“Mike is very personable and service oriented. I've shipped many items from this shop over the years and it's always a pleasant experience. A few times, he's helped me to decide that item X was simply not worth shipping. Two thumbs up!”
“For years, this store has been my go-to place to ship.
The staff there are always helpful, friendly, and efficient! It's a pleasure to do business there. And everything I ship arrives as scheduled.”
“The store manager is wonderful. So knowledgeable, efficient, fun (and funny too...), kind and just all around helpful. I smile every time I see him at the store. What a gem.”
“I had the best experience while using this store. I shipped a small package that contained important documents. When it didn't arrive to its destination in a timely manner, I contacted the store. Victor assisted me in tracking the package, calling the destination location, and filing a lost package claim ahead of schedule, just in case. Victor stayed in touch with me on the status of the package, and as luck would have it, the package arrived safe and sound! Without his help, I don't think the outcome would have had such a happy ending!! Thank you, Victor!”
8:00 AM - 6:00 PM
143 Old South Rd, Nantucket“this place is the best. my experience has all the makings for a ups store commercial. my family rented a house on nantucket for august and when we left the house we left four boxes on the front porch for ups to pick up after the labor day holiday. apparently the boxes weren't labeled properly so the ups driver wouldn't take the boxes - and there was no way for me to get new labels on the boxes as i was already off-island. oh - and there was a hurricane bearing down on nantucket - the wind and rain from which would have surely destroyed our boxes sitting outside. but the ups store in nantucket saved the day. the owner of the store (literally!) got in his car and drove over to our rental house to pick up our boxes and bring them back to his store to keep them safe until the UPS driver could pick them up on monday. this place is everything that you want your local UPS store to be - while never expecting them to actually be THIS GOOD.”
“I wanted to send a painting, framed with glass, ~2’ x 3’ from MA to Indiana, and was concerned about breakage as well as a timely arrival. I spoke with Nathan, at the UPS counter in Westford a couple different times, he was super helpful, worked with me to minimize the cost while keeping the packaging protection adequate. The painting arrived in perfect shape at its final destination, and I am a satisfied customer. I recommend this ‘Pack and Ship Guarantee’ for anyone with similar concerns.”
8AM - 6:30PM
119 Drum Hill Rd, Chelmsford“The customer service I received from Jenn and Alex a few weeks ago was the best I could ask for. Professionalism and support at it's best! I had to have legal paperwork executed overnight and they made the stressful experience so easy. I can't thank them enough for outstanding service!”
“Beyond excellent customer service. The gentleman working the counter was kind, beyond helpful, personable and patient. I watched him go go above and beyond for another customer in the sort of way that made it clear this was nothing out of the ordinary. Wonderful experience.”