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February 2024 by Jim B.
Background: My TV set went out on a Thursday evening; I went to the Big Screen Store Friday; they installed the new unit on Saturday. Of course, I had parameters to meet. The set goes into a cabinet with limited space. So, an actual "Big Screen" was out. I also had a Blue Ray Disk Player and VCR Player connected to my set. (FYI - My old set was very very very old.) My rating should be less than stelar, I'd take off a half star if I could, that would be more tied to service and promises than anything else. My instore experience with Chris was good. He knew where to get a set that would fit my cabinet. And he told me the installers would connect the auxiliary disk and VCR players. It was this last item that disappointed me. The installer said he could not connect the VCR.
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May 2023 by Jason Davidson
My Uncle Rocky and I went to the Big Screen Store in Westminster on Baltimore Blvd. We met Christ Watkins who was really awesome! Super knowledgeable and helpful, clearly has been in the business for a long time. Excellent customer service and goes the extra mile for the client. Above all, it’s genuine! Well done Chris and thank you!
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February 2023 by Michael Angleberger
Had what I wanted for a good price and it was delivered when I was told. Two nice guys brought it in and put it where I needed it, turned it on to make sure it was working. Never bought a TV from any company that did that.The salesman helped me understand the kind of TV I wanted and needed and I never felt pushed. The best way to treat a customer in my mind to make a purchase. Excellent purchase.
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February 2023 by Merriwood19
Very happy customer here. The sales staff are very knowledgeable on great products and helped me find a TV and soundbar I love at a discounted price. I like that it's a small business/local store competitive on pricing with Amazon. I got to see exactly how the TVs perform before buying. Someday I will be back for a lounge chair or sofa!
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January 2023 by Bryan Zuber
Excellent customer service and knowledge of their products. Their installation team was very professional and efficient. Both at the store and during installation (place of business) everything went very well. Highly recommend seeing them before their competitors.
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January 2023 by Carl Layman
Excellent purchase experience at the Big Screen Store in Westminster. We worked with Alan and had some specific needs regarding our television fitting into a cabinet. Alan communicated effectively and we had a complete understanding of what TV model would be best for our set up. Delivery process was perfect as well. I will absolutely recommend Alan as the go to guy for anyone looking to upgrade their television....
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January 2023 by Vincent Spinoso
Purchase and explanations went very smoothly with Chris, Westminster location. He showed me an open stock upgrade for less $$ than the unit I was considering to purchase. The installation went very smooth.
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December 2022 by Kristy Evans - Dew
Alan was so helpful with finding my dad the perfect gift. Even though they didn't carry what I was looking for, he took the time to search for my surprise Christmas gift. Amazing items in this store from TV's to omgosh 100+ projector TV. . Friendly helpful
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December 2022 by Lanie Mead
Absolutely wonderful experience! Chris and Allan are extremely knowledgeable about everything they sell. Their prices are very competitive and their shipping and delivery was lightning fast and the delivery guys were wonderful!If you are looking to spend this kind of money on yourself, it should be the best experience possible. This business has it covered! Thank you so much!!
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October 2022 by Gino Colao
Surprisingly easy and pleasant shopping experience. Alan and Chris were very helpful and knowledgeable and not at all pushy or “upselling”. We were able to get the TV we wanted and it was delivered within 24 hours. The delivery drivers were on time and pleasant and had our tv up and running within minutes. Highly recommend if you’re shopping for a larger size TV.
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October 2022 by Mike Johnson
First of all Chris with the big screen store is so good. He recommended everything i needed to get the results I wanted. Great guy. Romeo who installed my tv as well as blue-ray was also great. Great experience
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October 2022 by Mike J.
Great experience buying my new Samsung tv. Chris made it easy. Install by Romeo was excellent.
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October 2022 by Kameel M. Fayyad
Great Store and Great People!!An unbiased review from someone who does not normally take the time to write a review ... However, I am someone who takes a lot of time to research large purchases before executing.We stopped in to learn about the newer TV models from Samsung and were so impressed with the product and the entire experience, we made our purchase decision within 45 minutes. Mike L. went out of his way to make everything easy for us! He asked about our room size, layout, and ambient lighting and then made his suggestions. He is super knowledgeable and informative on all the products. He, and the rest of the staff, are not pushy at all which makes the buying process easy. We bought a new Frame TV and followed up two weeks later by a fantastic soundbar and surround system. In fact, after the TV purchase, we did not need to shop around for the soundbar system as we knew exactly where to go to get a good education and make a decision. Again, a same day purchase!Delivery of both items was exactly as promised including the call-ahead so we could be home to meet the crew.I will never buy another TV from Costco or BestBuy again!! I would happily recommend The Big Screen Store to anyone at anytime. They are locally owned and operated and I am happy to support them in any way possible!
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September 2022 by David Stenner
The selection , price, and delivery & setup were top notch. The salesman was very knowledgeable and friendly with no pressure. (He welcomed us and our puppy and made us very comfortable). We also bought a lounge chair and everything was delivered the next day. We highly recommend the Big Screen Store.
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September 2022 by Rob Povse
Very knowledgeable staff. Not high pressure. The TV was delivered and set up with in a few days. (Note, they do not setup tv with your tv service provider unless you request it.)