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December 2023 by Josh Pasteur
Long story short they gave me the wrong truck. I put in a reservation for a truck one way to Atlanta. When I arrived the next day they couldn't find my reservation and without me knowing made a new one. Which was incorrect, for a local truck. After driving almost 5 hours with an apartment's worth of furniture and belongings the guy calls me and demands I bring the truck back. Or else I would have to pay wrongful drop off charges. I talk to customer service and they say it'll run me $1600 plus the original trip, mileage, gas ect. The guy who gave me the truck gives me his word that if I return the truck and get a new one the first will be free. He did not. I got charged almost 1000 for the next truck plus 400 for the first one. I only got $150 dollar credit for mileage on the first truck. I talked to some higher up guy at uhaul and he basically said I should be grateful for the $150 dollar credit and at least I didn't pay MORE with all the fee's. What a joke. Also they barely spoke english, so the moral of the story is, read the contract, but more importantly, just go to penske.
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December 2023 by DB'xx'D
Easy to get, attendants we're very nice. Fair price. Would recommend for a uhaul if you need one.
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September 2023 by T D
Got a uhaul walk-in, they were confused at first, but all worked out. Filled the tank and turned in and they parked the truck, good experience at this place.
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August 2023 by Thanh Van
I'm first with trailer but the guy here was rude and hard to communicate.
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July 2023 by Troy Ruby
I had a great and hassle-free experience. Sam, the attendant, treated me like family rather than just a customer. I highly recommend him and will use his services at this location again in the future. The trailer worked perfectly as well.
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July 2023 by Kim Main
This location is always friendly and smiling. I will not use another location. Staff are the best and take care of me everytime I’ve rented a truck- so much so that I’m taking my friend Dunkin’s as a thank you.
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June 2023 by geraldine Del Rosario
Friendly staff. Great location. The owner Sam worked with us with our rental truck.
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May 2023 by Jonathan Sutton
Bad experience. I selected mobile pickup, but still had to go inside and get the key from the owner. The owner was also pretty rude.This location is sketchy and parking is bad. I am pretty sure i had seen a drug deal in the parking lot, while waiting for a friend to arrive.I'm never using this location again, and i urge my friends and family to avoid it.
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August 2022 by Rachel Knapp
Easy rentals and the guys were very helpful and friendly!
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August 2022 by Russell Rayner
While the U-Haul app is horrible, the owner was very helpful and even parked the van for me when I returned.Should I need to do this again, I would work with owner and screw the app. It cost me 20 minutes of my rental time.
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July 2022 by Benjamin Peluso
Uhaul pickup for truck and trailer was scheduled for a location close to my house. Received a phone call of a location change the day of the pickup. Location change was 45 minutes away from my house. Picked up a truck and car hauler at the new location. Trailer hitch and frame was bent sideways. Uhaul rep swore it was good enough. Although sketchy, I did not lose my vehicle so that’s a plus. I was told I could return both to the original location. On the return date I went to return the trailer and truck and it was not accepted. They said it needs to be returned to the new location where it was picked up. If it wasn’t brought there I was going to incur another 700.00 fee for the original location to take it back to the other location 45 minutes away. It cost 700.00 for the 2 day rental. Customer service told me to go screw myself. Had to drive 1hr and 30 minutes round trip just to pick up and drop off this stupid trailer. Never again am I renting with uhaul.
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May 2022 by Patrick Spehnkouch
Sam was extremely helpful when picking up and dropping off my 6x12' trailer rental. His customer service is great, and the quick inspection prior to leaving went smoothly. I will definitely rent from here again. If renting a trailer make sure you've got the normal 4 pin wiring harness or an adapter, and a 2" hitch ball, though they may also rent those here. The trailer was in excellent shape and looked well maintained.
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April 2022 by Terry DOBSON
They were very helpful for our messed up day.
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April 2022 by Lee M.
Sam is the man! He hooked us up at the last minute with a great price. I highly recommend them.
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March 2022 by Gilbert R
While the U-Haul app is horrible, the owner was very helpful and even parked the van for me when I returned.Should I need to do this again, I would work with owner and screw the app. It cost me 20 minutes of my rental time.
