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October 2023 by sabra perkins
I lived in Acton for 20 years starting in 1993. Always used this CVS while living in Acton. Everyone who works there are polite and very helpful. Whether it's the pharmacy, the front cashiers or people stocking shelves.
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September 2023 by J B.
I really wish I could give this pharmacy 0 stars. They are beyond unhelpful. Like, unhelpful is two miles down the road, across the street and up the hill. Do not trust what they tell you about your health insurance and what it covers. They are routinely wrong--in addition to being slow and unfriendly. I have moved all of my family's scrips to Acton Pharmacy and couldn't be happier there. Stay away from CVS, especially this branch.
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August 2023 by Elliott F.
The people at the pharmacy are very uninformed and give you wrong information and it ends up being a huge waste of time. The idiots at the pharmacy are infuriating to deal with, and you should avoid them at all costs.
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February 2023 by Richard S.
I have a complaint about CVS in general, and my local pharmacy in particular. Last Monday I had an appointment with one of my doctors (I will be non-specific as much as possible), who prescribed 2 medications. He sent them to my regular CVS. When I got home, I received notification that they had received my scrips, but that they were out of stock. I was given the choice between having it transferred from a CVS 17 miles away, to my pharmacy, or picking it up there. I should have chosen the latter! Assuming that it couldn't take too long to get it from 1/2 hour away, or less, I waited all the next day for notification that it was in stock, notification that never came. So the following day I called to inquire about the status of my prescription. I was told that not only didn't they have it, yet, but they couldn't tell me when they would get it! This is a medication to treat a severe condition. I want it ASAP, and they were taking their sweet time! So I asked to have my prescription transferred to the other pharmacy (this all on the phone the 3rd day), and the pharmacist/technician agreed to transfer my prescriptions to the other CVS. I assumed they would do it immediately, because I had indicated I was in a hurry to get it, it is simple enough to do, and when else would she do it? So 1/2 hour later I got into my car and drove to the other pharmacy, 17 miles away. I never suspected what happened next. I got there and asked for my prescriptions, as usual, only to learn that they didn't have them. Apparently the technician who made the promise to transfer my prescriptions had not done it! I had driven 34 miles round trip on a wild goose chase! So they got on the phone, but for at least 45 minutes, my local CVS was not answering their phone! I left after 45 minutes to go talk to them in person, since I was not able to contact them any other way. When I got there, I found that a call had come in, informing me that they had finally gotten through, and that my prescription was ready! This after I had JUST been there, and waited 45 minutes, without any guarantee that they would EVER answer their phone! So I went in and had a word with their manager. I did raise my voice, and I did demand that they take responsibility for their screw-up, e.g. by delivering my prescription. They refused. The truth is, they refused to take ANY substantive steps to fix what they broke. Now, that is not to say that I expected the corporate gorilla to show what in private life would be common courtesy. CVS wastes hours of my time, and many dollars of my money, jerking me around and dragging me through the wringer, and then refuses to take any responsibility for it, whatsoever. I might add that my other experiences with CVS, apart from buying stuff off the shelf, have also all been very irregular and usually faulty. CS is TERRIBLE. All I can say is that if you have any alternatives to CVS, I recommend that you use them.
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December 2022 by Phil S.
Terrible access and parking. Very busy and not enough qualified staff. Prescription waits are ridiculous. Nothing good about it.
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November 2022 by Jennifer S.
The pharmacy employee was rude and provided incorrect info. My husband went into fill a script after I was in the ER all day. The pharmacy employee looked at my insurance card (Florida Blue PPO, this was in MA) and wouldn't even try to run it, she just said "we don't take out of state insurance." My insurance was just taken at the local Emergency Room and has been taken by 4 other doctors in the previous 2 weeks. However, she didn't even try so now I'll need to submit a claim. She is wrong, CVS does take this insurance. Additionally, my husband told her my address was wrong, for some reason it is an address from almost 20 years ago which is strange since I've used CVS many times since and my address is correct. She told him she was unable to update the address. Seems like she was just lazy to me. She has made CVS look worse than any CVS employee I've ever dealt with.
