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“I took my car to the collision center because of damages to my car from an accident. The staff was very professional and great customer service. The car needed replacement of parts and repainting—car looks new after repairs!Service: Body & Trim”
“Luis at Imperial was very professional and willing to work with us on price. Extremely responsive. I would definitely recommend working with these guys in the future. - Jon and Crystal in DC”
“Awesome shop that has done great work for me on more than one occasion. Marcello and his crew really have a trusting, family atmosphere that makes their place stand out over others I've been to.”
“I cannot speak highly enough of the exceptional service I received from Shawn Maknati and his collision center team. From start to finish, the entire experience was outstanding.To begin with, I had a bothersome dent in my car that needed attention. Understanding the challenges of my schedule, Shawn arranged for a technician to come to my house rather than inconveniencing me with a trip to the shop.What truly sets this collision center apart is their unmatched customer service. Due to staying up all night with my sick 2 year old daughter, I missed the initial appointment. Without any hesitation, Shawn was not only understanding but empathetic. He rescheduled the appointment without any fuss and even arranged for a technician to drive out to my location a second time, ensuring my car received the attention it needed.The dedication and commitment to customer satisfaction displayed by Shawn Maknati and his team are truly commendable. The repairs on my car were executed flawlessly, and the convenience, understanding, and flexibility exhibited throughout the process were above and beyond my expectations.If you're looking for a collision center that values its customers, delivers exceptional service, and goes the extra mile, look no further than Shawn Maknati's collision center. I am beyond grateful for the outstanding care and service I received, and I wholeheartedly recommend them to anyone in need of automotive repairs. They have earned every bit of this five-star rating!”
“I highly recommend NYLA Magic Recon Auto Center. This body shop offers ‘As Advertised’ service in every aspect. The team is a group of true professionals, and I felt very comfortable leaving my X5’ , with them after an accident. They take their work seriously and communicated clearly about the process, setting accurate expectations at each stage. The parts were ordered before my scheduled drop-off, and they provided a completion time. Impressively, they called me ahead of schedule when my car was ready. All the staff I interacted with were polite, informed, and helpful. I hope no one experiences a bad accident, but if you need car repairs, look no further than this shop.”
“This is my second lease that I got through JC Nissan of Silver Spring. I experienced amazing customer service and communication with the entire team, specifically with Thomas Marshall. The entire process was painless and Thomas was very helpful with any questions that came up. Even after I got the car, Thomas and Onesty checked in with me to make sure I was happy with my vehicle. I will continue to go to JC Nissan of Silver Spring for my future leases and purchases! Thank you, Thomas!”
“I went to Han’s to get my rear bumper fixed after a small collision. They were quick with providing a detailed estimate, upfront, and honest throughout the entire process. I received multiple emails with images of my car before, during, and after the work was complete, and it was done in only 2.5 days. As someone who commutes to work anywhere from 100-200 miles a day and drives a mustang, it was important to me that my car’s color match be perfect and that the work be done in a timely fashion. They did not just that, but went above and beyond to fix some other scuffs and minor body work issues around my car out of courtesy. Thank you Julio, Bryan, Mr. Han, and everyone else who helped! We’ll definitely be coming back!”
“Luis Prada was extremely helpful with even helping me call to get my insurance info to take out a loaner for the day. He was very helpful, pleasant, friendly, professional, knowledgeable. I definitely will take our car there for service. Felt very comfortable and a family oriented environment.”
“If you want a shop that goes above and beyond C&D is it. The staff is super friendly and communicates well. My vehicles were always ready before the set date, and the process of dropping off and picking up is quick and easy. Love them ?”
“These guys were unbelievable. They did not hesitate to help me by fixing my Tesla model Y as quickly as possible. The staff repaired the dent and camera before I knew it and within days I’m was driving my car again. I highly recommend them for all your automotive needs.”
“What a great team at Audi of Silver Spring. Aris did a great, Mike Mazak....
