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March 2024 by Carolinas Martínez
They are very professional, friendly and everything is so clean.Especially Mrs. Soraya who helped me a lot to choose my new glasses and to give me information. She is very nice and professional.
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March 2024 by Jazmin Asencio
CJ saved the day yet again! A year after my last visit, CJ resolved an issue mistakenly deemed unrepairable. Thanks for your help today. Much appreciated!
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March 2024 by BeTrue
I never do this but i have to update my review of the retail side of the Wheaton LensCrafters I placed an order for lenses only on 3/8 I was told they would be in by 3/18 or sooner to make a long story as short as possible my glasses arrived on 3/13 I was told on several occasions that they are still in transit, they will be in on the 3/23 so my glasses sat for eight days while each store associate told me a different story fast forward I called another location for help the story was they had an issue with the tech pr scheduling as a customer that's not my problem but if someone would've told me the truth I could've offered some sort of help to get my glasses to me in a timely manner....I called and spoke to Christiana the assistant manager at Wheaton she went beyond the call of duty she was very apologetic and did all she could to help even asking would it be ok to send my glasses to a local location if the lenses needed to be cut but she was able to handle the entire situation with professionalism and care she was the only person I spoke to who actually apologized and tired to tell the truth as much as she knew it's sad it took another store manager from a different location to find out what happen I am truly disappointed in the staff there other than Christiania she's the only reason they got the one star
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March 2024 by Krissy Staten
Rosanna was very helpful, very patient and understanding of my needs which is very important! Sonya stepped in and her help was amazing as well so thankful for these ladies
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March 2024 by Flor Wornum
Apparently my initial order was delivered but lost. They reordered my glasses againOn March 2, and it should have been a rushed delivery. Now they are saying that my order will not be here until March 22 and I have been waiting since 2/18, it ridiculous that a take an entire month to get a pair of glasses. I have been waiting for a follow up call since Friday and have not received a response yet. I have been very patience but at this point it’s frustrating to not receive a resolution. This is the first time at this location and will be the last one as well. Horrible customer service.
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March 2024 by Cindy Vasquez
I want to express my sincere gratitude to Soraya at LensCrafters for her exceptional service. She demonstrated remarkable patience and kindness while assisting my elderly mother. Soraya went above and beyond to meet my mother's needs, showing professionalism and thoughtfulness throughout the process. Her dedication and compassion were truly commendable, and she exceeded all expectations. I also want to thank LensCrafters for consistently selecting outstanding representatives like Soraya. Highly recommended! GRACIAS!
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March 2024 by Nohemy Pérez
Excellent attention.They are professionals.
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January 2024 by Joel Silberman
I have been going to this store since 2020 and they are just the best, always incredibly customer service oriented. I am super grateful to the staff for all their help. Great selection and prices too.
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January 2024 by K Fuentes
Excellent service, kind doctor and sweet staff/sales associates. Also great variety of glasses to choose from.
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December 2023 by devoun lawson
All I want to say is Ms Naffo really is THAT GIRL lol. She is professional yet very inviting and easy to talk to. She helped my friend and I with glasses and contacts and the whole experience was totally different than other places I've been. 5 stars is not enough to give her because her service was most definitely a 10 out of 10.
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December 2023 by Byron Kelly
I had an appointment with another store and they would not see because I late for the appointment. I walked into LensCrafters and I was seen by the doctor 10 minutes later and walked out with my glasses one hour latter. Great customer service, friendly staff and a great experience.
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November 2023 by Netta Douglas
So I went into Lenscrafters yesterday to get a comprehensive eye exam...The clerk person, a Latine woman with glasses, lied to me about not having coverage. She just didn't want to serve me. I would avoid that place and the toxicity of their employees
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October 2023 by Bridget Edwards
From my eye appointment with Luis Toledo-Espiett, OD on 9/29, to the kind and knowledgeable guidance Lorena gave me when I was choosing my glasses today 10/13, my experience was pleasant and comfortable. I find that the professionals are courteous and genuinely care about providing the best service and information. 5 stars is no exaggeration! I always find my way back to this location for my vision needs!
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October 2023 by Blanca Torres
The doctor at LensCrafters in Wheaton Plaza was quick, thorough, knowledgeable and friendly. Both women who helped the customers with orders and frames were equally knowledgeable and friendly. No rush. I enjoyed my experience there and recommend the location, inside the mall, across from T-Mobil and Target.
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October 2023 by Gildaberto Revolorio
Great service and great quality work! Thanks to Lorena for bringing my shades back to new