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December 2021 by Mindy Coffey
I have been on hold for 1 hrs and 10 min so far trying to speak to the pharmacy. while I try to be patient because the pharmacy is busy, this is excessive. called the store and was told, "they're busy". come on now.. .1hr and 18min and counting
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September 2021 by Hunter C.
S**** Nothing is stocked and the photo machine is broken, This place always seems to have no good drinks stocked whenever I come here and the other people who I was next to were also irritated that they had nothing stocked. Do yourself a favor and head to 66 or mobil for all cold drink needs.
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July 2020 by Josh A.
I entered the store at 6:30 am (July 21). Few workers didn't wear masks, and a maintenance person, a painter, didn't have a mask as well. I quickly escaped the viruses, will never come back to this lousy store.
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April 2020 by Susan W.
Clean and well stocked with kind and helpful staff. Switched from another location because I find everything here, and the pharmacy is super. Much better for skincare items.
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July 2019 by Sharon H.
Cold and impersonal staff. They would highly benefit from time spent at the Great Road CVS to observe and learn the keys to excellent customer service.
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September 2018 by Bill B.
I find this particular CVS to be quite pleasant. The parking is ample, and the store selections are very good. No attitudes (so far - keeping my fingers crossed). All in all, a nice place.
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February 2018 by Bridget M.
The worst.... poor product selection, overpriced, crazy layout inside the store and the parking lot. Avoid.
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January 2018 by Leonardo U.
I mean, it's a CVS. You go in, buy diarrhea medicine, pay for it, leave. I don't know what all these negative reviews are about. There's nothing wrong with this place over any other CVS. They're well-stocked and sometimes under-staffed. I've been there weekly as we have a newborn. They could use a self-checkout kiosk like some CVSs to help with that.
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November 2017 by Stephanie T.
I Just read the Reviews for this pharmacy after three years of consistent dissapointment in this place and in one way im relieved that its not only me. That gives me hope that if i Look for a new pharmacy, me Experience will be better. This pharmacy is consistently (as in "on an almost monthly basis") out of stock of the perscription that my Doctor sends electronically to be ready on the 20th of every month. In The past, (when perscriptions Were on paper) if this pharmacy was out-of-stock, i could Just take my prescription paper to a different pharmacy that Had it in stock. When My Doctor switched to electronic perscriptions, i thought this would be even better because the pharmacy would have more notice to have stock of a medication I planned to have filled since they would have at least a months notice to fill it. Im very on top of filing my prescription on time, to the point where I'll call ahead. But for the third time tonight, they notified me that they Were out of stock and that i would have to Wait 2 and a half days to get it in. I called my Doctor to try To resend the perscription electrtonically to another pharmacy that Had it n stock, but my Doctor could not do so due to a policy regarding controlled substances that would not allow her to. So basically, i have to Wait 2.5 days to get my medication. Meanwhile, i spoke to Two of their pharmacists (or techs) to Ask them what i could do in the future to prevent this from happening again (since This has happened twice already and my mental and physical well being depends on taking this medication regularly) and both essentially told me there was nothing I could do to prevent this from happening again. Basically, at any time in the future unexpectedly, they could be out of a perscription that i Had scheduled to be picked up (even when notified Well in advance), and if they happened to be incompetent enough to not take proper inventory, I would be screwed again, and thats something I would have to deal with and accept. Well I'm sorry, I will not accept this treatment. There's is something I can do about this reoccurring problem, and it is finding a new more competent pharmacy and notifying as many people as possible of their disappointing and unacceptable service of customers/patients. Thank you to all previous reviewers for giving me hope that this is not a solution-less systemic problem that I "just have to accept," but in fact it's a pharmacy problem, and it can be solved by finding a different pharmacy :)