Thank you so very much for respecting me and how long i've worked at Herb Gordon! D”
9:30AM - 8:30PM
15531 Frederick Rd, Rockville
Auto Parts
“I dropped off my vehicle. I didn’t have a ride back home. Kia staff were able to drop me off and pick me up when my vehicle was ready. Service workers were very helpful and friendly.”
“Friendly and knowledgeable staff, with good service and good prices, and no pressure towards services you don't need. When I got a flat, they quickly and inexpensively plugged a tire that was fixable when they easily could have tried to sell me a new one. Thousands of miles later, when it was time to replace the set, they had top-rated Michelins in-stock at a reasonable price, and they were able to do an oil change along with the tire installation and alignment. This is a not just a good neighborhood tire place—it's also my new go-to for other auto maintenance like oil changes.”
“I took my civic in after going to the Honda dealership in college Park. The dealership said I needed $5k worth of work. The guys at K&W test drove it, lifted it up and checked everything the dealership recommended and let me know I didn't need any repairs while providing a thorough explanation.”
“My nine year old Macan feels, and performs, like it is brand new, thanks to the professionals at Porsche Silver Spring Porsche. I really appreciate the Service Department’s knowledge, technical skill, and team attitude. My visit was scheduled by Brian. Kofi and Brian greeted me upon on arrival, and Elvis took over advising me on repairs and maintenance. They were all on the same page, and did not miss a beat. Jerome efficiently followed up with the technical work, communicating throughout the service in regard to his observations and findings. Every great team has a great leader, and that credit goes to Linda, the Service Manager. Thankyou all for your effort!”
“I brought my ID4 for a bumper replacement after the hit and run accident. Florencia shop owner was very helpful to repair my vehicle to the original state. She was easy to communicate and handled everything with the insurance. After some hidden damages were found, she filed additional claim and processed it without much of involvement. Overall great service!”
“I came here after looking at all the ratings in the area and wow they did not disappoint my car is back to PERFECT! Great price, quick, high quality. They know exactly what they are talking about when looking at your car. Calbert assisted me and was amazing. Thank you for making my baby whole”
“UPDATED: 09-2024
WHAT AN AMAZING TEAM!
The word "Pleasant" and car buying are rarely used in the same sentence, but the team at BMW of Silver Spring ensured that my entire car buying experience was just that... PLEASANT! Starting with Sales Adviser, DAVID DAVILA, who ensured I found exactly what I wanted and most importantly at the right price, to Finance, ALLEN KIM who was patient in explaining all my financial options and assisting me in selecting the right terms and last, but not least, JOHN BERTRAND, who provided me with SUPERIOR customer service and nothing but smiles when I needed loaner vehicle to have some post-purchase work conducted on my vehicle.
Huge THANKS to the entire TEAM at BMW of Silver Sprint.. You've got a customer for life!
------Service Experience----- Delfin is an Absolute STAR-----
I have had the pleasure of working with Delfin as my service advisor for the past four years, and I can confidently say that he consistently delivers an exceptional service experience. Delfin’s dedication to ensuring that I receive the highest level of care is evident in every interaction. His prompt and valuable responses, coupled with his unwavering commitment to customer satisfaction, have made each visit a positive experience.
Delfin goes above and beyond to explain every repair in a clear and understandable manner, ensuring that I am fully informed without feeling any pressure to make unnecessary purchases. His professionalism and relentless pursuit of successful outcomes have greatly enhanced my overall experience with the service team.
I am truly grateful for the outstanding service Delfin provides and look forward to continuing our partnership in the future.”
“I've been going to Imperial Auto Body for years, and their service has always been exceptional. Recently, my mom was in an accident, and I didn't hesitate to take her car to Imperial. As always, they exceeded our expectations! The before and after pictures of the repair speak for themselves—the car looks as good as new.
Karl, in particular, was incredibly helpful throughout the entire process. He reached out every step of the way to provide updates, which made the experience stress-free and reassuring. The team at Imperial Auto Body truly goes above and beyond.
