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October 2024 by Linda Hewett
All of those amazing girls at the Westminster Ulta are the best! Always so helpful and friendly ☺️ The BEST!
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October 2024 by Bianca R.
This store was really great. Got a call from their staff last night to let us know that they still had the products we’re looking for. I came by again today to buy some foundations for my mom and my friend. I had some trouble picking the right foundation color for them, but Jessie helped me out a lot. She’s very kind, patient, dedicated and detail oriented. Highly recommended this store..
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September 2024 by Kathy Hott
They have one particular female who works there who always make me feel uncomfortable. I do not know her name, but she has platinum blonde hair, almost white. I am a veteran with PTSD and am slowly starting to come out in public more. She always stalks me like I am a criminal and watches everything I do. She also makes snide remarks.
I feel like she thinks I am some one who steals because I do go on often.
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August 2024 by Melissa Phoenix
All of the people working here are nice and helpful to find things, returns, and checking out... except one cashier. She acted like I was bothering her and was kinda rude.
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August 2024 by Brianna Mays
Deb is so knowledgeable!! She literally looked at my face and matched me perfectly for a concealer. She's very kind as well, and we had a lovely conversation. The whole staff was quick to help where they could support both their coworkers and the guests, and were extremely polite. We are fortunate to have a store like this in Westminster!
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July 2024 by Mrs B
The staff is very friendly, and the customer service is excellent.
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June 2024 by Angela Shirey
Great staff. Excellent hair stylist
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May 2024 by Deloris Randall
Got my eyebrows laminated, tinted,and waxed. Love their services. Clean, friendly environment.
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April 2024 by judy bailey
They had what I needed & O was in & out in 10 minutes!!Great prices & fantastic sales representatives!
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March 2024 by Sierra Prowe
Would have given 5 starts because Cheyanne is always so nice and helpful. But there’s a new younger blonde girl at the checkout counter who is totally rude and impersonal. Didn’t greet me and looked annoyed. She made me feel like I was inconveniencing her after I told her it was my birthday and asked about my free gift. She said I needed the email which I understand but the same thing happened to me last year and she acted like I was lying then rolled her eyes and said “fine I guess just pick one”. I even showed her my license and said “I promise I’m not lying. Today is my actual birthday. I’m just trying to take myself out for a nice day.” I also don’t like that the second you tell them you have a gift card or a coupon but you need to get it from your phone they tell you “well then step aside so I can help someone who is actually ready”. Literally heard those words from both cashiers on 2/27/2024. So impatient and rude. I’ve always gone to ulta instead of Sephora because their customer service is awful, but now I feel the same about ulta. Is this how you’re training new employees now?
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March 2024 by Jess Scott
Always helpful and kind. By far the best Ulta I've been to. Well run by great people!
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February 2024 by Brianna
Salon services are way overpriced. That said, Christine was extremely friendly and personable. She did a fantastic job shaping my eyebrows, and she clearly takes a lot of pride in her work.
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January 2024 by Katie Joy Allen
Hello, I just wanted to make management aware that Tuesday, December 26th, I not greeted or helped when I entered the store due to employees having conversation. After a while I asked a lady who was stocking so that I was not interrupting the other employees. The woman was blonde with wavy hair if I remember correctly. I understand that she was busy on another task when I asked her about a product but she responded with a attitude when she said "what about it" after I asked if she could "tell me about it" (meaning what is it and if others tend to purchase it commonly. I brushed it off and later went to check out with the same woman. I had 2 gift cards and 2 $10 rewards. I stated when I got to the cash register that I would make 2 separate purchases and she stared at me for multiple seconds and then replied "you have two gift cards, you use them together" very sarcastically and like she was talking down to me. I attempted to explain that I understood that but I also have 2 rewards that to my understanding can not be used together. The rest of the interaction felt very embarrassing as I was also talked down to because I was unaware that Ulta Gift cards have pin numbers for extra security and was wondering why it wasn't working.In all, I was mortified in front of other customers behind me in line and the interaction was very unkind from the start.I understand that it is the day after Christmas and people are upset to be at work but It felt very clearly taken out on me. I know this is not the fault of the store but rather the employee was having a bad day but I've never had this type of issue before while shopping and I am a new customer to Ulta :(
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December 2023 by Sarah Meyers
ALLISON! She deserves a mega raise! I called in about an email I received from Ulta beauty about an event. Though we were both confused she was very patient with me to find out which event and to give me all the information. When we realized that this Ulta was not part of the event she informed me that they can do all these things IN STORE at ANYTIME. HOW HAVE I NOT KNOW THIS FOR SO LONG???? She was so helpful and sweet and over all if her boss is reading this… YOU ALREADY KNOW SHE DESERVES IT GIVE IT TO HER. Bless Ulta for not just being about makeup but all the hair and skin care too and once again THEY WILL SHOW YOU HOW TO USE IT. Anyway they are awesome just go I always have a great time.
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December 2023 by Becky Cohen
I just want to give Starr a huge shout out! She is absolutely wonderful. She helped me and my mom find everything we needed to update our look. Starr took time to color .atch my mom in foundation, concealer, and blush. She is wonderful. We will be back again just for her!!
