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December 2023 by Patrick K.
Took my GMC Acadia in on 11/30/2023 for a rattling sound. On 07/03/2023 the same rattling sound was present and was told the exhaust bracket could be welded. This time I was told the weld could not be done a second time. In addition, my main rear seal was leaking Quote for the exhaust was $1,100.00 and the quote for the rear main seal was $3,200.00. $4,300.00 total. I declined both services. On 12/04/2023 I brought the Acadia to a mechanic who I trust. There was no evidence of a main rear seal leak. NONE. Furthermore, he found spot where the exhaust bracket was welded on 07/03, cleaned up the area, and welded it again, properly. This cost me $0.00, and a little bit of my time. Do NOT trust this dealership.
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November 2023 by Nick Matarazzo
Girlfriend's car came back looking like pot heads tried to fix it. The week before I got my truck back from elsewhere and it looks brand new. I'd put zero or negative stars if possible.
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September 2023 by Brianna M.
I went to see a used car last weekend and was initially very happy with the customer service. I met with Jacob who was very nice, straightforward and genuine. I had other appointments lined up so didn't end up going through with a deal that day. I corresponded with Jacob over email with a few follow up questions and scheduled another appointment the following weekend to see about finalizing the deal. Jacob was away on vacation so I ended up speaking to another sales rep and the sales manager (whose names i forget unfortunately). Long story short it was a complete 180 as far as customer service goes. Not friendly at all, and bordering on hostile once they realized that i was intending on negotiating instead of outright purchasing the vehicle. The words "I can't help you" were used and no effort was put into being friendly or polite about it. If buying a used car from here, beware that they seem to be completely inflexible with their pricing, even if you do intend to finance with them. I ended up walking away because i wasn't completely comfortable with the price of the vehicle, but even more so because the attitude of the sales people i dealt with this weekend was horrendous. Even if they weren't able to move on the price of the vehicle at all, had they been nicer and more tactful in how they responded to me i likely would have purchased the vehicle at their price point anyways. I walked out more because I was surprised with how rude they were to me rather than trying to have a normal conversation. It completely put me off of doing business with them. The saddest part of this is that i was intending on writing a good review of this dealership initially. I wish I could have done business with the original sales rep, Jacob, the whole time. Even if they hadn't moved on the price my experience would have been much better and i likely would have gone through with the purchase.
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September 2023 by Anastas Dancha
Body shop management is nice enough. But workers display disappointingly poor attention to details. Make sure to check your vehicle for leftover work, like lights left disconnected by accident or safety belts left inside the seats.
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August 2023 by K O.
I worked with Joe in sales. He was pleasant enough until I offered a price lower than the dealer could currently accept. I wanted to leave the discussion open for future price drops or incentives, but Instead of being professional, he acted like a rude little kid. Fortunately for us, there are plenty of dealerships in the area.
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May 2023 by Eric P.
I'm giving Colonial Chevrolet five stars because they really came thru for me! They scheduled me in very quickly and the service tech. Came out and described the data of the four wheel alignment thoroughly. The cost was exactly what I was quoted.
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April 2023 by Tara L.
My car was towed here from another (terrible) garage at the request of my insurance company after an accident. Thank goodness! The guy a the other garage told me the car was totaled and made me remove the plates. I was so traumatized by my experience with them that I didn't feel I could trust anyone. Thankfully, Monica at Colonial was so kind and receptive. Once my car was in Colonial's care, it was smooth sailing. They were professional, efficient, honest and KIND - especially kind. Kindness counts. Thank you Colonial.
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March 2023 by Tara Lee
Repair after a crash. Professional and kind. Monica has been so awesome to work with. I'd had a horrible experience at the initial body shop where the car was towed after the crash, and I was pretty upset. Fortunately, my insurance company (USAA - who are also awesome) had my car relocated to Colonial. I'm so grateful.Service: Body & Trim
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February 2022 by Nathan White
These folks are awesome. They really care about getting you back on the road. Top quality workmanship!
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February 2022 by John Martel
Trevor was a pleasure to work with. He took the time to make sure I was informed through the insurance/repair process. Highly recommend his service to anyone in need of a body shop.
