Transmission Repair in Westminster, MD

“Such an awesome , professional, trusting, repair shop that makes you feel like family! I love their concern for you and your vehicle. So pleasant and easy to work with. Been coming here for many many years and will continue to do so. I truly trust their word and their work!”

“This is by far the BEST place to get your Mercedes serviced! I received great customer service from Shiela and Ian they were friendly, knowledgeable and explained every detail about my vehicles services. I have been to multiple Mercedes dealerships and had terrible experiences. Coming to Mercedes Specialist was a much better experience than I had expected. They not only looked into the concern regarding a screeching noise when I would turn my tires but they also found the cause of it which was overlooked by multiple Mercedes dealership servicing departments. They are highly reliable and trust worthy! I highly recommend coming to them. I definitely will be coming back for future services!”

“Dale is very thorough and very honest he will go out of his way to help you he checks his work after he's done Makes sure everything's right before you leave I highly recommend Dale to anybody that needs transmission service.”

“Highly recommend this company! Lawrence went above and beyond working with a rather difficult situation with our warranty company - and did not complain once. He kept the lines of communication open and walked us through every step. Don't hesitate to work with them - A++”

“They where the only one that found out what was wrong with my truck, and even come out to Walmart to help when it would not start for me, that is some great customer service.”

“Friendly, honest people that actually have the customer’s best interest in mind. The receptionist was lovely, and the guy who did our inspection (on a very old car that we knew was in rough shape and had low expectations going in) was as honest and straightforward as they come. We asked for an oil change and repairs estimate to get it to pass, but they called us up to tell us that the problems were worse than we thought and the repairs would be beyond the value of the car so they wanted to check with us before proceeding with the oil change so as not to waste our money in case we decided it wasn’t worth it to us to fix it up. They didn’t have to do that, but it was really thoughtful and we did in fact decline the oil change and we went right out that day and bought a new vehicle. We were way overdue anyway, this was just the final push we needed to go through with it. Anything we need in the future we’ll be coming to them for sure, but if you’re wondering if you should trust them, DO IT.

PS - the previous owner did the horrible “repairs” I swear it wasn’t us, we just purchased REALLY rushed and carelessly a couple years ago and noticed everything after it was too late lol.”

“This is the best shop in town. I’ve been a regular customer here for years and have had nothing but good experiences. Recently I made the mistake of taking my car to another place for an oil change because I had a coupon, and the other place told me my car needed $2100 worth of work. I didn’t quite trust that, so I took my car to Caples for a second opinion. Caples said I didn’t need any of the work, saving me $2100! Another time I tried to put air in my tires, but somehow I wound up letting a lot of air out instead, activating the low tire warning. I couldn’t figure out what I was doing wrong. I pulled into Caples at five minutes to close on a Friday and asked if they could help me. They put air in my tires, replaced one of valve stem caps that was messed up, didn’t make me feel like an idiot (even though I deserved it), and didn’t even ask for any money! If you want an honest shop that knows how to treat its customers, go to Caples.”