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November 2024 by Coale Parker
Ms. Kim has done numerous complicated alterations for me. She is a master tailor. I recently moved to another part of the country, but I will travel back just to have my alteration done by Ms. Kim!
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June 2022 by Terri Flynn
They cleaned a queen sized duvet for me. It was superbly done and put into a plastic zippered bag for carrying and storage. I couldn't have been more pleased!!
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March 2021 by Mika Nitta
They are very caring, and the job is thorough. Wonderful quality of services!
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October 2019 by Geotech Consultants MSP
They lost my brand name pants, my wife’s pants and shirts, they gave me the wrong items and when I told her that these are not my clothes, she was telling me that no !!! These are yours!!!!
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April 2019 by Robert Goddard
I've visited 3 times - they have the best laundry services I have ever received!
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April 2019 by Brandon Sides
Fantastic tailoring, and at a good price. She's great. Highly recommended.
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January 2019 by Julia Shirk
I'm a first time customer and I couldn't be happier with the wonderful and professional customer service, timeliness of service delivery and amazing outcome of my clothes. I dropped off 10 very pilled cashmere sweaters, a wool dress and long cable cashmere skirt. They came back to me looking as like they were brand new!!! And I received an apology because she'd found a couple of small holes which she didn't have time to mend, but promised to do the next time! OMG!! What??!!! Really??? Never have I ever received such wonderful service! I will never go anywhere else! Bring in your items and know they'll get the best care there is!
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July 2018 by Mike Austin
As a first time customer I could not be more pleased with both the quality and the speed in which my dry cleaning was handled.
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December 2017 by Jackie C.
Needed something tailored last minute and she was able to do it in a few days perfectly!! She's the best, highly recommend.
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October 2015 by Scott R.
Grace is the new owner and she did a super job replacing my jacket zipper, like new..! She is very eager to help. Definitely coming back..!
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October 2015 by Conery C.
A new owner and fresh clean updates helped to transform Creative Cleaners for a new beginning. I've had several alterations done to perfection within a quick turn around. They even shortened dress pants 30 minutes before closing at 7pm on a Friday night! The dry cleaning is also top notch. They deserve a higher rating not just for their expertise but very friendly customer service. I recommend people in West Acton stop by and see for themselves!
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May 2014 by Amanda L.
DO NOT BRING YOUR CLOTHES TO THIS BUSINESS. We are somewhat new to the area and wanted to have all of our Fall and Winter coats cleaned for storage before the Summer. Just because this cleaners may be convenient in location doesn't mean they are convenient in life. 8 of the 9 coats that we received back were nice but the coat they "claimed" to never receive BUT charged us to clean will never be seen again. They lost a brand new coat, worn three times this Winter. I called them and visited but they claim my husband picked up everything and that he was the one who lost it. Seriously? When I asked for a refund on the cleaning amount (over $100), the owner literally said "No Way". I have no recourse on getting recouped for a $200 pea coat and where ever it is right now, it looks great. I know this because I paid to have it cleaned.
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September 2013 by Cindy B.
Don't even bother. I took 2 winter coats to be dry cleaned in hopes of finding a nice, local biz to use. The owner (?) had me come back since items were not done o the date as promised....when I returned the next day, they STILL were not done and I refused to come back. She basically gave me back unclean coats.. I will never go back
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May 2012 by A C.
Take your business elsewhere. I came here once a year ago to have something tailored, and it was fine, so I figured I'd give them another whirl. I dropped off a skirt and a pair of pants on April 27, and they were promised back to me on May 4 at 5pm. I didn't get there until the afternoon May 9. The woman claimed it wasn't ready and said "5 o'clock?" I wasn't interested in returning 2 hours later to pick up garments that should have been ready five days ago. After going back and forth for a while, she didn't seem to understand that I wanted a discount on the services rendered, so we somehow decided that she would go find the skirt, which had been tailored. Then she fished out the pants from a pile of other suspicious-looking clothes waiting to be tailored. Great, so now I have to get those dry cleaned AND tailored elsewhere. I was too tired to continue negotiating with her, so I paid the full price ($16...seems kind of steep to me) for the tailoring of the skirt. The whole time, she kept claiming she was "too busy" to have completed the pants on time. Um, isn't that your whole business? So you're too busy to do your job?
