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February 2024 by Octavia Shaw
Lots of great selections of toys and other supplies for your best friend.
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February 2024 by Records Ball
I was there for about 30 minutes and NO ONE asked cam I help you. I always walk up and down ever isle just to see what they might have.
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February 2024 by Jo Vance
Great service and very friendly.
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January 2024 by Meghan Hitchcock
I don't really shop at Pet Smart but I do bring my 4 year old AussieDoodle Layla in to see Rachel P for grooming. Rachel has a natural way that Layla responds to with lots of nose licks and that gives me peace of mind when I drop her off! Rachel always makes Layla look so dang cute and this time she even *handmade* (handmade, y'all!), a bow that will slip on to Layla's collar since the standard bows they have won't clip on to Layla's shorter haircuts. We will definitely be back again and again!
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January 2024 by Aliye Erdinc
Very friendly staff
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January 2024 by Eric Cook
Grooming people are fantastic always do a good job on my pets and over all store is good with helpful people
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December 2023 by Alexandra Bowden (Alex)
Staff is very friendly, really helpful. So they get 5 stars because they're awesome. However, these box stores need to get out of the Hermit Crab business. They were out of water. The crab I wanted turned out to be dead. I didn't even come in for a crab but I felt so bad for them I bought one to add to my little guys at home. Hermit crabs live for decades with proper care. Their humidity should be 80% but in the store it was 30%. They had about .5 inches of sand when they should have at least 6 inches of sand. Petsmart should be doing better than this. The staff must feel horrible when they die ?
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December 2023 by Rebecca Turner
I went in to buy my turtle some fish today I got there and it was a bit busy all cash register were open I clicked the button for the person for fish to come and help me but no one came bout 5 min later I walked to a register and asked the clerk if there was anyone that could help me and she looked at me and told me she was sorry and that it was busy and they wow get to me when they could. I wanted another 5 min and still no one came to help me isn’t there someone that works just for the fish department. There’s always somebody just in the fish department but no there’s nobody there today for the fish department nobody they can help me within 10 minutes that’s obscene. I will not be coming back to your store.
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November 2023 by PhillipsVision YT
First time in this PetSmart location. I stopped in for fish food. The place was very clean and organized. I was able to find what I was looking for easily. They have a great selection on various products for different pets. There is an adoption center here as well where you can get cats. The customer service of the lady at the register was very courteous as well.
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October 2023 by maury bock
Animals look healthy and clean. I've never taken home a sick fish from them before, and the staff is kind, informed, and efficient. Here is a "shubunkin" goldfish I bought there as a baby 2yrs ago [see photo post] with a size comparison- my hand on the glass w his face up to the other side- to show you the quality and care of animals they have available here. "Blue" is almost 1ft long tip to tip.And the best part is the staff take the time to talk to you about your needs, without being overbearing.Good job, Westminster PetSmart!!
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October 2023 by bluchica44
If I could give them zero stars I would. DO NOT sign up for training classes. Even if you sign up weeks in advance, they call you the day of, 2 hours before class to cancel if they don't have enough pets and offer a one on one training for almost as much as the several week class. Such poor customer service.
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October 2023 by Tj R.
The PetSmart really used to be my go-to for stuff for my animal but in the last year I've decided to cut ties with PetSmart and no longer do business. One of my main issues started when I was having my dog groomed I set up an appointment to have my dog groomed I wanted a full groom wash nail trim cut style everything I wanted to works and when I went in and taking my dog 5 minutes before my drop off time I was told I had to go wait in my car with my dog for another half hour because they were busy and they started waiting on people behind me and taking their dogs in so I waited then I came back and the girl goes well we're busy and they had to cut half of what I was having done for my dog and I said then there's no point in me going you're just giving him a bath and trimming his nails I'm not doing that this is what I booked and I booked this a month out it's not my fault that you ever booked and the girl wanted to argue with me so I decided to find another company to grow my animal which I am happy that happened because I'm much happier. The issue that broke the camel's back was me having my dog trained all of my dogs have been trained at Petco and I have to say I've never had an issue until the last person that you hired to do the training the person was more in depth about talking about his bachelor's degree in biology and that's why he is always right correcting me when I was saying my dog good boy because I shouldn't assume my dog's gender are you kidding me I think his penis tells you that. And he didn't help where I had to resort to the old style training which actually worked with my dog where his training did not my dog is very hyperactive my dog is very high energy and his was oh well you just ignore the dog you just ignore the dog and then they learn and it's like no that does not work in this case and I'm sorry that does not work in majority of dogs it's to reinforce good habits and to get rid of bad habits but yet anytime you started to talk with him or had a disagreement he would bring up his degree and how smart he was and yet we spend about half the class about him talking about how smart he is and his degree when he's working at Petco I made a complaint it went on deaf ears I stopped going to the classes I didn't even finish going to the classes which I paid for because I was like I'm not dealing with this anymore and I'm not dealing with this person very unprofessional and I'm sorry I'm there to train my dog not to hear about your political views not to hear about what you've done in your life unless it has to do with me training my dog.
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September 2023 by Tami Wingrove
The workers were nice....the last time I was at this location was a few years back and I didn't have a good experience. This time was much better, the employees were knowledgeable, nice, and they even gave the customers 15% off because the lights went out twice.
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September 2023 by Faith Hammond
If your dog is not a happy, go to anybody kind of dog, do not take them here. No regard at all for a scared, fearful Dog. We lost months of progress in one session of cutting her nails. I told them how scared she was of people that she’s never even nipped at anybody. The first girl didn’t all right job she had to fight with her a little bit, but got it done. The person who took over tied her from multiple things so that she couldn’t move her head at all, which upset her so much that I’m not sure if she’s going to recover from it. ???????????
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August 2023 by Jeanie Crampton
How to use the bathroom while out one day ran into PetSmart saw their kittens I have been looking for one for a couple of weeks fell in love with one the girls were very kind and courteous and treated us very well I am very satisfied with my adoption the whole process was quick and easy