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“To Whom
I want to thank Gail Forrester as well as her Manager from the Abington, Mass branch for a wonderful experience today.
Gail went above and beyond and showed high valued talent and superior customer service in a very difficult situation.
Thanks again Gail your a true professional
Have a great day
Steve Shoemaker”
Banks
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“My experience has been really positive. Everyone is very helpful and friendly.
However, I recently came into the branch to do a wire. A new hire came to facilitate my wire. This person did not speak fluent English. I couldn't understand much of what she said. This is America and our language is English. When my grandparents arrived from Poland, they learned English. That was expected. We shouldn't have to struggle to decipher what is being said. Im staying with the bank because I like the people. If non English speaking customers can ask for a translator or a different employee...why cant we also.”