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“Tremendous customer service. I had to return a hot water heater, and the manufacturer (lifetime manufacturer warrant) couldn’t be reached. Customer service very patiently spent over an hour working out all the details. Extremely nice employees!!”
“Tremendous customer service. I had to return a hot water heater, and the manufacturer (lifetime manufacturer warrant) couldn’t be reached. Customer service very patiently spent over an hour working out all the details. Extremely nice employees!!”
“I love this store and the products they sell. They are very good for keeping the store stocked for the most part but lately I have been trying to find some stuff that's been out of stock. Hopefully supply chain issues will be fixed soon.”
“I am in love with my new kitchen and this countertop is just beautiful! Shawn & Jenn were amazing to work with. The install crew did amazing work and were so quick while also being perfectionists about everything! I chose the Calacatta Prado. Love love love!”
“This place is great, ghe mobile app is greatly improved to where you dont need an associate to help you find items(mostly). My one complaint is i wish the cashiers would at least asl if you want a reciept emailed instead of automatically hitting print. Its incoveniemt to be holding onto fading reciepts in the off chance you meed to return am item.”
“We are regular customers at the Home Depot is Westminster MD, and we have found the customer service her to be very good in general. However, when we tried to get an estimate for installing a backsplash in our kitchen, we had a very difficult time getting anyone to help us. Phone calls to the store were routed all over the place, and nobody seemed to have any suggestions of who we were supposed to talk with. Even at store level, we were told we had to get a whole kitchen remodel, if we wanted a backsplash installed. There was one bright spot in our experience. Nanette was amazing. We just happened to see her working at her desk and explained our issue. She immediately took ownership of the situation and got us scheduled for an estimate. She was the only one of a half dozen other employees that took an interest in us. Nanette, thank you for going above and beyond to help us out. Your co-workers should be looking up to you as an example or what customer service should look like!”
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“I cannot speak highly enough about Green's Ace Home Center and the outstanding service that they provided me recently. My company was in dire need of a rare product in Maryland and after calling several stores, we were left empty-handed.That's when we called Green's Ace Home Center, and I am so glad that we did. Their staff member not only took the time to understand our needs but also directed us to the exact business that could provide the product we needed. After calling over 20 other businesses, Green's Ace Home Center was the only one that provided the right guidance and assistance.Not only does Green's Ace Home Center have an incredible selection of products, but their customer service is truly outstanding. Their staff members are knowledgeable, professional, and went above and beyond to help us find the right solution for our needs.I highly recommend Green's Ace Home Center to anyone in need of hardware supplies or guidance. They truly understand what great customer service means and exceeded our expectations in every way.Thank you, Green's Ace Home Center, for your exceptional service, product knowledge, and willingness to help. Your store is a true gem and I look forward to visiting soon.Best regards,”