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November 2023 by sara m
If you want good service, don't go here. They couldn't care less.My mom recently took her Toyota 4Runner here due to some issue, I'm not exactly sure what it was, but she paid and everything just to come back a day later due to the same issue that was meant to be fixed AFTER SHE PAID and they tell her her spare tire is missing and they do not know where it went, and thats why there's still a problem with the car. How irresponsible and inconsiderate. They go on to blame my mom, saying it must've fallen off while she wasn't looking or paying attention, but even then its still y'alls fault for not securing it properly. I do not think the tire fell off, I think you guys stole it and proceeded to blame it on my mom. You guys claim to have security footage but than only speak out a part of the footage being cut out, and that is where you guys took the tire off and lost it or even stole it. Be more considerate of your customers and be more responsible, it's disgusting how my mom was treated after all of this as well, you guys take advantage of nice people. Again, don't come here. Go elsewhere. And to the workers here with bad attitudes, drop your job if you don't wanna be there. Don't treat people like garbage whenever you feel its convenient for you.Have some class as well
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November 2023 by Thomas Clute
This place is terrible. I wouldn’t recommend getting tires here. Booked an appointment and waited in a long line with no one behind the desk. Once I checked in they said it would be an hour to an hour and half. The car wasn’t even touched during that time.
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October 2023 by Kevin Loveridge
unless you're getting a full set of tires and have half a day to wait around, this ain't it
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October 2023 by Thuc P.
Unfortunate Experience at Costco Tire Wheaton: Negligence and Denial of ResponsibilityI am writing to express my profound disappointment and frustration with the service I received at the Costco Tire Center in Wheaton, Maryland. On October 23rd, I brought my car to the center for a routine tire rotation, and the outcome was nothing short of a troubling ordeal.While performing the tire rotation, the technicians at the center found and informed me that a lugnut and a stud on the rear left wheel of my vehicle were damaged. Over the phone, I told them that I only had the tire serviced at their center before so if there were any damages to the wheel, they must have been the fault of the center. They told me to complete a claim form and seek repairs at a different auto shop. After filling in the form, I asked two staff members and got confirmation from them that I could go ahead with the repair and could return to Costco Tire Center with a receipt for reimbursement.I complied with their instructions, and on October 24th, I had the damaged components fixed by a Firestone shop at a cost of $350. Eager to have this issue resolved, I revisited the Costco Tire Center in Wheaton on October 27th, expecting to have the tires properly rotated and to receive the promised refund for the repair costs.To my dismay, the staff and the manager at Costco Tire Center attempted to avoid their responsibility and dragged their feet in addressing my concerns. They cited the need to review security camera footage to confirm the agreement made regarding repair and refund, as well as claimed that my case required higher management intervention.Furthermore, I was informed that another lugnut and stud on the same wheel were found to be in poor condition, and they refused to perform the tire rotation. It's important to note that I had purchased my tires from this same center in September 2022, and they had been exclusively serviced by Costco Tire Center for rotation. The implication is clear: any damage to the lugnuts and studs must have occurred during their previous service visits. This situation is not only exasperating but also erodes the trust I once had in Costco Tire Center in Wheaton.It's worth mentioning that this is not an isolated incident. In March, the same center caused a similar problem, but at that time, they promptly acknowledged their mistake and refunded me for the repair. While it inconvenienced me, I appreciated their commitment to rectify their error. However, this time, their conduct has been nothing short of evasive, casting doubt on their willingness to uphold the service commitment associated with the tire package I purchased from them.I strongly urge other customers to carefully reconsider conducting business with this center. My experiences have left me deeply dissatisfied, and it is apparent that they need to address their negligence and stand by their service commitments.
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September 2023 by Shaul Salhov
Fair prices, including assembly. Excellent service
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September 2023 by BillandKaren Fisher
In for tire rotation and xsensor replacement m took an hour and a half.F.
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August 2023 by Chanpen Tee
They are always busy here. It takes about 1.40 hour for changing the tires (even though I have an appointment). The staff is nice.
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August 2023 by Bonnchichi Eiscreme
Got new tires here. It took 10 days to get an appointment but during the appointment they were fairly quick. Told me beforehand it would take 1 h 30 min. And they gave me my car back right on time. It’s convenient to go in the stores next to it while you wait
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August 2023 by Anadelis-Moises Ramirez
I went to have my tires replaced there and they couldn’t install my tires because they couldn’t remove one of my lug nuts. I checked my car and they striped the lug nut, messing it up. Because of this, they couldn’t install my tires. They either don’t have the right tools or don’t know what they’re doing. Please don’t take your WRX STI to that place because they’ll mess it up.
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August 2023 by Ingrid Weiss
Terrible. It took 5 hours. Was told it would be 2 hours. Will never use again.
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August 2023 by Maureen B.
I went to the tire center to have a nail removed from my rear tire. I also asked for the balance and rotation since I bought the tires there. Everyone was SO wonderful, friendly, and helpful. I was a drop-in service, they said it could take up to two hours, but they were finished and I was on my way home in one hour and ten minutes. I was so pleased. Thank you to all of the crew.
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July 2023 by Steve Y.
This is a huge Costco. Glad the layout is the same like back home. Large variety of food and other stuff!
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July 2023 by Janet M.
Fourth of July appliance sales I bought a General Electric refrigerator which was suppose to have an ice maker. Upon delivery there was no water ice maker though it was on the manifest. Movers left the refrigerator in my living room and said issue of ice maker would be addressed.After email back and forth, Costco informed me the ice maker was not/not part of the purchase although promotion indicated it was and said a second ice maker was optional.They suggested I order the part and deal with General Electric to install. Uninstalled refrigerator is sitting in my living room.Disappointed costco did not come thru for us.
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June 2023 by Bruno M.
Understaffed on week end (Friday Night in particular).Lots of self service cash registers indeed, but when you have a cart full and spending $500+ of groceries that is not really an option. Your option then, on Friday night, are 2 regular lanes for the whole store.
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May 2023 by Connie Dwyer
I had a great experience at the tire center yesterday! The supervisor, Harrison, was so helpful and kind. It was not that busy at the time I went, and they were able to do a tire rotation. Karen and other staff were very nice and efficient. I really appreciate everyone’s outstanding customer service!
