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August 2024 by Ti Kempes
Customer service is excellent!
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July 2024 by Larry J
My experience purchasing my glasses was awesome.
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July 2024 by Su Yan
The hours of this place are claimed to be 10am to 8pm during weekdays. But it’s now 11am and it’s still closed. Nobody can be found and nobody answers phone calls.
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June 2024 by Raphael Jackson
The greeting to the exam the doctor was very thorough and the exam great. The help after exam was excellent! Overall job well done by everyone.
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May 2024 by Megan Morris
Courteous and professional service
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May 2024 by Grace Egbagbe
I’m glad I went to VisionWorks. They resolved my issue promptly and included an eye test! Awesome experience.
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April 2024 by Grace Dela Cruz
Excellent customer service. We went from just looking to getting a 3 pair. The service was fast, and they don't hesitate to help you out and are very informative.
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March 2024 by Seraphina Delaney
I avoided this place like the plague during 2023 as the staff was extremely unprofessional. I decided in the new year I would give it one more go before completely writing Visionworks off. And I’m so glad I gave them a second chance. I went in 2 weeks ago with my children as they needed exams for school and new glasses.They have a new in person doctor who is very quick, knowledgeable, and efficient! The young ladies in the front were super sweet and eager to help. Their manager Abena I believe her name is also made sure I was happy with everything at the end. The office is also a lot cleaner. I’m glad things are changing. So thank you for the different experience.
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February 2024 by Boray Efecan
It took forever to get my vision test done, I showed up on time but still had to wait 40 minutes before anything, then another 40 minutes to talk to the actual Dr. (virtual).Once my order was in, I was only handed the trial boxes not my actual order, technician didn't know what boxes were actually for me.Save your time and go elsewhere.
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February 2024 by Josue Enamorado
Genuinely terrible, nobody to address to and ask questions. Waited an hour and a half without having any questions answered by staff. About 4 or 5 people just walked out not including me from having to wait so long. Would rate it 0 stars if I could. Dreadful visit that accomplished nothing but waste my time and the time of everyone else. Place needs to fix its system or make space for a better competitor.
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February 2024 by emma wells
Showed up for my 3pm appointment and the store was closed. There was no sign or phone call canceling the appointment. Would never go back. This is the store at 3pm when the rest of the mall is open. I tried calling the store and Visionworks main number.
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January 2024 by Ryan Family
This was an awful experience. I wish I could give zero stars. The manager/supervisor openly berated a staff member in front of customers. He snapped at the staff member several times and was very sharp with another staff member about a break. This made things very awkward when he I was working with the manager to get my glasses. He was okay with me but I was very uncomfortable. While assisting me, it seemed as if he was more concerned about the staff member's performance than helping me. The glasses I selected were unavailable, but the hold remained on my insurance. Additionally, there was another customer waiting to pick up glasses, but he was too busy further berating staff to see to the customer. When I returned to the shop to discuss an insurance issue, another staff member (Jermaine) was very rude and dismissive when I tried to explain the situation. He raised his voice while and argued at me about the insurance. He treated me in a manner inconsistent with good customer service. I also found the selection of glasses lacking but that might have been okay if the staff was better.
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December 2023 by gwendolyn ..
Totally unreliable office. I received a call last December canceling my appointment about 1 hour before it was scheduled. They offered me a virtual appointment. How do you examine someone's eyes virtually? I made an appointment in Rockville. 2 weeks ago I made an appointment for today December 21 and I received a call 1.5 hours before my appointment today canceling my appointment again. No doctor! If I had taken off from work I would be livid. Luckily I was able to book an appointment at LensCrafters for today. I will block every message from them.
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December 2023 by Amanda Bernhardt
This place is a cluster____. My husband went there twice to get a renewed prescription for contact lenses and has twice failed. The first time, the only staff member had an emergency and closed the store. The second time, they couldn't get their equipment to work and the manager was berating the staff. They are telehealth-only, and the telehealth physician didn't read my husband's paperwork, so he had to repeat all his tests. Eventually they gave him a referral to the Fenton Street location where he can see an in-person doc. Entirely too much hassle just to get some contact lenses!
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December 2023 by Rachel Carver
Excellent service. Super friendly employees. Great experience.
