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“My order was handled very professionally. I was greeted in the parking lot and walked through the process so that I understood how the hitch installation was to go. The service technician was very friendly and professional and did the job quickly. I would recommend this location again for any storage, rental, or installation work my friends and family might have.”
“This is my first experience with renting storage space, and it has far exceeded my expectations so far. Ms. Gloria provided absolutely fantastic customer service- answered all of my questions and was such a pleasure to meet. The facilities are very convenient, easy to access, and spotless. Highly recommend!”
“Everything about this process has been easy! Reserved my unit last night, and started moving my items this morning! My unit and the entire storage facility is very clean and well kept! Feels safe! Definitely recommend this facility!”
“I called today and spoke with Gregory about rental space. He was very pleasant and very helpful. I went there in person and met Lauretta and she was great. She showed me and my mom different storage spaces until I found the perfect one. Gregory and Lauretta had outstanding customer service. I told him about his reviews and had to come see for myself and I'm glad I did. Thank you Gregory and Lauretta.”
“Kamilah has been so kind and accommodating! It has made SUCH a difference during an otherwise stressful experience moving across the country. Someone should give her a raise.”
“Been renting here for close to 10 years, sad Brandon left but happy atleast Mikes still there. Property cleanliness and customer service service has always been consistent with those 2. Would recommend, especially the climate controlled units, EZ pay, and insurance just in case. But whatever you get, it's still better than a lot of other places. Also most of the bad reviews on here are from or for Extra Spaces competitors, I only know because there's a small community of us here daily and they don't rent here. 2024 update the gate was broke for a few weeks, not the companies fault, but I wish the company they use for the gate would have fixed it sooner.”
“It's was great talking to the manager of the facility. I have move my stuff in out. I'm confident that everything will go smoothly. Everything went well and I enjoyed my space unit differently will return.”
“PJ is amazingggggg he really helped me and my family out when we really needed it. He made me feel so at home. If I ever need to go back he would be the only one I trust to help me.”
“My time renting here has been great. No issues at all. What made it 5 stars was the customer service I received from Jason in the office. Always super polite, and always willing to go above and beyond to help out with anything. If you’re needing a temporary or longtime storage rental, look no further!!”
“The professional team of Alejandro and Kathy at the Timonium store were exceptional to work with... helped me analyze the size of the storage unit that worked best for my needs. Would recommend to anyone requiring a storage unit. Rick.”
“Great place! The hospitality of Matt and Chanel is unmatched , always a welcoming hello and smile everytime I vist, the facility is extremely clean and smells good, always recommend this extra storage to my family and friends when needed.”
“I haven’t quite moved in yet, so my review might be changed once I go in, but I’ve used a few different storage facilities before and I thought it was nice how this location called to ask if I had any questions. I really liked that, and its never happened before, so I’m hoping that means it’s a good place.”
“The facility is well maintained, and secure. All staff have been unfailingly polite and have gone above and beyond to make our dealings efficient and painless. Rebecca has been so helpful at getting me the perfect space for my needs, and it is at an affordable price!”
“Great experience, came to this location cause the Dolfield location was closed
And Charles was extremely helpful and inciteful with his information
He helped us transfer units to a bigger unit
5 stars for Charles”
“Incredibly professional, punctual and truly amazing experience overall! I’ve not dealt with a storage company in years. I must say that this experience has been one that truly exceeded my expectations! Ms Avette and Ron are top notch and truly provide exceptional customer service! The facility is impeccably clean and the grounds are well kept. Seeing the location in person (having reserved from out of town) put all of my concerns about the unknown to rest!”
“My debit card was unfortunately stolen. I noticed the charge for extra space down in Maryland even though I live in New Jersey. I called up the location and talked to the manager Terri and she was incredibly helpful and fast and efficient. I really appreciate her help and her due diligence and solving this matter.”
“Ariana was very helpful even though the facility didn’t have what I was looking for she checked her other locations and even showed me how to get there when she asked for a review on her service I could not hesitate because she was that good”
“Kevin and Angelo were literally the best customer service representatives I've ever had the pleasure of being served by. They were courteous and attentive, but above all else they were respectful. They made sure my experience was painless and joyful. I felt as if I knew them and was thoroughly pleased with my time with them. Now I'll only go to the storage on Caton Ave.”
“Excellent facility that I would recommend highly for your storage needs. Both Preston and Nancy could not have been more helpful and welcoming in the overview of the facility and completion of the check in process.”
“The customer service that I receive is wonderful Mrs.Lane has been taking care of me for years. And since Jaszmine has started she is knowledgeable and very pleasant as well. They both made the transition to your new company very easy. I hope you appreciate the customer service that they give. Sincerely Mrs.Sumter”
“Mrs Sam was a wonderful help with me switching my storage units. Very helpful and nice person to work with . Very patient training the new employee. Been coming here for years. Highly recommend this location.”
“I am a returning customer .. and I must say the staff are exceptionally helpful and polite , my experience at this location has been amazing ! 10/10 experience ! Thank you for you awesome customer service ?”
“Brad was great! He was extremely helpful in assisting me acquire the appropriate storage unit for my daughter’s belongings while she comes home for the summer. He gave me a clear upfront cost and allowed me to make the choice in how I would pay for the unit. I’m so glad to have found a place during her years at college to make her summer breaks way more convenient!Thanks, Brad!”
“Absolutely the best storage facility in the area. The people who work here take pride in their work. The customer service is excellent. So happy I have a unit here. Looking to move another unit from another location to this facility very soon. The workers make this facility the best one to have a unit in.”
“Moved from MD to NYC. Did some market research and ORLY provided the best price. Liz was incredibly communicative and offered flexible storage and delivery options for my small move. She was also responsive over phone, text, or email. The movers that came on site were very professional. With the logistical challenge this is moving to NYC, Orly was incredibly knowledgeable and understanding. Would highly recommend them to those looking for moving/storage services on the East Coast!”
“Alicia and her team was very polite & helpful. They made my 1st time experience with public storage super easy. Didn’t take long & all of my questions were answered. Very excellent customer service, definitely Five Stars! Thanks”
“Kate is the best at her job she's so helpful such a great person I told everyone I know if they need a place to store their belongings this is it moooooove lol she's incredible thank you so much”
“My going to Snapbox was one of my best customer service experiences in years. When I tell you that Jordan was effectivepatient didn’t rush us. He was so thoughtful and kind and knowledgeable. And in Instances where he didn’t have the right answer. I’d say let’s take a look or when we get back in the office. I’ll get you that information. Customer service is who he is.So I’d like to say. If you’re looking for a public storage and want a excellent quality experience. Jordan at Snapbox in Windsor Mill is your guy. Thanks Jordan and God Bless. R. Austin”
“Clean safe units for rent, staff was especially helpful, specifically Jeanisse, she went above and beyond to make sure my needs were met. Will definitely recommend public storage to family and friends in the future. Ten out of ten AWESOME”
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“I went into so confused and Shamia & Corey was very helpful with the whole process. They help me find the perfect storage . Very good customer service skills!”