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November 2023 by jason weinberg
My wife and I recently purchased a new Honda at Heritage Honda in Westminster. I would like to give a nod to Kaleb Crawford, whom was our main salesman we spent most of our time with, as well as Chris Vanhorn, and Gregg (Gregg with two G’s). The team was honestly awesome and didn’t come across as your typical pushy salespeople. Kaleb spent the entire shift with us working to try to come up with lower payments and ultimately, getting us into a brand new vehicle with incredible interest and an amazing suite of extras such as warranty and service. I can’t thank them all enough, they made buying a car so much better than I pictured it would be. I couldn’t help looking around the dealership and seeing the employees laughing and chatting with each other, it really does have a great positive vibe and some very honest and hard working people there. I would (and already have) highly recommend anyone in the market for a vehicle to go check them out and see what they can do for you. I was shocked at what they were able to accomplish for us! Thanks Kaleb, CVH, and Gregg with two G’s, you guys are class acts!
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November 2023 by Eric Hole
Went car shopping with my son on Saturday, and to be truthful we were not looking for a Honda. It just wasn't in the top cars my son was interested in. Then we got to Heritage Honda and met the best auto salesperson I have ever had (and I have purchased three cars in the last year). Her name was Honor. A young lady, but just seemed to have more experience with people, than I had seen before. She answered all of our questions and didn't try to sway our mindset. She just gave us the facts. After seeing a few of the new CRV's and driving them, my son put this car in the top 3 he was interested in. While we had other dealerships to visit, we finally came back to Heritage at the end of the day. Honor got us the deal we wanted, and my son was completely happy with the new Hybrid. If you are interested in a new or used car - please go visit Honor at Heritage Honda in Westminster, MD. I honestly cannot say enough good things about her, and if the dealership would allow me, I would send off a nice letter to the CEO about her. It was really a different experience than I normally get while car shopping. This time it was a very good experience!!! Thank you again for your commitment to the customer - Honor. When I am ready for another car, you will be the first I visit. Regards, Eric.
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November 2023 by Sara Graber
We had such a great experience buying our car at Heritage Honda Westminster. We discussed 2 options over the phone and when we came 9:00 the next morning the cars were both available for us to to test drive and the prices were exactly what we spoke out. Shout out to Chloe, Chris, Lyle and Robert! We so appreciated your help! Thank you!
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November 2023 by Sarah
I had a great experience even though I couldn’t get the car I actually wanted. I got a car with what I asked for. My girl Chloe Ford does her job very well. She does not stop when trying to get you a car. My mom and I connected with her so well and she did an amazing job. She was very kind, encouraging and understanding to my situation. I was worried I wasn’t going to have a car, but she texted me saying I’ve found you a car so the next day I came in signed the forms and got my vehicle.Thanks for everything and all your hard work!
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November 2023 by Dave Harden
Laura Kramer is an excellent service advisor. She is always friendly, thorough, and thoughtful. I have worked with her for more than a year for consistently reliable service. Well done Heritage!
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November 2023 by Bob Builder
Good buying experience from John Mohlhenrick a few years back. Word of caution: the dealership will not respect your request to not be contacted after sale completed. I get monthly trade-in and new car sales pitch phone calls. Every time I tell them not to call be back, they say they won't, yet I receive another call after one month like clockwork. I cannot respect management that does not respect me. Hope this sends a much needed message.
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November 2023 by Ujjwal Das
Thank you Elijah and Robert Lee. Who kept their promise and I got very good deal on 24 honda crv Sport L. I went from PA to MD and buy car over there.They are very good.
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October 2023 by Alicia •
Laura Kramer was so wonderful! She helped me with my tires in a crisis and she was was so kind. She’s the best. I would definitely recommend this location for your service needs. They even accommodated me to the ATM close by providing transportation.
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September 2023 by Johanna Hebert
After my key fob battery died, I bought a new one and replaced it. It worked just once before refusing to do most functions. I made an appointment at Heritage Honda and arrived on time. I was quickly greeted by Laura Kramer, who listened to my problem and indicated that I might need a new battery. Reminding her that this one was brand new, she explained that sometimes new ones are faulty. She took it away to parts to try to figure it all out and suddenly my car’s alarm system activated. I knew what that meant—Laura had fixed the problem. It took only minutes, but it made my day. Laura is professional and helpful. This was my first visit to Heritage of Westminster, but I feel confident that they will help me care for my car properly when I need it. Thanks, Laura Kramer!
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September 2023 by John Mizelle
What a great experience! Mark, Rob, Ken, and the GM, Robert were all fantastic! Found a great deal online that was worth a 5 hour drive to get it! The team was efficient, honorable, and effective, helping to expedite the purchase process and get me out the door within a reasonable amount of time! I would drive up for another fantastic experience, it's worth it!
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August 2023 by Mark Hummel
Not a good experience at Heritage Honda Westminster . The used Accord Touring Edition that was listed online did not exist at this dealer although my investigation found it at a sister store. I still followed thru with my appt. and the Accord Sport that they tried to sell me was in poor shape. Wheels and brake calipers were in awful condition showing signs of corrosion and seat rails were rusted. It was my opinion that this was a water damaged vehicle although the Carfax was clean. I will post more detailed pictures of wheels, seat rails and brake calipers and rotors shortly. Very disappointing
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July 2023 by Maria Mazujian
I was experiencing some car battery issues and spoke with Laura on the phone. She was very helpful and encouraged me to come in, even though they were fully booked. When I arrived, we discussed the issue a bit more and we were able to narrow down the problem. I'm so grateful to Laura for her knowledge and fantastic customer service, and can now rest easy knowing what was causing the battery issues.
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July 2023 by Ellie Miller
Chloe helped me, and she is AMAZING! I was so taken care of and the whole process from start to finish was pleasant! I actually drove out of the way to see them and it was well worth the drive. This was the best car buying experience I’ve ever had!
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July 2023 by Jessica Nickel
This is the best experience my husband and I have ever had buying a car! Chloe is THE BEST!! She really takes the time to get to know your needs and suggest the right vehicle. And honestly, she’s just a great person that made our experience so enjoyable. Gregg is also amazing and gave us a great deal when it comes to financing and is hilarious lol. Seriously, consider buying your next car here. You won’t regret it!
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July 2023 by Thang Dang
One hour drive from hometown to Heritage Honda Westminster for our new Honda with great experience of services provided. We are happy with our new vehicle and feel blessed to be service by a professional and caring representative - Chloe Ford. Thank you!