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“Been with this bank since I was 18 and here I am 28 about to get a loan from them. Got approved ?? definatly recommend this bank also they have direct deposit. ??”
“This branch has always helped me above and beyond my expectations. The staff are full service 100 percent of the time and delightful to work with. TJ offers fantastic seminars with excellent information and answers all pertinent questions”
“I switched to Summit from Wachovia a long time ago and I can't ask for a better bank. They're always helpful and friendly. Seriously the best bank I have ever dealt with.”
“This is a bank off of I-81 exit 20 in Falling Waters,Wv. Easy access on and off of I-81 and Rt.11. Has handicap parking and entrance with bathrooms available. Has drive through windows. Next to gas, food and lodging.”
9AM - 6PM
580 Northern Ave Ste F, Hagerstown
Banks
“I’ve had accounts with BDFCU since I was a child and left for awhile but then re-opened accounts about 4-5 years ago & I was shocked to see such bad reviews. I understand they definitely aren’t as up to speed as a lot of larger credit unions or banks but I’ve rarely had a bad experience. I can almost always get through to the local branch (although when I don’t, I do feel the call center is almost a waste of time) but I’ve always reached someone when I’ve needed them & I never have an issue with holds or anything like that which I LOVE! I use the secure messaging feature a lot on their app & I get a response within hours & I’ve recently had some issues with refunds that I had to dispute & I was pleasantly surprised at how easy the process was. I do normally go to the main branch so I don’t have a lot of experience or feedback related to the other branches & I have also had a situation with charges causing my card to get blocked but thankfully it wasn’t something I use frequently. There’s always room for growth & improvements but I have no complaints!”
8AM - 6PM
1861 Edwin Miller Blvd b, Martinsburg
Banks
“Kelly has been so hopeful and solved many of the problems. Thank you.Customer service is horrible. They closed my account without even notifying me even though it was actively being used. Got the account reopened supposedly, had to call multiple times. Everytime I called they never tried to hear what I was saying and would start talking before I was finished saying let me get you this person or that person. Account was finally reopened and got my check deposited. Perfect or so I thought ? go to use my card, it doesn't work. Drive to the ATM did a balance inquiry, it knows my account number but the card is invalid. Explanation please! Needless to say. I'll be closing the account after bills are finalized. In the beginning it was a great bank but I highly recommend you find another big with better communication.”
“Michael Struntz is an asset for this branch! He set my business account up and did something no other banker has ever done. He actually asked me questions out of genuine curiosity about my business and what I do, and provided me with solutions for several of my issues. 10/10!”
9AM - 5PM
12916 Conamar Dr, Hagerstown
Banks
“Great customer experience today at Conamar Drive Branch! Special thanks to John Kimmel, Derek, & Ginger! I needed to restructure some accounts and all were super helpful. Thanks PNC”
“This Valley Mall branch consistently has the best managers & customer service being a long time account holder. On Saturday, needing to come into a lobby for service, we found out that appointments are required for Saturdays. We were at PA Ave branch because it was closest location at that time. This manager provided a polar opposite experience from the Valley Mall branch. And watched me struggle with my dad for 5 minutes & showed 0 empathy about his wasted trip & difficulties in & out of the car. This was at 10:30am. She had 2 employees present, no customers & 1 appointment there & rudely turned us away. It's not always what you say, & I did understand, it's HOW you say it. Went to Valley Mall branch just to try our luck. My 94yo father is in a wheelchair & difficult to get in & out of the vehicle. I walked in & told MS. KELLY STINE, who was alone & it was now 11:45am, I didn't have an apt but my 94yo father was in the car & could she help us. She advised typically an apt is required but she would be happy to help us. When I came back to the bank she personally opened the door for us & ushered us back to her office immediately. She worked quickly, efficiently & most importantly with empathy for my father's condition & age - she was attentive, friendly & patient with him. Upon thanking her, she modestly said that M&T's goal is to provide the best customer care & satisfaction. Ms. STINE exemplifies the kind of gracious representation a bank - who handles people's personal finances - should provide to the public. THANK YOU MS. STINE for your kind & efficient assistance & resolution.
This rating is for Valley Mall branch exclusively.”
“Staff was very friendly, The lady who opened my account took the time to offer me all the products and services. She was very professional and made me feel valued. Android app is pretty good, I got my account squared away fairly quickly including, paperless, Zelle and app setup. I do everything online so probably can't relate to all of the negative reviews for this location.”
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“The organization that I work for has been a customer of this branch since 2016. It is nice to make weekly deposits and be greeted with friendly and professional service every week. Knowing that when you walk in the door you will get a warm and friendly greeting from Peggy, Brooke or Maggie which is then followed with exceptional service. Whether you go in person or contact them by phone you always have the peace of mind that your questions will be answered and your banking needs taken care of.”