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March 2024 by Lori S.
STAY AWAY FROM THIS PLACE!!!!! I would honestly give them zero stars if I could. My experience started off great, but that's how they hook you in. Wonderful sales and friendly people. What they don't tell you, is that their people are dishonest and sell you warranties for companies they know are going out of business. And this is just the start. I went into the store last year to buy a couch and some other furniture. I found a couch I really liked, and went through the process - paid over $3k for the couch, and another few thousand for some other furniture. About a week after the couch was delivered, I noticed that the couch was damaged. I called the service company and after 3 months, they finally came out to fix it. The guy took one look at the couch, and says, "It's a motor issue. We'll get back to you when the part is in and come back and fix it." Fine. A month later, I call and ask about the part, and they tell me to await a call from Gavigan's. A week later, I called back and they told me there's nothing they can do about it because the company is out of business, and that I'm free to get a replacement couch - for which I would be offered a new warranty (at a cost of $199), and have to pay the delivery fee again (another $199). I asked why I would have to pay for those things again, and they told me that because it's technically a new item, that it's a new purchase requiring a new delivery fee and a new warranty. I then asked why they would be offering a warranty on a company they know is out of business, and they said, "Because it covers motors and other items." I replied that the whole issue with my current couch is the motor, so why would a replacement couch (the same one) be covered when they couldn't fix my couch with the same one. At that point, the Manager, Johnnie, said that he couldn't do anything in the store, and that I would have to call the GM, Valerie. Needless to say, several calls later, and she still hasn't responded either. STAY AWAY!!!!!
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February 2024 by Robert Z.
Pay attention to their horrible star ratings. This company stinks to high heaven! Stay far, far away unless you enjoy dealing with a ton of BS. I've been waiting all day for them to deliver my couches FOR THE 6TH TIME!!! They no showed once again without explanation. Please learn from my mistake and never purchase anything from this company. You will be thankful you didn't!! P.S. I am confident that any 5-star reviews are fake. Don't believe them!
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December 2023 by J J.
Great service from Ryan. Very professional, attentive and knowledgeable. Lots of selections and great prices. We always return to buy from Gavigans!
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October 2023 by Allie Tilson
Ryan helped us out in buying a sectional. He was the perfect balance of helpful and informative without being pushy or hoovering. He knew so much and ensured we understand all the options available. He's clearly a pro who shared all the tips and tricks of things we wouldn't have thought of.
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September 2023 by Michelle J Hudgins
I have shopped at the Westminster store several times over the last few years and am pleased to have done so. On both occasions I worked with a sales rep named Ryan. He was very helpful, knowledgeable and polite. He was friendly and kind. My second order was delivered yesterday and I am very pleased with it. I ordered a reclining sofa and a console table and they are both beautiful and well made. I am so glad to see that the post-covid deliveries are back on track. I received my order timely and the delivery men were excellent. I was back at the store today and ordered some additional items. The furniture quality is good, the staff is friendly and knowledgeable and the prices are reasonable. I now feel like I have a friend in the furniture business and will seek out Ryan in particular when I am in need of any furniture. He is a genuinely nice guy and knows the furniture business. Look him up if you need any furniture. I met him at the Westminster store, but I believe he rotates among the other stores in Maryland.
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September 2023 by Raymond Schneider
Quality products, good selection. Our salesperson Ryan was very helpful and patient, with a great sense of humor. He also went out of his way to accommodate us in our purchase of a sofa and chair at the best price available.
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September 2023 by Lil Collada
Stopped in "just looking" for a new sofa and Ryan was absolutely awesome! Ryan listened and offered suggestions. So personable and a pleasure to do business with! Love shopping small business! Thank you Ryan!
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September 2023 by Ginger G.
I highly recommend Gavigan's! I had fabulous customer service, and will hopefully be back again with my kids. I'm really not sure why they only have one and a half stars... for me, they have five stars!! Danielle and Mike that I met this weekend are both fabulous. I called Gavigan's on Friday, I currently live in southern Utah. My mother has been in the hospital , Here in Maryland, for the past three weeks and very recently requested a recliner BEFORE she gets released on Monday... That's only three days and I didn't get in until Saturday, late! I called and spoke with Danielle on Friday. She sent me photos dimensions and kept in contact with me until I arrived. I did make it in there Saturday to see them in person. We Sent the photos to my mom in the hospital and I had her recliner in the house by 3 o'clock Sunday afternoon! HIGHLY RECOMMEND GAVIGAN'S!!
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August 2023 by Brenda Higgs
I had such terrific customer service from Danielle (I think that's her name) that I went back to make another purchase! Once again, Ryan provided exceptional service! Both employees are true assets to Gavigan's. It's nice to have such a friendly furniture store once again in the area! Awesome furniture as well!
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August 2023 by Michael Gesuele
Lots of furniture. Wife wanted an adjustable recliner, and she bought one. It was delivered the next week. Have purchased from them in them in it the past. Always good stuff and delivered in a reasonable amount of time.
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August 2023 by Ian Hulse
Purchased a furniture set from this company, installers did not follow the directions when they were assembling. Over time the piece failed and required extensive maintenance and support in order to fix. Staff was unhelpful and provided no remediation to the issue. With only the excuse that the original installers were no longer present at the company due to similar quality issues. Very disappointed due to the high price at time of purchase, and the following customer support.
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July 2023 by Diana List
I am picky enough about furniture that it took me 8 months of living in Maryland before I finally found a couch I loved, and I had a wonderful experience both finding and purchasing it at Gavigan’s. There were a wide variety of options in my price range (and I ended up spending quite a bit less than expected, which is always nice) and Morgan was endlessly patient as I hemmed and hawed over just about every available fabric swatch and combination before making a decision. I was also pretty tickled by the ‘paws and claws’ protection package, and appreciated being able to confirm delivery windows both a few days before, day before, and day of. It made delivery much less stressful to plan around than just say, ordering a bookshelf online. Bonus shoutout to the very nice folks at the dispatch center where my mom and I first ended up after seeing a billboard coming out of Baltimore and tossing the name at the GPS without confirming ? they gave excellent directions to get to the actual showroom! Pics are of the final product (pardon the cat toys—see aforementioned paws and claws coverage!)
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July 2023 by Ryan Turek
Ryan, the salesperson helping us, did an excellent job showing us what we were looking for in a couch and wasn’t pushy about a brand over another. Just wish there were a few more styles of sofa that we were looking for in the showroom. But overall a great experience and we got our sofa quickly and it’s very comfortable. We will definitely be going back when looking for a love seat.
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July 2023 by Jackie Bowersox
Ryan was incredibly knowledgeable of all of our options for our sectional, as well as our TV stand and side tables. He was friendly, easygoing, not pushy at all! He rocks! Can’t wait to go back to purchase a bedroom set from him soon!
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July 2023 by Ashley Davis
Ryan was absolutely incredible to work with! He was attentive, patient, and informative. He helped us get everything we wanted. We will be buying all of our furniture with him in the future! He’s incredible. Thank you Ryan!