I highly recommend Imperial Auto Body for anyone seeking reliable, professional auto body repairs. Their commitment to excellence is truly commendable.”
“I've very happy with the quality of the repair and customer service from Manuel! I was nervous about trying a new shop, but he was friendly and took the time to explain the process. The job was completed in a third of the time and at half the cost of what I was quoted from another body shop. My car looks like new again!”
“Quick easy service , everything we discussed on the phone went down in person . I called and got same day service . My car had been just sitting and sitting for months but they came and fixed that problem I’m so glad it’s gone now. ? I definitely would recommend this place .. like I said quick and easy with money on the spot !”
7:30AM - 5:30PM
5108 Buchanan St, Hyattsville
Auto Parts
“I want to express gratitude to the entire team at the Caliber Collision in Hyattsville MD. The staff was wonderful.The front desk were friendly and helpful. Al was great with his communication regarding on price. Tony did an outstanding job on my Chevrolet. My car was ready a few days before estimated. Tony also removed splatter cement off my car. I was not aware of the cement; I thought it was bird poo. I received texts notifications informing me about my car's progress. I would recommend Caliber to others. Thanks again for the great customer service.”
8:30AM - 5PM
2730 Garfield Ave, Silver Spring
Auto Parts
“Had my car painted there 5 years ago at their lowest price point package and it’s still holding up great. The roof of the car had some heavy rust spots and they sanded and primed the whole car as well in just a few weeks of me walking in for a quote.”
“I recently took my Tesla Model Y to Total Recon, a Tesla-authorized body shop, for repairs on the front bumper and a paintless dent repair. From start to finish, the experience was exceptional.
The quality of the repair work was outstanding—my car looks as good as new! But what truly sets Total Recon apart is their customer service. They went above and beyond by not only cleaning the exterior of my car but also giving the interior a thorough cleaning. They even polished the car and added a tire shine, which made my Model Y look immaculate.
The attention to detail and the level of care they put into their work is truly impressive. I couldn’t be happier with the results. If you’re looking for a reliable, professional body shop that delivers top-notch service, I highly recommend Total Recon. They’re totally worth it!”
7:30AM - 5:30PM
5511 Nicholson Ln, Rockville
Auto Parts
“Caliber exceeded my high expectations, mostly because of the fantastic customer service I received from Dora. She kept me informed and went out of her way to get my car back to me as soon as possible.”
“I can't thank them enough for fixing my issue in a timely manner. Thanks to Fernando for taking time in explaining and showing me how things work so I understand what was fixed?”
8:30AM - 5:30PM
2917 52nd Ave, Hyattsville
Auto Parts
“NEW DESIGN AUTO BODY was very professional and experienced with the type of work that needed to be completed. They kept me informed to what stage they were at in the repairs. The customer service is and was wonderful, each employee greeted each customer which was a great experience.”
9:30AM - 8:30PM
15525 Frederick Rd, Rockville
Auto Parts
“Just want to say my experience at Herson’s Honda was amazing. Both Michael Ostovani and Edgar Fuentes helped my wife and I find the perfect car for the perfect price. Both were knowledgeable and friendly, and we didn’t feel pressure to buy something outside our budget. I would definitely recommend Herson’s Honda and would recommend both Michael and Edgar as your salesman.”
“Went in for a scheduled 140k miles recommended service + dashboard warning light assesssment and multi-point inspection. Eddie Graham reviewed my request, completed the necessary paperwork and, pronptly, got my vehicle in the bay. Eddie kept me informed, as well as made any necessary recommendations, throughout the process. My vehicle always handles better after being serviced at SPORT.”
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“I appreciate a job that is done effectively and with attention to the smallest detail. BRYAN is exactly the person you need for such a job . Not only that he was knowledgeable about the product I needed to get my Truck back on the road , he also made sure that I understood my options and recommended the one that was within my budget and would deliver great results.Will be returning to the Wheaton Advanced Auto Parts in the future.”