JCPenney is a huge store with plenty of clothing for the family, offering a wide selection of products including fashion, home decor, beauty, and accessories. It is a staple of good stores that are still around, known for style, quality, and value. Customers love the shopping, always finding good bargains, particularly in the jewelry department and with great clearance deals. It is noted for a great selection of toddler clothing, including the Carters line. The store is a little cheaper than Macy's and located near the food court at the mall. The Portrait Center provides an excellent experience. The photographer is awesome, a doll who makes sure everyone looks great, helps with poses, and guides customers to make the experience memorable. Even with a Groupon, customers are so pleased with the great photos that they buy the full digital package. The staff is accommodating, though being late may require rescheduling. Customers state they will absolutely be back. Overall, customer service is good with no qualms. It is a trusted shopping destination for every lifestyle and budget.