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November 2023 by M Rubin
I do not recommend, Ronnie was very unprofessional, I assume he is the ownerHe followed up as I was trying to accommodate my mom in Newton her house needs landscaping and eventually hardscaping once she gets the garden activities under controlFirstI expressed it’s time sensitive and that she is ((Disabled)) I’m trying to coordinate on her behalfHe implied his lawncare team will reach outImmediately a RED Flag!!!! He claims to be So PRE occupied on Facebook showcasing videos as if he is the Best in classHighly DISHONORABLENo one called me back after 4 days I called the owner Ronnie who picked up and immediately BRUSHED me off and Abruptly hung UP the phoneHe is disgraceful and I would Only use with Caution, use at your Own risk and if anything avoid At all costsNot reputable and very shady and sketchy as they PRIORITIZE more on hard scape vs establishing or retaining new quality Landscspe needs first!!!!!Wow I’m beyond disgusted and I’m at a loss for words for the nonsense monkey businessI will move on with a more reputable company as I can NOT count on these backyard dysfunctional company, thru can’t be bothered to genuinely follow up on behalf of disabled people in need of services willing to pay CASH!!!!!!!!!!!!!! Good luck!!!!There are plenty of other desperate companies looking for work as we enter a ((((((rough stubborn Recession!!!!!!))))))
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October 2023 by Robert Bell
Hugely impressed with my consultation with Dan. He took his time to help me navigate my project and after evaluating multiple scenarios his recommendation will undoubtedly make for a successful project. Great experience!
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October 2022 by William O.
This place is great Beautiful products Dan was awesome to deal with Very helpful with initial purchase .. Then totally helped me when I needed more stone for my project Highly recommend this place
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December 2021 by Paul Millette
Very helpful and friendly staff, Dan was a pleasure to work with.
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June 2021 by Ryan Hawker
Great place to consider ideas for a backyard renovation. Nice, helpful people with lots of suggestions and information.
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May 2021 by Kyle Oconnor
The worst customer service with over priced products they are not about the customer if it’s not helping them they are not helping you I would not even recommend my ex wife go there after she took me to the cleaners -10 raiting
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May 2021 by Christina B.
Have had nothing but positive experiences with this vendor. They have FANTASTIC "live displays" (aka outdoor showroom) with multiple set ups showing the materials they sell so customers can easily visualize the end product. Patty Silvester is awesome. She has been impressively responsive throughout our shopping experiences. Sent a customer to pick out pavers... he walked out with an almost brand new outdoor kitchen!!! (Although, his wife's eyes looked like they could shoot lasers ha!) that is... until he told her he got EVERYTHING, the grill, mini fridge, cabinetry etc all for $4k!!! (When retail, was about $11k!!) The pavers were great too. And BYL even delivered them down the narrow south end alleyway between abutting brownstones which was rediculously stressful. I thought my jaw was going to fall off. We couldn't even get pick up trucks down there! They brought a forklift on the back of the delivery truck, zipped right down and dropped the pallet EXACTLY where we needed it!!!! Needless to say, very pleased with our experience. Now, had the 2 previous reviewers had more patience, maybe they wouldn't have spent $20-30k on materials but half that AND SCORED SOME! Oh well, their loss - Our gain! We have since gone on to work with BYL for 4 projects. We have gotten to know the team very well. They are responsive to email, pay attention to detail to make sure that nothing is overlooked and when it comes to renovations-- man, even the smallest detail overlooked can have consequences of EPIC proportions. THEY GET IT. THEY GENUINELY CARE FOR THE CUSTOMER AND MAINTAINING A POSITIVE RELATIONSHIP. Love these guys and until they give us a reason to not, will keep coming back.
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February 2021 by Freddy WoodovenBoston
The Disney World of Outdoor Living!!! Most knowledgeable staff ever!
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August 2020 by Joaquim Fontes
Worst customer service ever . Bought 4 pallets of yard stone I had to return a pallet and just cause was stack little bet diferente we gotta escort out the store just for asking to get some deal out the 2,458.10.
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July 2020 by Old Colony Masons
Old Colony Masons loves Backyard Living. Brian and the entire team is knowledgeable, professional, they have excellent options to choose from and they are open late.
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July 2020 by John Noble
Love this place. The products are great. The staff is incredibly helpful and knowledgeable
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July 2020 by Lawrence Miranda
First time at Back Yard Living. Had seen their products installed and wanted to see those and additional items. Sales people very helpful and spoke with salesperson who handled job we had seen.
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May 2020 by Victoria Elizabeth
Ordering was so easy, and they were really, really nice! Our fire pit came in, in the time frame they told us, not a day later. It was $10 cheaper than the MSRP we found online, we thought it would be more, so we were very happy with the pricing as well. We can’t wait to use it!
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May 2020 by Thiago Coelho
I just spend over 3k over there place,.Brian was the sales person...very poor communication .,no patience at all,just don't waist your time and money going in there.,I'm just not happy with my product ...hooe someone read this before plain to spend a good amount money in there place.. ??
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December 2019 by Ed Williams
Great store, if you are into pellet cooking and smoking, they are basically the only place in New England that sells Cookin' Pellets. Right now all they have are the premium blend, but they are planning on selling the entire line of Cookin' Pellets. I can't wait, no more having to order through Amazon for more money.
