Costco Tire Center offers a range of affordable tire options and has received mixed reviews from customers. Many customers have noted good prices for tires, with some mentioning successful installations of brands like Michelin. However, the experience tends to be marred by long wait times and poor customer service. Appointments do not guarantee timely service, as customers often find themselves waiting over two hours, regardless of their scheduled time. While on-site service is described as professional and friendly, reaching the tire center by phone is a significant challenge, with many customers experiencing long hold times or being redirected to the front desk without assistance. Some customers expressed disappointment with the overall service, including missed requests for checks and issues with tire balancing, which required multiple visits to resolve. In summary, while Costco Tire Center is recognized for competitive pricing, it struggles with staffing and communication, leading to frustrating experiences for customers seeking timely and efficient service.
Appointments mean nothing cause they're understaffed, still took a little over 2 hours. They did a good job though and were very professional.
October 2024
It is nearly impossible to reach these people. I don’t blame the employees. The people who work there are friendly and helpful. They are just chronically understaffed. I dread calling them because I usually have to wait a half hour before someone finally answers.
January 2024
I went to change the tires on my car but they only serve by appointment, that's not good, bad service.
