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July 2024 by Alyson Olmstead
My car transmission blew on the way home from ocmd on 2 North/Ritchie Highway. I have geico roadside assistance that works with this towing company. They called me to let me know they were on their way and arrived in a quick 30 minutes. I wish I knew the name of the gentleman- he was personable & professional. Would highly recommend.
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June 2024 by Larry Kovacs
Always was very helpful during a difficult experience. The staff was professional and respectful, which I am sure is difficult to maintain in their profession. I will keep them in mind the next time I need towing assistance. Thank You.
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December 2023 by Brennen Scott
My vehicles was stolen. Once it was found Always towing towed it to their yard via Baltimore county police. Among a list of criminal business practices by Always towing; Charging a car thief victim to recover their car, Stating that it can take up to 30 days for Always towing to receive the car owners information in order to notify them that their car has been recovered but charging fees that can amount to over $2k or $35 per day charge. It was also mentioned that it's a practice that the county police doesn't allow Always towing to contact the car owner until a 10 day period has passed, however Always towing will charge you for those initial 10 days. After paying the $1900 fee to recover my vehicle I was told (only after) that I would not be permitted to drive my vehicle off the towing lot because of a damaged ignition and only could take the car if it's towed off the lot. I called AAA but due to the overwhelming tows needed in Baltimore county AAA wouldn't be able to arrive until after Always tow yards closing hours. I asked if I could bring my car which I've already paid for could be parking in the parking lot so I could wait with it until AAA arrived to my disbelief they stated it's their policy that they cant allow a car thats been paid for to be parked in the parking lot after hours because the window was broken out when it was stolen. In addition they will be charging me another day of storage fees because I have to come back tomorrow to recover my vehicle. These business practices are criminal and I'd hope that anyone else doesn't have to experience this.
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December 2023 by Mixed F.
My vehicles was stolen. Once it was found Always towing towed it to their yard via Baltimore county police. Among a list of criminal business practices by Always towing; Charging a car thief victim to recover their car, Stating that it can take up to 30 days for Always towing to receive the car owners information in order to notify them that their car has been recovered but charging fees that can amount to over $2k or $35 per day charge. It was also mentioned that it's a practice that the county police doesn't allow Always towing to contact the car owner until a 10 day period has passed, however Always towing will charge you for those initial 10 days. After paying the $1900 fee to recover my vehicle I was told (only after) that I would not be permitted to drive my vehicle off the towing lot because of a damaged ignition and only could take the car if it's towed off the lot. I called AAA but due to the overwhelming tows needed in Baltimore county AAA wouldn't be able to arrive until after Always tow yards closing hours. I asked if I could bring my car which I've already paid for could be parking in the parking lot so I could wait with it until AAA arrived to my disbelief they stated it's their policy that they cant allow a car thats been paid for to be parked in the parking lot after hours because the window was broken out when it was stolen. In addition they will be charging me another day of storage fees because I have to come back tomorrow to recover my vehicle. These business practices are criminal and I'd hope that anyone else doesn't have to experience this.
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November 2023 by Russ Martin
Choose this company if you want to wait all day with zero communication. If I could give this company zero stars I would. Had me waiting on the side of the road for a couple hours only to bring the wrong type of tow truck. If at all possible, stay away from this company because all this could be avoided by communication which they have none of.
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November 2023 by Zack Miler
they are so helpful , made everything so easy for me. i was super stressed when i walked in after reading the reviews. but they proved it wrong .
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October 2023 by Jerome Richardson (Romo_Knowz Commentz)
I would give no stars because this place is awful GOD terrible the guy with the fish hook hat is a idiot and the person behind the desk can’t make a transaction to save his life, good thing he can tow ?? save your money and time and go with another service.Service: Car towing
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August 2023 by Nicolas T.
The tow guy named Creedon was as helpful as he could be, knowledgeable, and a nice person
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August 2023 by Karen McLaughlin
If I could give this company zero stars I would. This is the worse towing company in the DMV. They were assigned to me through my GEICO and they failed to complete the tow after lying and stalling us for 3.5 hours of delays. My insurance company finally procured another towing service who showed up and did an acceptable job. I hope that GEICO drops them from their vendor list!
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March 2023 by Rich
It's been 4 hours and I am still waiting.Service: Car towing
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March 2023 by UPROAR Stream Nation
Horrible experience with these people that count past two. Completely unprofessional and they had me waiting 3 hours and lied they completed my service when they did not. They need to be out of business taking advantage of people.Services: Car towing
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May 2022 by Catherine P.
What a rip off! We asked if they can tow our car to our house the guy said no, I do not have time. I had to call another tow truck from their garage??? He came back with Chick fil-a on his hand?? I paid 1/2 with another tow company with what Allways charge us!! Shady people. WE didn't have a choice when they towed our car!! arrrgh... Do not call!!
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March 2022 by Carlos Turcios
Very professional, polite
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March 2022 by Darla Aye
Very awesome group..They were kind understanding and very helpful friendly ?
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March 2022 by Ieshia Greaves
Seeing these comments are surprising, this towing company was amazing and professional! Hoping future customers get the same experience! Thank you guys for your help.
