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December 2023 by Elizabeth O.
I love going to the Abington MA Sullivan Tire, you get greeted as soon as you walk in. It is the cleanest Sullivan Tire I have been to, I have gone to 6 other locations and I find that the Abington MA location is the best. As for the salesperson, Andrue Winn has to be the friendliest salesperson, always smiling, and knows not to call me anything but my birth name Elizabeth. I strongly recommend this Sullivan Tire for all your auto needs.
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October 2023 by Sean McDonald
I made a mistake and missed the closing time at the Abington location on a Saturday to pick my truck up after getting new tires and their times said they were not open until Monday morning. The manager reached out to me on a sunday, his day off and came out to the store to get my truck out for me. Excellent work on my new tires and even better customer service.
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October 2023 by Sean M.
I made a mistake and missed the closing time at the Abington location on a Saturday to pick my truck up after getting new tires and their times said they were not open until Monday morning. The manager reached out to me on a sunday, his day off and came out to the store to get my truck out for me. Excellent work on my new tires and even better customer service.
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September 2023 by Jasmine
This was actually my first time having my car serviced at Sullivan Tire. It’s unfortunate I waited so long! The Abington location provided great service, professionalism & they were warm and welcoming. I never felt pressured or like I was being upsold because I wasn’t. I was in and out and got exactly what I asked for. It also helped that I was able to get an estimated price on the website before calling because that’s what I ended up paying. I also called short notice and was able to book an appointment the same day. This will definitely be my go to place! Customer service is very important and they seem to have it very much together there. Thanks so much to everyone I crossed paths with while there and those behind the scenes who assisted with servicing my car. It’s greatly appreciated!
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September 2023 by Paul Parlon
Hands down the friendliest crew. Took my truck in on a last minute starter issue and couldn’t have been nicer and more informative. This is a great crew here. I’ll be doing all my automotive business here!!
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September 2023 by David Rosenberg
Great Service. The work is always done on time and as quoted. Kevin and his team are professional, knowledgeable and truthful.
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June 2023 by Idris Bilal
The process was easy and the experience very smooth. My appointment time was for 9:00 AM and I was Done by 1 hour later at a unexpected Reduced price!! Very nice. Looks like I found my forever car service home. I recommend Sullivan Tire to anyone looking for a quality, professional and rightly priced auto service.
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May 2023 by Mark S.
Had a great experience today as we do every time we call. We use Abington and Plymouth (depending on where we are when needing them). Kevin in Abington got us in right away on a busy Saturday. Our tire wasn't available, so he found a great alternative and got it done right away.Always a great experience at both locations!
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April 2023 by David Hanscom
Communication/trust is very lacking in this location. Sent my wife to pick up tires. Apparently account was flagged by some third party checking company no one told her what was going on they just shoved a number at her to call without telling her it was a third party company. Which she did assuming she was calling someone at sullivan tire which she was not. The "company" was a woman who answered not giving name or company info with a crying baby in the background who took all our checking info put her on hold ten minutes then said everything all set but refused to tell her why account was flagged. Wife went back into store where the man told her check still wouldn't go through asked for a reference number or name from the call she informed them that she wasn't given one.Wife asked if it was a franchise store as we have given Sullivan tire a lot of checks/business with no issues just not at this location they said no it was small and family owned. They never offered her any explanation or help other young man behind counter was very rude to her by telling her she had no right getting upset with them for this third party company which they hired that was preventing us from buying the product we needed. She left with no tires. I called the Sales line they had no idea what was going on at all. She called corporate who also had no idea what was going on. No one will confirm that she did indeed call this " third party checking company" nor will anyone tell us why account was flagged or let us know how to make sure this never happens again. We do business with a lot of vendors and never have I had an experience like this one that's felt downright shady.
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March 2023 by Kechenide pierre
Artful worst customer service, I had a leak on my tire and went the one on Bedford st Abington picked up the tire went flat again paid $30 we called and they said they couldn’t take us in, so they sent us to the one on east bridge water to fixed they gave us a hard time and attitude, they wanted us to pay $30 again, we said we not but the guy gave me the keys and said whatever, I got the keys so my husband could pick the car at a later time because they were closing and my husband couldn’t get there on time, came back at the later the tire was flat again. They don’t even worth a start. Both of locations has bad services and customer service the east bridge water and the one on Bedford st Rt 18.
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March 2023 by Sharon Duncan
Great group of guys that work there very informative, and the customer service driver was really nice and polite.
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February 2023 by joseph crean
Fast service knowledgeable service writer Fair price
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December 2022 by Vincent Digiacomo
Kevin and team were very helpful with getting me a new battery replacement. Highly recommend this location
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December 2022 by Louis H.
Good guys and reliable service, these days getting a tire isn't easy but they do their best, I'd use them anytime!
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August 2022 by George Duncan
Still kinda on the fence on this place.So I brought my wife's car in for a oil change, tire rotation and to look at a tire that had developed a leak. Brought the car in after booking an online appointment said I needed the shuttle. Showed up for the 9am appointment. There is no shuttle. So I ended up having to walk home. Walked back at the scheduled pickup time of 4pm car isn't ready yet. Then when it was finishing up they tell me the tire in unrepairable due to two punctures too close together, and because the car is all wheel drive you have to have the same tire, and the tires on the car are discontinued they don't have it and I might want to look online for a replacement and they'll be happy to install it. So in a nutshell the car was in the shop from 9am to 4:30pm for an oil change.So I went somewhere else to see if I could find the tire and when they went to get the model number they mentioned the tire being bad as another tire. I said no and they were like oh cause there's a huge gash in the side wall of a second tire, which meant there was two bad tires on this car. So I'm lucky I didn't order a tire online because I would have had a tire for no reason seeing now two are bad.So I went back to sullivan tire mentioned how disappointed I was in them missing a second bad tire and that I was going to go somewhere else. A little while late a higher up manager called me back said they'd make it right. So I figured I'd give them a shot again. Brought it in took roughly a little more than 4 hours to take care of the 2 bad tires. But they did do everything they said they would.I like the fact that they're the closest tire shop to my house, but at the same time I wonder what will happen if I bring it in again. How sure will I be that they won't miss something and why does it take almost 8 hours to do an oil change, tire rotation and check a tire?
