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July 2024 by Torrell J Leach Sr
Transferred a line to Verizon. Went to Verizon in Westminster and was denied service. I requested assistance with transferring my old data to my new iphone. The employee declined and said he would have to charge me a fee. I went on youtube and the transfer took 15 minutes.
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June 2024 by keith y
Manager and 2 other associates were very rude. A mistake was made where they gave false information in regards to a credit to the account. I would drive to other Verizon stores or switch to ATT vs coming back here.
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May 2024 by Jacquelyn Howard
My visit was incredibly brief. The first person I spoke to was Cohan. He was very kind. I was dealing with an uncommon issue so he went to other coworkers to ask for assistance. The other guy, Kirk, was so rude I truthfully just wanted to leave once he became involved. I am not an idiot, I actually have a Masters degree and am quite educated. To be made to feel dumb from someone who is supposed to be helping you is just not acceptable. I also work in a business focused on customer service. If one of my employees spoke to a guest with that tone and arrogance, they would no longer work for me. At first I thought maybe I was just being sensitive but then upon reading other reviews I saw that several other people had issues with this specific person and their poor attitude. I just don’t understand why he immediately seemed annoyed and aggravated. I just needed a new phone my dude, it’s not that serious. He gave me phone numbers of people to call (after telling me I’d need to go to an Apple Store). I do appreciate him pointing me in the right direction. But also, there are a lot of jobs where you don’t have to directly deal with people if you don’t like helping people. Just a suggestion.
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April 2024 by cheryl
Horrible customer service!!! If I could return my purchase without having to pay for them to put it back on the shelf I would!
Asked for assistance to set up my new phone, I was told they close in 22 minutes they don’t have time!
On top of that, after being a Verizon customer for 13 years, I was told I will have to pay $29 for any assistance w my phone. What????
Then I asked a question about sending my phone in to be applied to my upgrade, I was told look on the app that should tell me what I need to know.
Horrible experience!!!!
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February 2024 by R K
I went in to trade in my phone around 610pm. Was “greeted” by Brad (badge said Bradley). Told him I wanted to upgrade, he then said I would have to change my plan and I that I should have came in months ago so that I would get a good deal…. I said well that’s odd because online it said I would get 830$ off my phone and I didn’t have to change anything. He then said no that is just up to…. I then pulled out my phone with a screenshot of the same phone in my cart. That showed $830 off my trade in. Which online it showed 10.27 instead of the 33 and change for the 36 months. Once he figured out he was looking at the wrong phone for trade in. He then printed a paper that said it would be 22 and some change for 36 months. I stated that is not the same deal as online. He swore up and down that it was. Not sure how it is the same when I have the screenshot right in front of us and it’s simple math. It’s a 12$ difference. He told me I was wrong, no explaining or anything. Just “it’s the same as online” . So I walked out. Won’t be back to this location. Maybe hire people that actually want to work with their customers and not have a tone of a 20 year that doesn’t want to be there.
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November 2023 by Michael P.
I pay hundreds every gotdam month to Verizon for cellular service!! Have for years. I live in a "modern 1st World Nation county in a normal state of Maryland in populous area. The gotdam tower is only 1/2 mile away. In order to give them feedback on my poor service, they prefer I "call" them. Well Verizon, sure, IF I COULD GET A SIGNAL STRONG TO CALL!!! Hell, I need to walk outside by my aluminum garage door to send a single picture in a text message. I cannot send a simple word text to more than ONE recipient at a time. I had to use 911 a week ago, and out of NINE attempts, none went thru!! FiLED A COMPLAINT WITH THE FCC. Technically, Carroll Co is quite rural and agricultural, but it's not in bum-fit-egypt!! Several years ago, Verizon "started" installing trenched Internet (FIOS) infrastructure in the county until a bean counter felt the investment was too high to make a "profit" and project was abandoned. So then, what does my hundred $$$ every month go toward? Certainly not our ability to use our phones, call 911 unless I drive to the nearest convenience store parking lot, or send my friend a dam picture of my wife's dam cat!!! Always telling my angry self that as soon as a "provider" enters the market around here, I'm gone, with my family's devices and shares with my neighbors.
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October 2023 by Steve Steele
Very patient staffer helped me when I was beyond frustrated setting new phone up. Took care of everything while I walked a few doors down to eat.
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August 2023 by Brayden Kucharski
Went in on Sunday for a new phone, Brad was a huge help, was in and out within 30mins
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July 2023 by Savannah
Kirk helped me upgrade my phone, quick and easy!
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July 2023 by Richard Sunday
Fast service, friendly
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July 2023 by Alex Palmer
Great helpful guys but 9-5 for business hours is awful
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July 2023 by Jeff White
Good service and reps
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July 2023 by Jenn Kline
I would give zero stars If I could. Worst customer service I’ve experienced in a Verizon
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July 2023 by Dawn Adams
Annoying, unprofessional, and definitely unsatisfied. Spoke customer service rep Shannon ill never go in the store again
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July 2023 by Genny Rohrback
Went to pay my bill. The gentleman was very helpful
